Shangri-La Suzhou

4.0 / 5

•

168 Ta Yuan Road, Jiangsu Province 215011

Reviews from Guests

4.0/5

9,305

Reviews

from real guests

Sylvia_Zhao123

Stayed at several Shangri-La hotels in the country and abroad every year, this stay was one of the worst experiences. The age of the hotel does not justify poor service, although the hardware is aging, but many hotels elsewhere in Shangri-La are still warm, but this hotel has done very poorly. It was booked as a non-smoking room, but the hotel gave it a smoking room and when you entered the room you smelled of smoke. After negotiating with the front desk, the front desk also indicated that this floor of mine was smoke-free. So what about the ashtray on the table? Not to mention Suzhou has long banned indoor smoking, so is the hotel playing a scrimmage? After the negotiations, the receptionist offered to let my aunt ventilate and I refused. The solution was to change rooms and fall below the previously scheduled standard. Also, the hotel meals, especially at the luxury loft, were very poor and the waiter was completely expressionless and would only ask you for a room card to register your room number. The hotel's meal and service standards may match his weekday price of five or six hundred, but they don't match the holiday price of more than a thousand and are not recommended at all.

王晓庆

Shangri-La's service is as steady and thoughtful as ever, check-in is efficient and smooth, and khalil is gentle and courteous. The room was spacious and tidy, the bed was comfortable, the soundproofing was good, the night was good to sleep. The bathroom is clean, well equipped and the details are in place. Breakfast options are plentiful and taste online. The overall environment is elegant and atmospheric, quiet, whether for business or travel is appropriate, the old five-star quality online, recommended.

893ashutoshp

Nice hotel, courteous and professional staff, nice food. Special thanks to 34th floor management personnel including Aunt Summer, Nori, and Supervisor Cheng for impeccable work.

Facilities Details

Breakfast service

Buffet-Style Restaurant

Airport Shuttle (free)

Air Conditioning

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Playground

Hot Tub

Spa

Sauna

Fitness Center

Bar

Meeting/Banquet Facilities

Heating

Designated Smoking Area

English Spoken

Chinese [Cantonese]

Chinese [Mandarin]

Japanese Spoken

Wired Internet

Wi-Fi in public areas

Babysitting/Child Services

Body scrub

Foot bath

Game Room

Garden

Ironing Service

Massage

Daily Housekeeping

Swimming pool

Fax/Photocopying

Tennis Court

Ticket Service

Tours

Yoga room

Breakfast in the Room

Hand sanitizer

Physical distancing of at least 1 meter

Protective screens in common areas

Safe dining setup

Staff trained in safety protocol

Temperature check for guests and staff

Dutch Spoken

Shoeshine

Restaurant

Room service [24-hour]

Snack Bar

Air conditioning in public area

Finnish Spoken

Cash withdrawal

Special Diet Meals (upon request)

Currency Exchange

Hebrew Spoken

Dry Cleaning

Elevator

Facilities for Disabled Guests

Hindi Spoken

Croatian Spoken

Heating in public area

Laundry

Lockers

Postal service

Shared Lounge/TV Area

Smoke-free property

Hungarian Spoken

Latvian Spoken

Business Center

Library

Hair/Beauty Salon

Souvenir/Gift Shop

Nightclub/DJ

24-Hour Front Desk

Non-smoking Rooms

Indonesian Spoken

Security [24-hour]

Icelandic Spoken

Soundproof Rooms

Car park [free of charge]

Car park [on-site]

Malay Spoken

Norwegian Spoken

Karaoke

Entertainment Staff

Valet Parking

Breakfast service

Buffet-Style Restaurant

Airport Shuttle (free)

Air Conditioning

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Playground

Hot Tub

Spa

Sauna

Fitness Center

Bar

Meeting/Banquet Facilities

Heating

Designated Smoking Area

English Spoken

Chinese [Cantonese]

Chinese [Mandarin]

Japanese Spoken

Wired Internet

Wi-Fi in public areas

Babysitting/Child Services

Body scrub

Foot bath

10 Available Room Types

Executive Suite King

Smoking allowed

Electric Kettle

Satellite Channels

Soundproof

Window

Air Conditioning

Dining Area

Blackout curtains

Bathtub or Shower

Minibar

Wardrobe/Closet

Internet [LAN]

Daily housekeeping

Free Wifi

Bidet

Telephone

Clothes Rack

Desk

Towels

Sleep comfort items

Slippers

Private bathroom

Bathrobes

Free Toiletries

Hair dryer

Iron

Extra Long Beds (> 6.5 ft)

