Hotel Nikko Wuxi

The reception was a bad experience, both during checkin and checkout I was met by rude staff. Even though it was not busy. During checkout I merely asked a clarification about the bill, and the staff was yelling at me with a response. I asked her "Why are you angry?", and then she calmed down. You don't have to be sweet or smiling, but rudeness is not acceptable. Professional behaviour is sufficient. Breakfast was average but the quality of bakery items was low. You can skip the breakfast option, as there are many nice eateries in the vicinity. I stayed here for 3 days. For the positives: The room was spacious, comfortable with good linens and towels. I had a nice view of the bridge area. The location is fabulous with a lot of activity around. Quite close to the Nanchan temple, and across the street from Nanchang pedestrian street - one of the nicest pedestrian streets I've seen.

Very good hotel in the center of Wuxi. Can be fully recommended for private and business travel. Very good breakfast buffet with Chinese and international offers. Also the Japanese restaurant in the house is highly recommended.

Hotel Nikko Wuxi has a reason that guests can't refuse, that is, it is very close to Nanchang Street and Nanchan Temple; But who will go there every day? The poor sanitation outside the hotel, the narrow sidewalks, the fast and brutal electric two-wheelers, they can drive anywhere, park, and do not have to follow the traffic rules, posing a huge threat to pedestrians and tourists. The conditions inside the JAL Hotel are also unacceptable. 1. The entrance of the Nikko Hotel is always chaotic, with vehicles parked indiscriminately, almost no management, and no concierge welcome service. The taxi driver actually threw us on the side of the street instead of driving the car to the porch in front of the hotel, We are 68-year-old and walked up the big steps in front of the door with our luggage, and there was not a concierge at the door to help us. 2. There is almost no service. The waiter was blunt and unobtrusive, especially the concierge waiter, who looked puzzled and unhappy when he asked us to call a taxi. This is the most common little thing in other 5 star hotels. 3. The room is too dirty, the sofa and carpet are unacceptably dirty. However, Hotel Nikko claims to be a five-star hotel. 4. The chef of the western restaurant of the hotel basically can't cook, but he collects a lot of money, and he can make the most unpalatable and undercooked pizza in the world. The high price of Chinese restaurant dishes is incomprehensible, and the ordinary dishes are all more than 189 yuan; This is almost a joke in Wuxi， It is a city where prices are very low. The restaurant got off work at 8 pm. I and can’t understand the purpose of their restaurant in the hotel? We only stayed 2 nights before escaping. Aside from Beijing, this was the worst 5 star hotel we stayed in. Not recommended this Hotel.