Ramada Plaza Wuxi

I arrived with four of my employees Tuesday 3-13-2017. The lobby was freezing cold and all the lights were off at 3 pm. It only got worse. I came to find out that the rooms haven't been updated in 10 years and boy does it show. Besides the carpet having all sorts of black stains the walls are cracked the wall paper is peeling all over the place and looks like it has black mold the bath tub had all sorts of black hairy things in it and the bed was as hard as a rock. I had my room changed 5 times till they could find me a suitable room with a decent bed. One of the rooms they put me in had a balcony right outside my window with the most vile disgusting trash strewn all over it I felt like vomiting just looking at it. The staff was accommodating but it's all probably very much outside of their control.

This former 5 star property is in very poor condition and clearly management doesn't know how to improve their service or doesn't care. Public areas are not heated (visit was January and it was close to 0C outside) and many areas have no lights turned on during the day. This is common in 2 -star hotels and apartment buildings but not major hotels. Room furniture was dated showing much wear. The carpet was filthy with so many stains it was shocking. I also had the displeasure of having 3 meals in their Dionysis restaurant. The first time the food was almost cold when served the unheated restaurant didn't help), the 2nd time the "lamb chops" I ordered turned out to be Mutton and half gristle & fat. Absolutely repulsive. This was rejected in favor of some won ton soup that was hardly better. Small Won Ton's disintegrated upon touch of a spoon. The 3rd time was with a group for the buffet. Staff had left all thee serving dishes open so everything was cold. We had planned to eat at the upscale Chinese restaurant but at 7:45 PM we were told that the chef was getting ready to go home and that we really should go to their other restaurant (Dionysis). Bottom line - This is a terrible hotel. It should be stripped of any western brand affiliation.

Stayed here for a fortnight in two different rooms. Note this hotel is geared for local Chinese and might meet their expectations of a supposed 4 star. -most beds are rock hard. Even my Chinese colleagues complained! Ask for one of the seven soft beds. -breakfast ok. -on site restaurant is poor/average. Go to the nearby Wanda plaza. -Carpets (restaurant and rooms) are stained and dirty, it's like they don't own a vacuum or steam cleaner. -Gym is sad and you walk through the restaurant to get there. -no in room safe -useless hairdryers, would struggle to blow candles out. -staff are nice and do try, but limited with English.