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Reviews from Guests

4.0/5

tripadvisor

1,315

Reviews

from real guests

Sunshine67675322534

5

/

5

Pullman Wuxi Xinhu Hotel is very good, located in Wuxi Xinwu District, unique French Twin Buildings, less than ten minutes walk to Wanda Shopping Center, the surrounding environment is beautiful, especially at night very quiet, can give a very comfortable resting environment for mind and body. Hotel facilities and services are also very good, ground floor Mike is great, friendly, 👍🏻

charrierb

1

/

5

A Horror! No one speaks English; it’s shameful for a hotel like this! No air conditioning - Supposedly broken down,..but in the other parts of the hotel it is good and cool. Even if I asked for a change of room to have one with air conditioning, we could not comply with my request ....How to sleep with 25° in his room! In addition they left the window of the room on the 21st floor open to make a draft, except that to sleep you have to put the double curtains otherwise you have the right to the hotel opposite that flash; So no more air enters the room... Mold in the shower, hair in the bathtub, moldy carpeting and that lifts in some places (And it doesn't look very clean anymore), stains on the marble floor.... Not to mention the restaurant, supposedly open until 11pm.... You go there, you settle down, and you realize that you only have five minutes to eat because it closes.... And no one warns you I highly recommend this hotel so that no one goes

sungod1982

3

/

5

The stay clearly felt a decline in the quality of the food and drink, which was too much changed from last year, including breakfast and lounge evening HH, when asked about a change of executive chef after the year. It's a bit of a blip, but it's a bit of a blip, and it's a bit of a blip. The drinks were not freshly squeezed juice replenishment was also slow, and the chef on site was visibly dry and resentful, managing the quality of the reaction dish to the on-duty restaurant, and the responses were full of frustration. It may indeed be that there are too many business customers, Owners don't care about quality word of mouth, cost and profit come first, and afternoon teas offered by Pullman, the other home that has been criticized, are still lacking. It's not that different from the first time I checked in, and it seems to be very different. That's it. I don't know if there's going to be any change in my next stay after all this writing?

Facilities Details

Breakfast service

Buffet-Style Restaurant

Airport Shuttle (free)

Air Conditioning

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Fitness Center

Bar

Meeting/Banquet Facilities

Heating

Designated Smoking Area

English Spoken

Chinese [Mandarin]

Wi-Fi in public areas

Babysitting/Child Services

Body scrub

Foot bath

Ironing Service

Karaoke

Massage

Swimming pool

Fax/Photocopying

Table Tennis

Ticket Service

Tours

Anti-viral cleaning products

Body thermometer

Portuguese Spoken

Cashless payment service

Daily disinfection in all rooms

Daily disinfection in common areas

Doctor/nurse on call

Face coverings on staff

First aid kit

Free face masks

Guest rooms seal after sanitization

Hand sanitizer

Hot water linen and laundry washing

Spanish Spoken

Korean Spoken

Physical distancing of at least 1 meter

Protective screens in common areas

Room sanitization opt-out available

Rooms sanitized between stays

Safe dining setup

Sanitized kitchen and tableware items

Shared stationery removed

Staff trained in safety protocol

Temperature check for guests and staff

Dutch Spoken

Suit Press

Restaurant

Room service [24-hour]

Air conditioning in public area

Slovak Spoken

Finnish Spoken

Cash withdrawal

Special Diet Meals (upon request)

Contactless check-in/out

Currency Exchange

Daily Housekeeping

Hebrew Spoken

Dry Cleaning

Elevator

Facilities for Disabled Guests

Hindi Spoken

Heating in public area

Laundry

Postal service

Smoke-free property

Hungarian Spoken

Kids facilities

Kids shampoo

Kids toothbrush

Business Center

Game Room

Hair/Beauty Salon

24-Hour Front Desk

Non-smoking Rooms

Security [24-hour]

Car park [free of charge]

Car park [on-site]

Malay Spoken

Norwegian Spoken

Entertainment Staff

10 Available Room Types

Superior Room, 1 King Bed
Superior Room, 1 King Bed
Superior Room, 1 King Bed
Superior Room, 1 King Bed
Superior Room, 1 King Bed
Superior Room, 1 King Bed

