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Reviews from Guests

4.0/5

tripadvisor

101

Reviews

from real guests

howardxp1

3

/

5

First, the rooms are nicely appointed and large. Nice balconies with good views as well. The grounds are so big, it’s easy to get lost taking a walk. It’s also right by the beach, though the sand is rough like sandpaper. It appears that no one swims in the beach. The problems are numerous: Too many things are extra such as the hot springs right alongside their pool. Ping pong and billiards as well. Breakfast- just ok. Service is NOT given with a smile. Nor do they make egg omelette even though there is an egg station. No Manager to be found either. The staff just is not trained like the typical 5 star Hotel staff in China. No chocolate croissants either. Checkout also took 20 minutes as there were only 2 people processing the guests. This is really like a government owned Hotel trying to be like a privately owned 5 star Hotel, but falling short.

E6898PGpaulc

5

/

5

Beautiful, beautiful! Hotel. Has it's own large mineral pool, private beach. Own by military as a resort. Look at your hotel receipt when you check out. Great friendly staff, good food. Very large brand new room. Hotel is just breathtakingly beautiful. Layout is Similar to that of imperial palace. Most staff dont speak much english, i do not speak chinese. That was beauty of this hotel, no one bothered me and i didnt bother them. Most relaxing hotel. Pool had natural mineral in them, my skin turned so soft. It was funny. 99% of hotel guest are from northern china, very quiet and good manner. Located and connect to military only resort which has security, this is most secure hotel i ever stayed. Has nightly singing at lobby. Beautiful singing voice. Better than hawaii. Warning, this is not a hotel for crazy party. Not even loudness is allowed. Only good for people who enjoys tranquility in their vacation. Go during the winter, Summer is too hot here. While you are there, check out local produce market, there you will taste most fragrant fruits you ever tasted. I ate 3 mangos in one sit, they are huge. Cities are undesirable. Dont need to visit. Just hotel itself will take your breath away. Fyi, the island is located right next to vietnam and total area is about 5hours by drive. sanya area is where good beautiful hotels are located.

jacinat

3

/

5

We had a lot of trouble since all the staff only speaks mandarin. The restaurants are good although all of them are chinesse food except one japanesse which we didn't like at all. There is no staff at the pool or beach so it's hard to find someone to ask for a beer or water. They have a tea bar near the pool available. We didn't like it that much since it was quite warm and the options were only hot tea.

Facilities Details

Breakfast service

Buffet-Style Restaurant

Check-in [24-hour]

Air Conditioning

Free Wifi

Internet

Kids club

Family/child friendly

Hot Tub

Hot Spring Bath

Fitness Center

Meeting/Banquet Facilities

Designated Smoking Area

English Spoken

Chinese [Mandarin]

Wi-Fi in public areas

Babysitting/Child Services

Game Room

Garden

Ironing Service

Swimming pool

Fax/Photocopying

Swimming pool [outdoor]

Table Tennis

Yoga room

Cashless payment service

Daily disinfection in all rooms

Daily disinfection in common areas

Face coverings on staff

Hot water linen and laundry washing

Physical distancing of at least 1 meter

Protective screens in common areas

Temperature check for guests and staff

German Spoken

Restaurant

Room service [24-hour]

Finnish Spoken

Cash withdrawal

Special Diet Meals (upon request)

Daily Housekeeping

Hebrew Spoken

Dry Cleaning

Elevator

Facilities for Disabled Guests

Laundry

Lockers

Postal service

Shared Lounge/TV Area

Smoke-free property

Hungarian Spoken

Business Center

Hair/Beauty Salon

Souvenir/Gift Shop

24-Hour Front Desk

Security [24-hour]

Car park [on-site]

