Kempinski The One Suites Hotel Shanghai Downtown

Location is very good. The hotel has a really good location. The rooms are large and spacious. The staff is nice and helpful. My problem is the cleanliness of the rooms. Hygiene is really bad. Our first room was not cleaned properly. We got a new room but this room was not very clean either. Dirty walls and cracks. The hotel needs renovation. The cabinets in the kitchen and toilet are old and falling apart. The shower doesn't work well. In general, the rooms need a proper renovation. Old and worn rooms.

Chose this hotel after reading that it was "last renovated in 2026" but as of April this is not the case and rooms are very unfortunately showing their age. Our suites had very dated decor along with cracked and chipped surfaces/corners/walls/paneling, and appliances that are over a decade old. In one of our rooms, a cabinet door fell off its hinges and a reading light dislodged from the wall. There's a lot of inaccessible storage space too high up to use and sliding door / nightstand / wall / electric panels that all block each other. Definitely feel misled by hotel photos. The hotel also goes VERY strong on artificial fragrance and everything I had with me smelled like the hotel within a day of checking in. Breakfast was decent although service could be pitifully slow at times. The location of the hotel is very good and within walking distance to many places, and the front desk staff was very helpful.

Travelling with my wife and 2 teenage daughters, this was our first ever trip to Shanghai. There is an abundance of hotel options however we sought one out close to Nanjing Road / The Bund that was also large enough to accommodate all 4 of us in an apartment style configuration. Not a lot of properties checks all the boxes so we opted for the One Suites. Without a doubt, location is the primary appeal for this hotel. It is a 5 minute walk from the LV cruise ship, Wujiang Road Market, HKRI Taikoo Hui Mall, and Starbucks Roastery. It is also a 15 minute walk away from the starting point of Nanjing Road. Subway stations are close by and we found several very good local eateries in the neighbourhood. There are many Starbucks close by and a 7-Eleven next door. It is clearly a popular hotel as the lobby had a constant buzz throughout the day. The staff are also clearly trying their best to deliver a high end experience for guests. Everyone we came across was polite and accommodating. Anytime we asked for something, it was delivered to the room quickly. The front desk team for the most part speaks good English. We did not go with the breakfast option and we did not use any of the other hotel amenities during our stay. The staff are not the issue as they are doing their best with what they have to work with. The main critique about this property is that it is badly in need of renovations and a refresh. This could be the reason why the previous large hotel franchise recently dropped this property from their portfolio. The pictures on the website are very misleading and may have been taken many years ago or staged very selectively. The hotel has a good foundation and I am sure at one point in its life cycle it was a very high end product. It's clear however that there has been little invested to maintain over the years. We opted for a One Plus One Family Suite that had 2 bedrooms with 1 King Bed in each room. Each room had its own shower. There is a small kitchenette with a medium sized fridge and a small electric stovetop. The washer/dryer was a life saver although these small dual function units often struggle with fully drying loads so we asked for a hanging rack. The room was spacious with ample storage. For the price, we expected more however from the quality of the room itself. There were cracked tiles all throughout, baseboards missing, and flooring planks that had shifted leaving gaping holes. Cabinets did not close properly, dented furniture, and the kitchen was lacking many standard amenities (i.e. no plates, no cups, no glasses). We were always short a set of towels for a family of 4. The bathroom had mold in many areas and oddly enough had a full window that opened up to the bedroom for a full view unless you figured out how to lower the blinds to provide some privacy. If the state of the room is not of great importance then this hotel will certainly be more than adequate. Personally, I don't feel the cost is justified with the current state of the hotel and I would question the star rating as I would suggest it is more of a 3-star. There were renovations being conducted during our stay so its encouraging to see some remediation is under way. Overall, the stay was good but simply does not live up to the cost.