Superior Room, 1 King Bed

Non-smoking

Non-smoking

TV

TV

Electric Kettle

Electric Kettle

Soundproof

Soundproof

Sleep comfort items

Sleep comfort items

Blackout curtains

Blackout curtains

Minibar

Minibar

Wardrobe/Closet

Wardrobe/Closet

Tea/Coffee Maker

Tea/Coffee Maker

Daily housekeeping

Daily housekeeping

Free Wifi

Free Wifi

Towels

Towels

Telephone

Telephone

Desk

Desk

Internet [LAN]

Internet [LAN]

Free Toiletries

Free Toiletries

Cleaning Products

Cleaning Products

Slippers

Slippers

Separate shower/bathtub

Separate shower/bathtub

Private bathroom

Private bathroom

Bathrobes

Bathrobes

Hair dryer

Hair dryer

Air Conditioning

Air Conditioning

Iron

Iron

Extra Long Beds (> 6.5 ft)

Extra Long Beds (> 6.5 ft)

DVD/CD player

DVD/CD player

Clothes Rack

Clothes Rack

Bathtub

Bathtub

Room service [24-hour]

Room service [24-hour]

Free bottled water

Free bottled water

Superior Twin Room, 2 Twin Beds
Superior Twin Room, 2 Twin Beds
Superior Twin Room, 2 Twin Beds
Superior Twin Room, 2 Twin Beds
Superior Twin Room, 2 Twin Beds

Superior Twin Room, 2 Twin Beds

Non-smoking

Non-smoking

TV

TV

Electric Kettle

Electric Kettle

Soundproof

Soundproof

Sleep comfort items

Sleep comfort items

Blackout curtains

Blackout curtains

Minibar

Minibar

Wardrobe/Closet

Wardrobe/Closet

Tea/Coffee Maker

Tea/Coffee Maker

Daily housekeeping

Daily housekeeping

Free Wifi

Free Wifi

Towels

Towels

Telephone

Telephone

Desk

Desk

Internet [LAN]

Internet [LAN]

Free Toiletries

Free Toiletries

Cleaning Products

Cleaning Products

Slippers

Slippers

Separate shower/bathtub

Separate shower/bathtub

Private bathroom

Private bathroom

Bathrobes

Bathrobes

Hair dryer

Hair dryer

Air Conditioning

Air Conditioning

Iron

Iron

Extra Long Beds (> 6.5 ft)

Extra Long Beds (> 6.5 ft)

DVD/CD player

DVD/CD player

Clothes Rack

Clothes Rack

Bathtub

Bathtub

Room service [24-hour]

Room service [24-hour]

Free bottled water

Free bottled water

Superior Suite, 1 King Bed
Superior Suite, 1 King Bed
Superior Suite, 1 King Bed
Superior Suite, 1 King Bed
Superior Suite, 1 King Bed

Superior Suite, 1 King Bed

Non-smoking

Non-smoking

TV

TV

Electric Kettle

Electric Kettle

Soundproof

Soundproof

Sleep comfort items

Sleep comfort items

Blackout curtains

Blackout curtains

Minibar

Minibar

Wardrobe/Closet

Wardrobe/Closet

Tea/Coffee Maker

Tea/Coffee Maker

Daily housekeeping

Daily housekeeping

Free Wifi

Free Wifi

Towels

Towels

Telephone

Telephone

Desk

Desk

Internet [LAN]

Internet [LAN]

Free Toiletries

Free Toiletries

Cleaning Products

Cleaning Products

Slippers

Slippers

Separate shower/bathtub

Separate shower/bathtub

Private bathroom

Private bathroom

Bathrobes

Bathrobes

Hair dryer

Hair dryer

Air Conditioning

Air Conditioning

Iron

Iron

Extra Long Beds (> 6.5 ft)

Extra Long Beds (> 6.5 ft)

DVD/CD player

DVD/CD player

Clothes Rack

Clothes Rack

Bathtub

Bathtub

Room service [24-hour]

Room service [24-hour]

