Ramada Wuxi

Stayed there from March 13th to 14th, 2019. Was greeted by two grumpy persons at the reception with no word of English. When I called the reception desk from the room to ask them for a water, that lady just hung up the phone since she could not understand a word. After a couple of unsuccessful tries, I had to go down to find her in person. Rooms are shabby, but clean. Breakfast is nice. Location is great, not far from the city center, even though you need to walk 10 minutes till the nearest metro station. Definitely not a 4 star Hotel, as they claim.

The hotel is conveniently located in the city center, but the nearest metro station or the train station costs you 10 minutes walk. The breakfast is okay, a little bit unorganized. The room is okay. The towel is rather filthy. The non-smoking room is not really non-smoking. You can still smell the strong odor in the room. I'm a Wyndham Diamond member staying over a dozen Ramada hotel worldwide, and I have never seen such unprofessional front desk agent before! #1 - The lady could not locate my reservation even though I provided my Wyndham member id and reservation number. I booked directly through the website. I had to call Wyndham, and her manager eventually solved the problem. #2 - The front desk lady never introduced any member benefits. When I asked about it, she said their property does not provide any benefit to the Wyndham member, even the highest tier Diamond member. I kindly reminded her that Diamond member could receive late checkout, room upgrade, and welcome amenity at least. She rudely interrupted me and said that the only benefit Wyndham Diamond member could get at their property is receiving points, which according to her, is extraordinarily generous for the hotel.

thelocationof thehotelis very nice. Many things to do around a soon as you get out. Be reminded this is not a hotel in the centre of Hangzhou but actually in a suburb which is very new and kind of close to the hight tech city and university. good clean hotel. The gym and pool needs perhaps an upgrade.