Citadines Xingqing Palace Xi'an

4.0 / 5

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No.159 Xingqing Road, Beilin District, Xi'an 710049

Reviews from Guests

4.0/5

Reviews

from real guests

florencey2013

Check-in was uneventful. As we made our way towards our room we realised pretty quick the hotel didn't quite look the way the pictures showed. Reality check - looks are deceiving. The room looked tired and the bathroom even worse. Just a short stay, we consoled ourselves. As we started to settle in we realised the room wasn't cooling. The air-con wasn't working! Upon requesting at the reception we were told that the air con on that floor was not working. We'll have to do without it! No room swap, no apology! We refused to take the room outright. We needed air con and for the price we paid, we surely did. We were given another room on another floor which thankfully had air con but the room was worse for wear. Not a happy night at all! Next day - new day, new start? Come breakfast... Chaos with coupons and entry. Out of frustration, our group of eight split up. Half of us, not bothered to create fuss, ate out while the other half ate at the hotel restaurant. I'm glad I opted to eat out and didn't have to ingest their terrible spread of food or face the ice cold staff there. I'm glad our stay there was a short one. Wouldn't have been able to endure the place for another night!

j0diii

Wouldn’t waste your money staying here. Not in a good location, very average rooms. Have stayed in cheaper places that have been much nicer. Staff are extremely rude and will have no issue in just staring at you. Incapable of ordering or even flagging down a taxi for us. Stood outside for over 25 minutes as they wouldn’t order a taxi from the app that other hotels have used for us. Breakfast was awful too. Beds were moderately comfortable. Next time would choose a hotel near the walls or a subway station.

306georginaa

Stayed here during Golden week which is obviously a very busy time during Xi’an. When we entered the hotel the staff were extremely rude and very unhelpful. The room was clean and comfy but average. The location isn’t the best, it’s not near a metro so we either had to mo bike or DiDi into the city centre. However a definite pro is that the nightly rate is quite low.

Facilities Details

Breakfast service

Buffet-Style Restaurant

Check-in [24-hour]

Airport Shuttle (free)

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Sauna

Fitness Center

Meeting/Banquet Facilities

Designated Smoking Area

English Spoken

Chinese [Mandarin]

Wired Internet

Wi-Fi in public areas

Babysitting/Child Services

Ironing Service

Massage

Ticket Service

Tours

Yoga room

Body thermometer

Cashless payment service

Daily disinfection in all rooms

Daily disinfection in common areas

Face coverings on staff

First aid kit

Free face masks

Hand sanitizer

Hot water linen and laundry washing

Spanish Spoken

Physical distancing of at least 1 meter

Professional-grade sanitizing services

Protective screens in common areas

Rooms sanitized between stays

Safe dining setup

Staff trained in safety protocol

Sterilizing equipment

Temperature check for guests and staff

Shops (on site)

Adults Only

Suit Press

Restaurant

Air conditioning in public area

Finnish Spoken

Special Diet Meals (upon request)

Daily Housekeeping

Hebrew Spoken

Dry Cleaning

Elevator

Facilities for Disabled Guests

Heating in public area

Invoice provided

Laundromat

Laundry

Shared Lounge/TV Area

Smoke-free property

Hungarian Spoken

Hair/Beauty Salon

Souvenir/Gift Shop

Nightclub/DJ

24-Hour Front Desk

Non-smoking Rooms

Indonesian Spoken

Security [24-hour]

Car park [free of charge]

Car park [nearby]

Car park [on-site]

Norwegian Spoken

Entertainment Staff

Breakfast service

Buffet-Style Restaurant

Check-in [24-hour]

Airport Shuttle (free)

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Sauna

Fitness Center

Meeting/Banquet Facilities

Designated Smoking Area

English Spoken

Chinese [Mandarin]

Wired Internet

Wi-Fi in public areas

Babysitting/Child Services

Ironing Service

Massage

Ticket Service

Tours

Yoga room

Body thermometer

Cashless payment service

Daily disinfection in all rooms

Daily disinfection in common areas

7 Available Room Types

Studio Twin

35 Square Meter

Adjustable height hand-held shower wand

Bathtub grab bar

Flashing door knocker

Lever handle on door

Deadbolt on door

Lowered electrical outlet

Lowered night guard on door

Entire unit wheelchair accessible

Self-closing door

Bathrobes

Cleaning Products

Hair dryer

Mirror

Private bathroom

Towels

DVD/CD player

Free Wifi

Cable Channels

Telephone

Air Conditioning

Blackout curtains

Fan

Heating

Linens

Mosquito Net

Private Entrance

Slippers

Soundproof

Umbrella

Dart board

Tea/Coffee Maker

Complimentary tea

Free bottled water

Free instant coffee

Kitchenware

Microwave

Refrigerator

Kitchen

Daily housekeeping

Desk

High floor

Laptop workspace

Sitting Area

Hardwood/Parquet floors

Wardrobe/Closet

Ironing Facilities

Carbon monoxide detector

Fire extinguisher

Safe

Locker

Smoke detector

Bathtub

Internet [LAN]

Shower

Sunshine Room

29 Square Meter

1 Bedroom Deluxe

65 Square Meter

2-Bedroom Deluxe

87 Square Meter

Handpicked Sunshine Twin Room

33 Square Meter

Facilities Details

Pool and Spa

Fitness Center

Massage

Sauna

Parking and Transportation

Airport Shuttle (free)

Food & Drink

Buffet-Style Restaurant

Restaurant

Special Diet Meals (upon request)

Breakfast service

Front Desk Services

Ticket Service

24-Hour Front Desk

Entertainment and Family Services

Kids club

Babysitting/Child Services

Air conditioning in public area

Heating in public area

Invoice provided

Laundromat

Smoke-free property

Family/child friendly

Nightclub/DJ

Entertainment Staff

Business Facilities

Meeting/Banquet Facilities

Shops

Shops (on site)

Hair/Beauty Salon

Souvenir/Gift Shop

Common Areas

Shared Lounge/TV Area

Cleaning Services

Ironing Service

Body thermometer

Cashless payment service

Daily disinfection in all rooms

Daily disinfection in common areas

Face coverings on staff

First aid kit

Free face masks

Hand sanitizer

Hot water linen and laundry washing

Physical distancing of at least 1 meter

Professional-grade sanitizing services

Protective screens in common areas

Rooms sanitized between stays

Safe dining setup

Staff trained in safety protocol

Sterilizing equipment

Temperature check for guests and staff

Suit Press

Daily Housekeeping

Dry Cleaning

Laundry

Languages Spoken

English Spoken

Chinese [Mandarin]

Spanish Spoken

Finnish Spoken

Hebrew Spoken

Hungarian Spoken

Indonesian Spoken

Norwegian Spoken

Internet Access in public areas

Free Wifi

Internet

Wired Internet

Wi-Fi in public areas

Miscellaneous

Tours

Yoga room

Adults Only

Elevator

Facilities for Disabled Guests

Designated Smoking Area

Family Rooms

Check-in [24-hour]

Non-smoking Rooms

Security [24-hour]

Car park [free of charge]

Car park [nearby]

Car park [on-site]