Sitting Area

Free bottled water

Room service [24-hour]

Horizon Deluxe Twin

Smoking allowed

Electric Kettle

Satellite Channels

Soundproof

Window

Air Conditioning

Blackout curtains

Bathtub or Shower

Minibar

Wardrobe/Closet

Internet [LAN]

Daily housekeeping

Free Wifi

Bidet

Telephone

Clothes Rack

Desk

Towels

Sleep comfort items

Slippers

Private bathroom

Bathrobes

Free Toiletries

Hair dryer

Iron

Extra Long Beds (> 6.5 ft)

Free bottled water

Room service [24-hour]

Horizon Deluxe King

Smoking allowed

Electric Kettle

Satellite Channels

Soundproof

Window

Air Conditioning

Blackout curtains

Bathtub or Shower

Minibar

Wardrobe/Closet

Internet [LAN]

Daily housekeeping

Free Wifi

Bidet

Telephone

Clothes Rack

Desk

Towels

Sleep comfort items

Slippers

Private bathroom

Bathrobes

Free Toiletries

Hair dryer

Iron

Extra Long Beds (> 6.5 ft)

Free bottled water

Room service [24-hour]

Deluxe Twin

Bathtub grab bar

Smoking allowed

Electric Kettle

Satellite Channels

Soundproof

Window

Air Conditioning

Blackout curtains

Bathtub or Shower

Wardrobe/Closet

Internet [LAN]

Daily housekeeping

Free Wifi

Bidet

Telephone

Clothes Rack

Desk

Towels

Sleep comfort items

Roll-in shower

Slippers

Private bathroom

Bathrobes

Free Toiletries

Hair dryer

Iron

Extra Long Beds (> 6.5 ft)

Room service [24-hour]

Horizon, Premier Room, 1 King Bed

Non-smoking

Electric Kettle

Satellite Channels

Soundproof

Window

Air Conditioning

Blackout curtains

Bathtub or Shower

Minibar

Wardrobe/Closet

Internet [LAN]

Daily housekeeping

Free Wifi

Bidet

Telephone

Clothes Rack

Desk

Towels

Sleep comfort items

Slippers

Private bathroom

Bathrobes

Free Toiletries

Hair dryer

Iron

Extra Long Beds (> 6.5 ft)

Free bottled water

Room service [24-hour]

Facilities Details

Pool and Spa

Fitness Center

Hot Tub

Massage

Sauna

Spa

Parking and Transportation

Airport Shuttle (free)

Valet Parking

Food & Drink

Breakfast in the Room

Bar

Buffet-Style Restaurant

Restaurant

Room service [24-hour]

Snack Bar

Special Diet Meals (upon request)

Breakfast service

Front Desk Services

Ticket Service

Currency Exchange

Lockers

24-Hour Front Desk

Activities

Tennis Court

Entertainment and Family Services

Kids club

Babysitting/Child Services

Air conditioning in public area

Cash withdrawal

Heating in public area

Postal service

Smoke-free property

Family/child friendly

Playground

Nightclub/DJ

Karaoke

Entertainment Staff

Business Facilities

Fax/Photocopying

Meeting/Banquet Facilities

Business Center

Shops

Hair/Beauty Salon

Souvenir/Gift Shop

Common Areas

Game Room

Shared Lounge/TV Area

Library

Cleaning Services

Ironing Service

Daily Housekeeping

Hand sanitizer

Physical distancing of at least 1 meter

Protective screens in common areas

Safe dining setup

Staff trained in safety protocol

Temperature check for guests and staff

Shoeshine

Dry Cleaning

Laundry

Languages Spoken

English Spoken

Chinese [Cantonese]

Chinese [Mandarin]

Japanese Spoken

Dutch Spoken

Finnish Spoken

Hebrew Spoken

Hindi Spoken

Croatian Spoken

Hungarian Spoken

Latvian Spoken

Indonesian Spoken

Icelandic Spoken

Malay Spoken

Norwegian Spoken

Internet Access in public areas

Free Wifi

Internet

Wired Internet

Wi-Fi in public areas

Miscellaneous

Body scrub

Foot bath

Garden

Swimming pool

Tours

Yoga room

Elevator

Facilities for Disabled Guests

Designated Smoking Area

Air Conditioning

Heating

Family Rooms

Non-smoking Rooms

Security [24-hour]

Soundproof Rooms

Car park [free of charge]

Car park [on-site]