Jinjiang Tower

The hotel is absolutely not a 4-star, rather a bad 3-star! Dirty carpet everywhere, terrible bathrooms, completely nonexistent service! Not recommended!

This five-star hotel exceeded every single one of my expectations. Check-in and check-out processes were smooth and efficient. The guest room featured elegant decoration, perfect lighting and impeccable hygiene. The on-site restaurant served delicious food with rich options, while the leisure facilities including gym and lounge were well maintained. Every member of the service team was polite and thoughtful, always ready to solve problems promptly. It was a fantastic accommodation experience, and I sincerely recommend it to all travelers.

Nice hotel, huge open foyer, rooms are comfortable. We had an issue a couple of times with the toilet blocking but it was sorted pretty quickly. Breakfast was very good, plenty of selection. The chef was a bit temperamental, got upset when I took some lettuce which was amongst a selection of other salad thing which was expected as it seems was for display only… started calling to one of the staff to come over in quite a rude manner. Actually the let down for this hotel was the staff. The concierge was as unfriendly as you get. Barely saw a smile on any staffs face. I went to ask for milk satchets or a small amount of milk for tea in our room ( no milk/ coffee mate supplied) .Concierge pointed at reception who told me to ring housekeeping. I told them that they didn’t understand which is why I went to them. They sent me to the cafe who wanted to charge me for enough milk for two cups of tea/coffee.! They then sent me to the dining area which had closed. Someone was walking through there and kindly gave me a small jug of milk. The next issue was the next night I asked the cafe where we could get a light meal, they said they didn’t do light meals. I then asked reception if they had a room service menus, there was nothing in the room. They told me to ring room service and order but I couldn’t do that without seeing the menu so they had someone bring one up. When we went to order around 6.30pm, they were busy and not picking up so we decided to just go down to the restaurant and see what they had. Amazingly they had the light meal we wanted and were told they didn’t do, and what we couldn’t get through room service and paid a lot less. Despite how nice the hotel was, it was all too hard. If you ask for a packaged breakfast to take away because of an early departure, will consist of two hard boiled eggs, a banana, small bun and croissant and a bottle of water. The handles in the box will break before you get out the food. One last foot note…. Handwritten note put on the reception desk said… if staff are asleep, please wake them. Just what you would expect from a top hotel!