Aurum International Hotel

3.0 / 5

•

No.30 Nanxin Street, Xincheng District, Xi'an 710004

Reviews from Guests

3.0/5

223

Reviews

from real guests

591simonas

hotels to avoid Don't Do Laundry Service rude staff bad breakfast screaming with people to be avoided absolutely

Patrizia801

Nice hotel with large rooms and equipped with all comforts. Very kind personal shame only that not speaking the slightest English every communication becomes tiring. Also good location near the walls and not too far from the lively Muslim quarter.

pel579

I will start with the 1 positive. 1 of the ladies at reception was helpful and actually smiled once. The hotel is a 15-20 minute walk to the bell tower. I like walking so it was ok for me, but I recommend a hotel closer to the Bell tower. The negatives are many. Firstly I fell for the 4star SELF rating (which it is far from) and the 9+ customer star rating from thousands of reviewers, which are all fake as there are no reviews when I clicked the link in Agoda. The entrance foyer is ok, average, then it goes down from there. The carpet in one the lift sticks up and could be tripped on if not careful. My room had a window facing a brick wall next door. The bath and shower curtain were left over from the 70s, the mattress was hard, the pillows looked ok till your head rested on them for 2 minutes, then they just went flat. The the air-conditioner was not cold, even when turned down to 15 degrees. When I told the reception, they sent me a fan. After being on a tour all day in 36 degrees, I came to my room, and the a/c was working with cold air. I was very happy until I stepped out and came back only to find I could not turn the a/c back on. I gave up and used the fan. All TV stations are in Chinese. They don't cater for foreigners in China. Or maybe only in expensive hotels. However, the worst was the carpet stains. Not just 1 or 2, but everywhere.

Facilities Details

Free Parking

Free Wifi

Fitness Center

Designated Smoking Area

Laundry

Parking (limited spaces)

Meeting stationery

Newspapers

Ticket Service

Baggage Storage

24-Hour Front Desk

Snack Bar

Elevator

Desk/workspace

Hair/Beauty Salon

Concierge Service

Free Parking

Free Wifi

Fitness Center

Designated Smoking Area

Laundry

Parking (limited spaces)

Meeting stationery

Newspapers

Ticket Service

Baggage Storage

24-Hour Front Desk

Snack Bar

Elevator

Desk/workspace

Hair/Beauty Salon

Concierge Service

5 Available Room Types

Suite, 1 King Bed

Smoking allowed

Satellite Channels

Iron

Soundproof

Air Conditioning

Blackout curtains

Refrigerator

Minibar

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Telephone

Desk

Towels

Roll-in shower

Shower

Slippers

Private bathroom

Bathrobes

Sleep comfort items

Free Toiletries

Entire unit wheelchair accessible

Hair dryer

Extra Long Beds (> 6.5 ft)

Clothes Rack

Sitting Area

Free bottled water

Room service [24-hour]

Standard Twin Room

Smoking allowed

Satellite Channels

Iron

Soundproof

Air Conditioning

Blackout curtains

Refrigerator

Minibar

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Desk

Towels

Shower

Slippers

Bathrobes

Sleep comfort items

Free Toiletries

Hair dryer

Bathroom

Extra Long Beds (> 6.5 ft)

Roll-in shower

Clothes Rack

Free bottled water

Room service [24-hour]

Deluxe Queen Room

Smoking allowed

Satellite Channels

Iron

Soundproof

Air Conditioning

Blackout curtains

Refrigerator

Minibar

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Telephone

Desk

Towels

Shower

Slippers

Private bathroom

Bathrobes

Sleep comfort items

Free Toiletries

Hair dryer

Extra Long Beds (> 6.5 ft)

Roll-in shower

Clothes Rack

Sitting Area

Free bottled water

Room service [24-hour]

Standard Queen Room

Smoking allowed

Satellite Channels

Iron

Soundproof

Air Conditioning

Blackout curtains

Refrigerator

Minibar

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Telephone

Desk

Towels

Shower

Slippers

Private bathroom

Bathrobes

Sleep comfort items

Free Toiletries

Hair dryer

Roll-in shower

Clothes Rack

Free bottled water

Room service [24-hour]

Deluxe Twin Room

Smoking allowed

Satellite Channels

Iron

Soundproof

Air Conditioning

Blackout curtains

Refrigerator

Minibar

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Desk

Towels

Shower

Slippers

Bathrobes

Sleep comfort items

Free Toiletries

Hair dryer

Extra Long Beds (> 6.5 ft)

Roll-in shower

Clothes Rack

Free bottled water

Room service [24-hour]

Facilities Details

Pool and Spa

Fitness Center

Parking and Transportation

Parking (limited spaces)

Free Parking

Food & Drink

Snack Bar

Front Desk Services

Newspapers

Ticket Service

Baggage Storage

24-Hour Front Desk

Concierge Service

Entertainment and Family Services

Meeting stationery

Shops

Hair/Beauty Salon

Cleaning Services

Laundry

Internet Access in public areas

Free Wifi

Miscellaneous

Designated Smoking Area

Elevator

Desk/workspace