I booked Mercure Habrin Central Street Sophia Church through the Booking platform, and received confirmation of my booking from the Booking platform immediately that day. I made several inquiries through Booking contact and the hotel, but never received a reply until a few days later, when the hotel sent a message: Hello, due to a system failure, the price was incorrect.
There was no mention of a re-price, and I checked with the hotel again, but never received a reply. Once again, the platform display showed my credit card was invalid and asked for an update or the order would be cancelled within 24 hours. I updated the operation twice and both showed the same. Apparently, this is the hotel did not want to operate at the order price backstage and had to force me to cancel in other ways and shirk my responsibility.
I called Booking.com customer service immediately. The customer service called back after checking with the hotel, saying that it admitted it had made a mistake, but offered me 10 times the price I had originally booked!
I said no, I thought the price error was the hotel's problem, should not be borne by the consumer, and also offered to arrange at the current platform rate tomorrow, about half of the current hotel request, but the hotel did not accept, and unilaterally cancelled my "already confirmed" order with the platform.
I can hardly imagine this is a Mercure Group hotel, unilaterally violating the operation , after the order was confirmed, the hotel did not actively contact me, but through the platform counter operation claimed "credit card is invalid" in an attempt to deduce responsibility due to its own price error, which is already suspected of service agreement. To require me to pay ten times the room rate of the original order as a re-booking condition, far beyond reasonable, would be a breach of business integrity.
I booked Mercure Habrin Central Street Sophia Church through the Booking.com and received the confirmation from the Booking platform immediately on the same day. I have contacted the customer service and the hotel through Booking many times, but have not received a reply until a few days later, when the hotel sent a message: Hello, due to a system failure, the price is incorrect and cannot be confirmed. It is recommended that you rebook.
There was no mention of a new price, so I asked the hotel again but received no reply. Once again, the platform showed that my credit card was invalid and required me to update it, otherwise the order would be cancelled within 24 hours. I updated it twice and got the same display both times. Obviously, the hotel did not want to operate in the background according to the order price, so they forced me to cancel it in other ways and shirked their responsibilities.
I immediately called Booking.com customer service to inquire. Customer service checked with the hotel and called back to say the hotel admitted they had made a mistake, but offered me a price 10 times what I had originally booked!
I expressed my disagreement, as I believed that the price error was the hotel's problem and should not be borne by consumers. I also proposed to arrange it based on tomorrow's current platform room rate, which is about half of the current hotel requirement. However, the hotel did not accept it and unilaterally cancelled my "confirmed" order together with the platform.
I find it hard to imagine that this is a hotel from the Mercure Group that unilaterally breached the contract. After the order was confirmed, the hotel did not proactively contact me for negotiation, but instead repeatedly claimed through the platform that "the credit card is invalid", trying to shirk responsibility for its own pricing errors. This behavior has violated the service agreement. Requiring me to pay ten times the room rate of the original order as a condition for rebooking is far beyond reasonableness and a clear lack of business integrity.
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