Ramada Xian Bell Tower

It's a bit strange that the picture on this review showed Ramada but the address is correct for our hotel Four Points by Sheraton @ Xi'an Bell Tower. Perhaps Marriott had bought it over and refurbished it. In any case, the hotel is nicely furnished and well maintained. Location is great right next to the Muslim Quarter and Bell Tower.

I have no regrets booking this hotel, we had a wonderful 4 days and would definitely return one day when the opportunity arises. Two words to sum up our stay - 热情好客 (warm hospitality). A shout out to Pang Wen Ping and Momo Meng. We arrived around midday after travelling overnight, Momo was so kind, she gave us a room (thankfully there were available rooms too!). Whilst Momo Meng was checking us in, Pang Wen Ping brought us all welcome tea. Thank you to both ladies - so kind, warm & welcoming. Pang Wen Ping, being part of the concierge team organised our tour to the Terracotta Warriors. It wasn’t like she sold us the tickets and forgot about us. She made sure we were out in front of the hotel at the correct time, on the right tour bus. Then followed up the next day to make sure we were comfortable and had a good time. The hotel is conveniently situated. Walking distance to the Muslim Quarter, Bell Tower, Drum Tower, Huimin Street and its surroundings. Lots of restaurants, street food options and shopping available nearby. You can’t go wrong choosing this hotel. There are lots of opportunities to dress up in hanfu as you walk towards the Bell Tower. There’s free laundry facilities available at the end of the hotel lobby. Detergent is supplied. It can be a lengthy wait in the evening. There are two driers and washing machines. The room and bathroom is very clean. The bed is super comfortable. However, firmer pillows would be appreciated. Pillows were too soft, almost no neck support. The breakfast offerings from Chinese to Western is absolutely delicious. There's a wide variety of foods. You can ask for noodles and wontons to be cooked on the spot. In summary, the best way to describe our stay - 热情好客

The free laundry was much appreciated. Good location (near to Bell Tower, Muslim Quarters, and transit options) with helpful concierge, who helped arrange airport transportation and a day trip to see the Terracotta Warriors. Kudos to Meng Zhuli who was polite and courteous.