Free bottled water

Free bottled water

Executive Twin Room, 2 Twin Beds
Executive Twin Room, 2 Twin Beds
Executive Twin Room, 2 Twin Beds
Executive Twin Room, 2 Twin Beds

Executive Twin Room, 2 Twin Beds

Non-smoking

Non-smoking

TV

TV

Electric Kettle

Electric Kettle

Soundproof

Soundproof

Sleep comfort items

Sleep comfort items

Blackout curtains

Blackout curtains

Minibar

Minibar

Wardrobe/Closet

Wardrobe/Closet

Tea/Coffee Maker

Tea/Coffee Maker

Daily housekeeping

Daily housekeeping

Free Wifi

Free Wifi

Towels

Towels

Telephone

Telephone

Desk

Desk

Internet [LAN]

Internet [LAN]

Free Toiletries

Free Toiletries

Cleaning Products

Cleaning Products

Slippers

Slippers

Separate shower/bathtub

Separate shower/bathtub

Private bathroom

Private bathroom

Bathrobes

Bathrobes

Hair dryer

Hair dryer

Air Conditioning

Air Conditioning

Iron

Iron

Extra Long Beds (> 6.5 ft)

Extra Long Beds (> 6.5 ft)

DVD/CD player

DVD/CD player

Clothes Rack

Clothes Rack

Bathtub

Bathtub

Room service [24-hour]

Room service [24-hour]

Free bottled water

Free bottled water

Deluxe Room, 1 King Bed
Deluxe Room, 1 King Bed
Deluxe Room, 1 King Bed
Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Non-smoking

Non-smoking

TV

TV

Electric Kettle

Electric Kettle

Soundproof

Soundproof

Sleep comfort items

Sleep comfort items

Blackout curtains

Blackout curtains

Minibar

Minibar

Wardrobe/Closet

Wardrobe/Closet

Tea/Coffee Maker

Tea/Coffee Maker

Daily housekeeping

Daily housekeeping

Free Wifi

Free Wifi

Towels

Towels

Telephone

Telephone

Desk

Desk

Internet [LAN]

Internet [LAN]

Free Toiletries

Free Toiletries

Cleaning Products

Cleaning Products

Slippers

Slippers

Separate shower/bathtub

Separate shower/bathtub

Private bathroom

Private bathroom

Bathrobes

Bathrobes

Hair dryer

Hair dryer

Air Conditioning

Air Conditioning

Iron

Iron

Extra Long Beds (> 6.5 ft)

Extra Long Beds (> 6.5 ft)

DVD/CD player

DVD/CD player

Clothes Rack

Clothes Rack

Bathtub

Bathtub

Room service [24-hour]

Room service [24-hour]

Free bottled water

Free bottled water

Hotel Details

generate-AIAI Summary

About Pullman Wuxi New Lake Hotel

The 5-star Pullman Wuxi New Lake Hotel offers a luxurious and inviting stay in Wuxi, China. This sophisticated accommodation is designed for discerning travelers, blending modern comfort with elegant design to create a memorable experience. Guests can expect a refined atmosphere perfect for both leisure and business in this vibrant city.


Services & Amenities at Pullman Wuxi New Lake Hotel

Pullman Wuxi New Lake Hotel provides a comprehensive range of facilities for a comfortable stay. Guests can enjoy free Wi-Fi, internet access, and Wi-Fi in public areas. The hotel features a swimming pool, fitness center, massage services, body scrub, and a foot bath for relaxation. Entertainment options include karaoke and table tennis, while families benefit from a kids' club and babysitting service. Practical services like ironing, fax/photocopying, ticket, and tour services are available. For guest well-being, virus-killing cleaning products and body temperature measurement are utilized, supported by English-speaking and Mandarin-speaking staff.


About the Pullman Wuxi New Lake Hotel Brand

Pullman Wuxi New Lake Hotel belongs to Pullman Hotels, an upscale international hotel brand owned by Accor, a world-leading hospitality group. Known for its vibrant and cosmopolitan properties, Pullman caters to today's modern travelers, combining efficiency with wellness and a stylish environment across its global portfolio.


