Renaissance Wuhan Hotel

I am a Titanium Elite & Lifetime Platinum member of Merriott Bonvoy®. It was a great pleasure to stay at Renaissance Wuhan Hotel again in April and May 2025. I am a Professor at the University of Michigan, Ann Arbor, and travel a lot due to the academic activities, e.g., meetings, conferences, and presentations. Wherever I go worldwide, I also stay at Merriott Bonvoy affiliated hotels. In Wuhan, my hometown in China, I stay at Renaissance Wuhan Hotel most of the time. I like this hotel not only because of its location in Wuhan, but more importantly the hospitality of its leadership and staff. Specifically, I know the General Manager, Ms. Carol Shen, for quite some years. Every time I stay in this hotel, I see her in the lobby greeting the guests; in the restaurants talking to people about the food, ------ . She is such an outstanding professional and hard worker that I always appreciate each of my stay with them from the bottom of my heart! Thank you, Renaissance Wuhan Hotel; thank you Merriott Bonvoy® . Look forward to seeing you next time!

My wife and I stayed for four nights at the Renaissance Hotel in Wuhan. Thanks to the excellent arrangements by James Chen, Director of Rooms, we enjoyed a beautiful and spacious suite on a Club floor. The Club lounge offers a wide selection of food choices during Happy Hour, always replenished promptly. The Club lounge staff are friendly and very professional. In fact, friendly professionalism is obviously this hotel’s culture, whether it is the lifeguard at the pool, the housekeeping staff, the front desk reception, the concierge, or the chefs at the 2nd-floor restaurant, everyone is at the top of their game with a smile and attentiveness to their guests. I have rarely seen this level of professional hospitality across all hotel services. Hospitality is particularly in evidence at the 2nd-floor restaurant which provides the breakfast buffet. First, about the food: the breakfast buffet is excellent. In particular, one should not miss the eggs benedict, which is extra special. They have a unique recipe for the bread they use with the eggs benedict – very tasty. Second, about the restaurant service: the staff in the restaurant are really on the ball. No food item is allowed to run out, and dirty dishes are cleared quickly, There are even staff, other than the cooks and those waiting on tables, whose job, it seems, is to just circulate throughout the restaurant and make sure everyone is well taken care of. The level of attentiveness and politeness is amazing and far beyond what I’ve experienced at other hotels. We enjoyed the swimming pool and the jacuzzi and sauna [Note to the hotel: one bad experience, however; after swimming, when my wife went to use the sauna in the Ladies’ changing room, she found that someone had draped their underwear over the water dispenser, and their shoes and towel on the stove bench (very unhygienic, unsightly, and most important, a fire hazard). My wife brought it to the attention of the staff, but the staff really should be more careful to check their facilities to guard against such misuse of the facilities.] By the way, next door to the hotel is a supermarket, which carries not only groceries but also a range of other items (sort of like a smaller-scale Walmart).

I stayed at this hotel twice over a few years. Their corner rooms are spacious with good reviews. They provided a variety of foods at buffet breakfasts and for the happy hours at their club lounge. The staff there dresses well with good manner. Their AC did not work well though, which was ok for May. We found them to reuse cloth napkins though! At one breakfast, after the two guests next to our table finished their breakfast (obviously they touched their napkins without unfolding them), a waiter dressed in suit only shook each napkin a little and then put it back on the table for next guests! Fortunately, that was the end of our last breakfast at the hotel. Otherwise, we would have trouble to continue to eat!