Kempinski Hotel Dalian

4.0 / 5

•

92 Jiefang Road 116001

Reviews from Guests

4.0/5

3,058

Reviews

from real guests

HeikoH_13

We spent week as a family at Kempinski Dalian. Unfortunately, our stay did not quite meet our expectations for a hotel of this category. The hotel looks old overall, which is noticeable both in the furnishings and in some processes. On our arrival we were unfortunately not greeted, and no assistance with luggage was provided either. Somewhat strange was also the rugged reference to our three-year-old daughter when she briefly stopped at the revolving door and thereby unintentionally blocked it. Our family room was spacious but clearly worn out. There were a few cuddly toys a swing-slide combination (for up to 5-year-olds OK) and a small tent with which the children could play. Unfortunately, the sliding door to the bathroom constantly jammed and jumped out of the guide, the glass door to the toilet was completely missing. Also, the equipment was not quite sufficient for four people – there were only three bathrobes, bath slippers and large towels available. The lighting control was a bit outdated and could only be operated from one side of the bed. We would like to emphasize the breakfast – the selection and quality were very good. However, we found the type of space allocation to be a bit impersonal, as you were already asked loudly for the room number several meters before the reception counter. The restaurant Dragon Palace was highly recommended! There you can enjoy good food at moderate prices. Unfortunately, the SPA area did not make a well-kept impression. There were missing hooks, some shower taps were loose or broken, and there were no loungers to relax after going to the sauna. Overall, we see potential at Kempinski Dalian, but modernization and a greater focus on service quality would be desirable to meet the demands of a five-star hotel.

Ragkha

Good and friendly staff. Specially inrestuarant. Good place to stay . Every thing is complete in the rooms but: Black tea is just one per day Aircondition system is not controleed per room. In Breakfast no kind of cheese are served. The restuarant is chinese based. Very bad smell of dust in each floor coridor And smell of fish around restarant But as a conclusion this hotel gets positive on my point of view.

Companion31860160939

The hotel is in the city center, very convenient location, hotel lobby Manager Liu is very kind to help us arrange the rooms we like to make our trip easy and pleasant, will come back again.

Facilities Details

Breakfast service

Buffet-Style Restaurant

Check-in [24-hour]

Airport Shuttle (free)

Air Conditioning

Free Wifi

Internet

Family/child friendly

Family Rooms

Hot Tub

Spa

Sauna

Fitness Center

Bar

Meeting/Banquet Facilities

Heating

All Spaces Non-Smoking (public and private)

Designated Smoking Area

English Spoken

Chinese [Mandarin]

Children's books and toys

Wi-Fi in public areas

Body scrub

Body wrap

Ironing Service

Chinese Spoken

Massage

Khmer Spoken

Daily Housekeeping

Swimming pool

Fax/Photocopying

Ticket Service

Tours

Anti-viral cleaning products

Cashless payment service

Daily disinfection in all rooms

Daily disinfection in common areas

Doctor/nurse on call

Face coverings on staff

First aid kit

Free face masks

Hand sanitizer

Hot water linen and laundry washing

Spanish Spoken

Korean Spoken

Physical distancing of at least 1 meter

Protective screens in common areas

Room sanitization opt-out available

Rooms sanitized between stays

Safe dining setup

Sanitized kitchen and tableware items

Staff trained in safety protocol

Temperature check for guests and staff

Asian breakfast

German Spoken

Dutch Spoken

Grocery Deliveries

Shoeshine

Suit Press

Poolside bar

Restaurant

Room service [24-hour]

Air conditioning in public area

Finnish Spoken

Special Diet Meals (upon request)

Currency Exchange

Hebrew Spoken

Dry Cleaning

Elevator

Facilities for Disabled Guests

Hindi Spoken

Heating in public area

Laundry

Smoke-free property

Hungarian Spoken

Babysitting/Child Services

Business Center

Game Room

Library

Hair/Beauty Salon

Nightclub/DJ

24-Hour Front Desk

Non-smoking Rooms

Indonesian Spoken

Security [24-hour]

Icelandic Spoken

Soundproof Rooms

Car park [charges apply]

Car park [free of charge]

Car park [on-site]

Norwegian Spoken

Karaoke

Entertainment Staff

Breakfast service

Buffet-Style Restaurant

Check-in [24-hour]

Airport Shuttle (free)

Air Conditioning

Free Wifi

Internet

Family/child friendly

Family Rooms

Hot Tub

Spa

Sauna

Fitness Center

Bar

Meeting/Banquet Facilities

Heating

All Spaces Non-Smoking (public and private)

Designated Smoking Area

English Spoken

Chinese [Mandarin]

Children's books and toys

Wi-Fi in public areas

Body scrub

Body wrap

Ironing Service

Chinese Spoken

Massage

10 Available Room Types

Room, 1 King Bed, Park View (Studio Room King)

Room, 1 King Bed, Park View (Studio Room King)

Non-smoking

Sleep comfort items

Satellite Channels

Soundproof

Air Conditioning

Blackout curtains

Refrigerator

Bathtub or Shower

Minibar

Daily housekeeping

Free Wifi

Hypoallergenic

Clothes Rack

Desk

Internet [LAN]

Extra Long Beds (> 6.5 ft)

