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Reviews from Guests

4.0/5

tripadvisor

4,401

Reviews

from real guests

Navigator10953504160

4

/

5

Splendid view of the bund, but this view comes at a price that may be a bit too much in line with the hotel: High 😁 Good night. Top-notch staff. But this is the second time I have stayed here, and the second time the room smells of cold smoke.

870yingyingh

5

/

5

I had a very pleasant stay at the Grand Hyatt Shanghai. As a Hyatt Globalist member, I received a room upgrade upon arrival, which was greatly appreciated. Check-in was smooth, efficient, and completed quickly. Breakfast offered a wide variety of choices, with plenty of options to suit different tastes. I also enjoyed the Club Lounge, which provided a comfortable atmosphere and a good selection of food and beverages throughout the day. A special mention goes to the reception team on the first floor, who were extremely helpful in assisting me with shipping some of my belongings. Their professionalism and willingness to help made the experience even better. Overall, the service was excellent, and I would happily stay at the Grand Hyatt Shanghai again.

karlz329

5

/

5

From the moment I arrived at the Grand Hyatt Shanghai, the team made it clear why this property remains one of my favorites. As a Globalist, I was warmly recognized at check‑in and immediately upgraded to a beautiful room with stunning skyline views — a gesture that set the tone for the entire stay. What truly stood out was the crew’s genuine friendliness. Every interaction felt sincere, from the front desk to the lounge staff to housekeeping. They consistently went above and beyond, anticipating needs before I even voiced them. It’s rare to find a hotel where the service feels both polished and personal, but the Grand Hyatt Shanghai delivers exactly that. The room itself was spacious, comfortable, and impeccably maintained. The amenities were top‑tier, and the views from the upper floors are simply unforgettable. Whether you’re here for business or leisure, the atmosphere strikes the perfect balance between luxury and warmth.

Facilities Details

Breakfast service

Check-in [24-hour]

Airport Shuttle (free)

Air Conditioning

Free Wifi

Internet

Family/child friendly

Family Rooms

Hot Tub

Hot Spring Bath

Spa

Sauna

Fitness Center

Bar

Meeting/Banquet Facilities

Designated Smoking Area

English Spoken

Chinese [Cantonese]

Chinese [Mandarin]

Elevator

Parking spaces for cars self-parking facility

Computer station

Ironing Service

Khmer Spoken

Daily Housekeeping

Swimming pool

Fax/Photocopying

Ticket Service

Tours

Yoga room

Anti-viral cleaning products

Breakfast in the Room

Portuguese Spoken

Cashless payment service

First aid kit

Free face masks

Hand sanitizer

Hot water linen and laundry washing

Korean Spoken

Physical distancing of at least 1 meter

Professional-grade sanitizing services

Room sanitization opt-out available

Rooms sanitized between stays

Safe dining setup

Sanitized kitchen and tableware items

Shared stationery removed

Staff trained in safety protocol

Temperature check for guests and staff

Alternative meal arrangement

Dutch Spoken

Grocery Deliveries

Shoeshine

Restaurant

Room Service

Snack Bar

Vending machine

Air conditioning in public area

Cash withdrawal

Special Diet Meals (upon request)

Currency Exchange

Hebrew Spoken

Dry Cleaning

Facilities for Disabled Guests

Croatian Spoken

Heating in public area

Invoice provided

Laundry

Lockers

Shared Lounge/TV Area

Smoke-free property

Hungarian Spoken

Babysitting/Child Services

Latvian Spoken

Kids safety features

Allergy-free rooms

Game Room

Library

Hair/Beauty Salon

Souvenir/Gift Shop

Nightclub/DJ

24-Hour Front Desk

Non-smoking Rooms

Indonesian Spoken

Security [24-hour]

Icelandic Spoken

Soundproof Rooms

Car park [free of charge]