Entertainment Staff

10 Available Room Types

Deluxe Sea View Suite
Deluxe Sea View Suite
Deluxe Sea View Suite

Deluxe Sea View Suite

room-size-icon

115 Square Meter

Bathrobes

Bathrobes

Bathroom phone

Bathroom phone

Hair dryer

Hair dryer

Mirror

Mirror

Private bathroom

Private bathroom

Scale

Scale

Free Toiletries

Free Toiletries

Towels

Towels

TV [in bathroom]

TV [in bathroom]

Free Wifi

Free Wifi

Hot spring access

Hot spring access

iPod dock

iPod dock

Cable Channels

Cable Channels

Telephone

Telephone

Air Conditioning

Air Conditioning

Blackout curtains

Blackout curtains

Linens

Linens

Slippers

Slippers

Umbrella

Umbrella

Tea/Coffee Maker

Tea/Coffee Maker

Complimentary tea

Complimentary tea

Free bottled water

Free bottled water

Free welcome drink

Free welcome drink

Minibar

Minibar

Refrigerator

Refrigerator

Daily housekeeping

Daily housekeeping

Carpeted

Carpeted

Desk

Desk

Extra Long Beds (> 6.5 ft)

Extra Long Beds (> 6.5 ft)

Sofa

Sofa

Window

Window

Hardwood/Parquet floors

Hardwood/Parquet floors

Wardrobe/Closet

Wardrobe/Closet

Clothes Rack

Clothes Rack

Ironing Facilities

Ironing Facilities

Sewing kit

Sewing kit

Fire extinguisher

Fire extinguisher

Safe

Safe

Locker

Locker

Smoke detector

Smoke detector

Balcony/Terrace

Balcony/Terrace

Bathtub

Bathtub

Internet [LAN]

Internet [LAN]

Separate shower/bathtub

Separate shower/bathtub

Shower

Shower

Deluxe Pool-view King Room
Deluxe Pool-view King Room
Deluxe Pool-view King Room

Deluxe Pool-view King Room

room-size-icon

63 Square Meter

Standard 2-bed Room
Standard 2-bed Room
Standard 2-bed Room

Standard 2-bed Room

room-size-icon

63 Square Meter

Supreme Sea View King Room
Supreme Sea View King Room
Supreme Sea View King Room

Supreme Sea View King Room

room-size-icon

63 Square Meter

Deluxe Ocean-view Bouble Room
Deluxe Ocean-view Bouble Room
Deluxe Ocean-view Bouble Room

Deluxe Ocean-view Bouble Room

room-size-icon

63 Square Meter

Facilities Details

Pool and Spa

Fitness Center

Hot Tub

Hot Spring Bath

Food & Drink

Buffet-Style Restaurant

Restaurant

Room service [24-hour]

Special Diet Meals (upon request)

Breakfast service

Front Desk Services

Lockers

24-Hour Front Desk

Activities

Table Tennis

Entertainment and Family Services

Kids club

Babysitting/Child Services

Cash withdrawal

Postal service

Smoke-free property

Family/child friendly

Entertainment Staff

Business Facilities

Fax/Photocopying

Meeting/Banquet Facilities

Business Center

Shops

Hair/Beauty Salon

Souvenir/Gift Shop

Common Areas

Game Room

Shared Lounge/TV Area

Cleaning Services

Ironing Service

Cashless payment service

Daily disinfection in all rooms

Daily disinfection in common areas

Face coverings on staff

Hot water linen and laundry washing

Physical distancing of at least 1 meter

Protective screens in common areas

Temperature check for guests and staff

Daily Housekeeping

Dry Cleaning

Laundry

Languages Spoken

English Spoken

Chinese [Mandarin]

German Spoken

Finnish Spoken

Hebrew Spoken

Hungarian Spoken

Internet Access in public areas

Free Wifi

Internet

Wi-Fi in public areas

Miscellaneous

Garden

Swimming pool

Swimming pool [outdoor]

Yoga room

Elevator

Facilities for Disabled Guests

Air Conditioning

Designated Smoking Area

Check-in [24-hour]

Security [24-hour]

Car park [on-site]