Towels

DVD/CD player

Slippers

Private bathroom

Bathrobes

Free Toiletries

Entire unit wheelchair accessible

Iron

Roll-in shower

Bathtub

Room service [24-hour]

Free bottled water

Executive Suite, 1 King Bed, City View (Deluxe Suite)

Executive Suite, 1 King Bed, City View (Deluxe Suite)

Non-smoking

Sleep comfort items

Satellite Channels

Soundproof

Air Conditioning

Blackout curtains

Refrigerator

Bathtub or Shower

Minibar

Daily housekeeping

Free Wifi

Hypoallergenic

Clothes Rack

Desk

Internet [LAN]

Extra Long Beds (> 6.5 ft)

Towels

DVD/CD player

Slippers

Private bathroom

Bathrobes

Free Toiletries

Entire unit wheelchair accessible

Iron

Roll-in shower

Bathtub

Room service [24-hour]

Free bottled water

Room, 1 King Bed, City View (Premier Room King)

Room, 1 King Bed, City View (Premier Room King)

Non-smoking

Sleep comfort items

Satellite Channels

Soundproof

Air Conditioning

Blackout curtains

Refrigerator

Bathtub or Shower

Minibar

Daily housekeeping

Free Wifi

Hypoallergenic

Clothes Rack

Desk

Internet [LAN]

Extra Long Beds (> 6.5 ft)

Towels

DVD/CD player

Slippers

Private bathroom

Bathrobes

Free Toiletries

Entire unit wheelchair accessible

Iron

Roll-in shower

Bathtub

Room service [24-hour]

Free bottled water

Double Room, 1 King Bed, City View (Deluxe Room King)

Double Room, 1 King Bed, City View (Deluxe Room King)

Non-smoking

Sleep comfort items

Satellite Channels

Soundproof

Air Conditioning

Blackout curtains

Refrigerator

Bathtub or Shower

Minibar

Daily housekeeping

Free Wifi

Hypoallergenic

Clothes Rack

Desk

Internet [LAN]

Extra Long Beds (> 6.5 ft)

Towels

DVD/CD player

Slippers

Private bathroom

Bathrobes

Free Toiletries

Entire unit wheelchair accessible

Iron

Roll-in shower

Bathtub

Room service [24-hour]

Free bottled water

Executive Suite, 1 King Bed, Park View (Presidential Suite)

Executive Suite, 1 King Bed, Park View (Presidential Suite)

Non-smoking

Sleep comfort items

Satellite Channels

Soundproof

Air Conditioning

Blackout curtains

Refrigerator

Bathtub or Shower

Minibar

Daily housekeeping

Free Wifi

Hypoallergenic

Clothes Rack

Desk

Internet [LAN]

Extra Long Beds (> 6.5 ft)

Towels

DVD/CD player

Slippers

Private bathroom

Bathrobes

Free Toiletries

Entire unit wheelchair accessible

Iron

Roll-in shower

Bathtub

Room service [24-hour]

Free bottled water

Facilities Details

Pool and Spa

Fitness Center

Hot Tub

Massage

Sauna

Spa

Parking and Transportation

Airport Shuttle (free)

Food & Drink

Asian breakfast

Bar

Buffet-Style Restaurant

Grocery Deliveries

Poolside bar

Restaurant

Room service [24-hour]

Special Diet Meals (upon request)

Breakfast service

Front Desk Services

Ticket Service

Currency Exchange

24-Hour Front Desk

Entertainment and Family Services

Children's books and toys

Air conditioning in public area

Heating in public area

Smoke-free property

Babysitting/Child Services

Family/child friendly

Nightclub/DJ

Karaoke

Entertainment Staff

Business Facilities

Fax/Photocopying

Meeting/Banquet Facilities

Business Center

Shops

Hair/Beauty Salon

Common Areas

Game Room

Library

Cleaning Services

Ironing Service

Daily Housekeeping

Anti-viral cleaning products

Cashless payment service

Daily disinfection in all rooms

Daily disinfection in common areas

Doctor/nurse on call

Face coverings on staff

First aid kit

Free face masks

Hand sanitizer

Hot water linen and laundry washing

Physical distancing of at least 1 meter

Protective screens in common areas

Room sanitization opt-out available

Rooms sanitized between stays

Safe dining setup

Sanitized kitchen and tableware items

Staff trained in safety protocol

Temperature check for guests and staff

Shoeshine

Suit Press

Dry Cleaning

Laundry

Languages Spoken

English Spoken

Chinese [Mandarin]

Chinese Spoken

Khmer Spoken

Spanish Spoken

Korean Spoken

German Spoken

Dutch Spoken

Finnish Spoken

Hebrew Spoken

Hindi Spoken

Hungarian Spoken

Indonesian Spoken

Icelandic Spoken

Norwegian Spoken

Internet Access in public areas

Free Wifi

Internet

Wi-Fi in public areas

Miscellaneous

Body scrub

Body wrap

Swimming pool

Tours

All Spaces Non-Smoking (public and private)

Elevator

Facilities for Disabled Guests

Designated Smoking Area

Air Conditioning

Heating

Family Rooms

Check-in [24-hour]

Non-smoking Rooms

Security [24-hour]

Soundproof Rooms

Car park [charges apply]

Car park [free of charge]

Car park [on-site]