Norwegian Spoken

Karaoke

Valet Parking

Nearby Location

Shanghai World Financial Center Observatory

Shanghai World Financial Center Observatory

206 m

Shanghai Tower

Shanghai Tower

222 m

Shanghai IFC Mall

Shanghai IFC Mall

402 m

Lujiazui Golf Club

Lujiazui Golf Club

482 m

Aurora Museum

Aurora Museum

622 m

Super Brand Mall

Super Brand Mall

646 m

Shanghai East International Medical Center

Shanghai East International Medical Center

662 m

Shanghai Ocean Aquarium

Shanghai Ocean Aquarium

691 m

Shinmay Union Square

Shinmay Union Square

1.16 km

Shanghai History Museum

Shanghai History Museum

1.27 km

Shanghai Port International Cruise Terminal

Shanghai Port International Cruise Terminal

1.44 km

Thai Trade Center, Commercial Section, Royal Thai Consulate-General in Shanghai

Thai Trade Center, Commercial Section, Royal Thai Consulate-General in Shanghai

1.46 km

Shanghai Open University (Huangpu Campus)

Shanghai Open University (Huangpu Campus)

1.48 km

St. Joseph's Church, Yangjingbang (East Gate)

St. Joseph's Church, Yangjingbang (East Gate)

1.53 km

St. Joseph's Church (East Gate)

St. Joseph's Church (East Gate)

1.53 km

10 Available Room Types

Grand Suite, 1 King Bed, City View
Grand Suite, 1 King Bed, City View
Grand Suite, 1 King Bed, City View
Grand Suite, 1 King Bed, City View
Grand Suite, 1 King Bed, City View
Grand Suite, 1 King Bed, City View
Grand Suite, 1 King Bed, City View
Grand Suite, 1 King Bed, City View

Grand Suite, 1 King Bed, City View

TV

TV

Carpeted

Carpeted

Dining Table

Dining Table

Smoking allowed

Smoking allowed

Sleep comfort items

Sleep comfort items

Iron

Iron

Soundproof

Soundproof

Laptop workspace

Laptop workspace

Air Conditioning

Air Conditioning

Blackout curtains

Blackout curtains

Bathtub or Shower

Bathtub or Shower

Minibar

Minibar

Wardrobe/Closet

Wardrobe/Closet

Tea/Coffee Maker

Tea/Coffee Maker

Daily housekeeping

Daily housekeeping

Free Wifi

Free Wifi

Telephone

Telephone

Desk

Desk

Internet [LAN]

Internet [LAN]

Towels

Towels

Interconnecting Room(s) Available

Interconnecting Room(s) Available

Toiletries

Toiletries

Slippers

Slippers

Private bathroom

Private bathroom

Bathrobes

Bathrobes

Hair dryer

Hair dryer

Extra Long Beds (> 6.5 ft)

Extra Long Beds (> 6.5 ft)

Clothes Rack

Clothes Rack

Bathtub

Bathtub

Fireplace

Fireplace

Room service [24-hour]

Room service [24-hour]

Wifi (Surcharge)

Wifi (Surcharge)

Free bottled water

Free bottled water

Daily newspaper

Daily newspaper

Suite (Diplomat)
Suite (Diplomat)
Suite (Diplomat)
Suite (Diplomat)
Suite (Diplomat)
Suite (Diplomat)
Suite (Diplomat)

Suite (Diplomat)

TV

TV

Carpeted

Carpeted

Dining Table

Dining Table

Smoking allowed

Smoking allowed

Sleep comfort items

Sleep comfort items

Iron

Iron

Soundproof

Soundproof

Laptop workspace

Laptop workspace

Air Conditioning

Air Conditioning

Blackout curtains

Blackout curtains

Bathtub or Shower

Bathtub or Shower

Minibar

Minibar

Wardrobe/Closet

Wardrobe/Closet

Tea/Coffee Maker

Tea/Coffee Maker

Daily housekeeping

Daily housekeeping

Free Wifi

Free Wifi

Hypoallergenic

Hypoallergenic

Telephone

Telephone

Desk

Desk

Internet [LAN]

Internet [LAN]

Towels

Towels

Interconnecting Room(s) Available

Interconnecting Room(s) Available

Toiletries

Toiletries

Slippers

Slippers

Private bathroom

Private bathroom

Bathrobes

Bathrobes

Hair dryer

Hair dryer

Extra Long Beds (> 6.5 ft)

Extra Long Beds (> 6.5 ft)