Location & Getting to Pullman Wuxi New Lake Hotel

The Pullman Wuxi New Lake Hotel is conveniently situated in the vibrant city of Wuxi, China. Its central location allows guests easy access to local attractions and business districts. Travelers can reach the hotel via various local transportation options available within Wuxi, providing a seamless journey to their sophisticated accommodation.


Facilities Details

Pool and Spa

Fitness Center

Massage

Parking and Transportation

Airport Shuttle (free)

Food & Drink

Bar

Buffet-Style Restaurant

Restaurant

Room service [24-hour]

Special Diet Meals (upon request)

Breakfast service

Front Desk Services

Ticket Service

Currency Exchange

24-Hour Front Desk

Activities

Table Tennis

Entertainment and Family Services

Kids club

Babysitting/Child Services

Karaoke

Air conditioning in public area

Cash withdrawal

Contactless check-in/out

Heating in public area

Postal service

Smoke-free property

Family/child friendly

Kids facilities

Kids shampoo

Kids toothbrush

Entertainment Staff

Business Facilities

Fax/Photocopying

Meeting/Banquet Facilities

Business Center

Shops

Hair/Beauty Salon

Common Areas

Game Room

Cleaning Services

Ironing Service

Anti-viral cleaning products

Body thermometer

Cashless payment service

Daily disinfection in all rooms

Daily disinfection in common areas

Doctor/nurse on call

Face coverings on staff

First aid kit

Free face masks

Guest rooms seal after sanitization

Hand sanitizer

Hot water linen and laundry washing

Physical distancing of at least 1 meter

Protective screens in common areas

Room sanitization opt-out available

Rooms sanitized between stays

Safe dining setup

Sanitized kitchen and tableware items

Shared stationery removed

Staff trained in safety protocol

Temperature check for guests and staff

Suit Press

Daily Housekeeping

Dry Cleaning

Laundry

Languages Spoken

English Spoken

Chinese [Mandarin]

Portuguese Spoken

Spanish Spoken

Korean Spoken

Dutch Spoken

Slovak Spoken

Finnish Spoken

Hebrew Spoken

Hindi Spoken

Hungarian Spoken

Malay Spoken

Norwegian Spoken

Internet Access in public areas

Free Wifi

Internet

Wi-Fi in public areas

Miscellaneous

Body scrub

Foot bath

Swimming pool

Tours

Elevator

Facilities for Disabled Guests

Designated Smoking Area

Air Conditioning

Heating

Family Rooms

Non-smoking Rooms

Security [24-hour]

Car park [free of charge]

Car park [on-site]

Frequently Asked Questions About Pullman Wuxi New Lake Hotel

generate-AIAI Summary

1. Does Pullman Wuxi New Lake Hotel offer Wi-Fi?

Yes, Pullman Wuxi New Lake Hotel provides free Wi-Fi and internet access throughout the property, including Wi-Fi in public areas.

2. Are there facilities for children at Pullman Wuxi New Lake Hotel?

Yes, families staying at Pullman Wuxi New Lake Hotel can enjoy a kids' club and babysitting service.

3. Does Pullman Wuxi New Lake Hotel have a swimming pool?

Yes, Pullman Wuxi New Lake Hotel features a swimming pool for guest enjoyment.

4. Is there a fitness center at Pullman Wuxi New Lake Hotel?

Yes, Pullman Wuxi New Lake Hotel offers a fitness center for guests to maintain their workout routine.

5. What wellness services are available at Pullman Wuxi New Lake Hotel?

Pullman Wuxi New Lake Hotel offers massage services, body scrub, and a foot bath for relaxation and wellness.

6. What languages do the staff speak at Pullman Wuxi New Lake Hotel?

The staff at Pullman Wuxi New Lake Hotel includes English-speaking and Mandarin-speaking personnel to assist guests.

7. Are there entertainment options at Pullman Wuxi New Lake Hotel?

Yes, guests at Pullman Wuxi New Lake Hotel can enjoy karaoke and table tennis facilities.

8. Does Pullman Wuxi New Lake Hotel offer tour or ticket services?

Yes, Pullman Wuxi New Lake Hotel provides ticket service and tour service for guests' convenience.