Clothes Rack

Clothes Rack

Bathtub

Bathtub

Fireplace

Fireplace

Sitting Area

Sitting Area

Room service [24-hour]

Room service [24-hour]

Wifi (Surcharge)

Wifi (Surcharge)

Free bottled water

Free bottled water

Daily newspaper

Daily newspaper

Grand Suite, 1 King Bed
Grand Suite, 1 King Bed
Grand Suite, 1 King Bed
Grand Suite, 1 King Bed
Grand Suite, 1 King Bed
Grand Suite, 1 King Bed

Grand Suite, 1 King Bed

TV

TV

Carpeted

Carpeted

Dining Table

Dining Table

Smoking allowed

Smoking allowed

Sleep comfort items

Sleep comfort items

Iron

Iron

Soundproof

Soundproof

Laptop workspace

Laptop workspace

Air Conditioning

Air Conditioning

Blackout curtains

Blackout curtains

Bathtub or Shower

Bathtub or Shower

Minibar

Minibar

Wardrobe/Closet

Wardrobe/Closet

Tea/Coffee Maker

Tea/Coffee Maker

Daily housekeeping

Daily housekeeping

Free Wifi

Free Wifi

Telephone

Telephone

Desk

Desk

Internet [LAN]

Internet [LAN]

Towels

Towels

Interconnecting Room(s) Available

Interconnecting Room(s) Available

Toiletries

Toiletries

Slippers

Slippers

Private bathroom

Private bathroom

Bathrobes

Bathrobes

Entire unit wheelchair accessible

Entire unit wheelchair accessible

Hair dryer

Hair dryer

Extra Long Beds (> 6.5 ft)

Extra Long Beds (> 6.5 ft)

Clothes Rack

Clothes Rack

Bathtub

Bathtub

Fireplace

Fireplace

Sitting Area

Sitting Area

Room service [24-hour]

Room service [24-hour]

Wifi (Surcharge)

Wifi (Surcharge)

Free bottled water

Free bottled water

Daily newspaper

Daily newspaper

Club Room, 2 Twin Beds
Club Room, 2 Twin Beds
Club Room, 2 Twin Beds
Club Room, 2 Twin Beds
Club Room, 2 Twin Beds
Club Room, 2 Twin Beds

Club Room, 2 Twin Beds

Non-smoking

Non-smoking

TV

TV

Carpeted

Carpeted

Dining Table

Dining Table

Sleep comfort items

Sleep comfort items

Iron

Iron

Soundproof

Soundproof

Laptop workspace

Laptop workspace

Air Conditioning

Air Conditioning

Blackout curtains

Blackout curtains

Bathtub or Shower

Bathtub or Shower

Minibar

Minibar

Wardrobe/Closet

Wardrobe/Closet

Tea/Coffee Maker

Tea/Coffee Maker

Daily housekeeping

Daily housekeeping

Free Wifi

Free Wifi

Telephone

Telephone

Desk

Desk

Internet [LAN]

Internet [LAN]

Towels

Towels

Interconnecting Room(s) Available

Interconnecting Room(s) Available

Toiletries

Toiletries

Slippers

Slippers

Private bathroom

Private bathroom

Bathrobes

Bathrobes

Entire unit wheelchair accessible

Entire unit wheelchair accessible

Hair dryer

Hair dryer

Extra Long Beds (> 6.5 ft)

Extra Long Beds (> 6.5 ft)

Clothes Rack

Clothes Rack

Bathtub

Bathtub

Fireplace

Fireplace

Room service [24-hour]

Room service [24-hour]

Wifi (Surcharge)

Wifi (Surcharge)

Free bottled water

Free bottled water

Daily newspaper

Daily newspaper

Room, 2 Twin Beds
Room, 2 Twin Beds
Room, 2 Twin Beds
Room, 2 Twin Beds
Room, 2 Twin Beds
Room, 2 Twin Beds

Room, 2 Twin Beds

Non-smoking

Non-smoking

TV

TV

Carpeted

Carpeted

Dining Table

Dining Table

Sleep comfort items

Sleep comfort items

Iron

Iron

Soundproof

Soundproof

Laptop workspace

Laptop workspace

Air Conditioning

Air Conditioning

Blackout curtains

Blackout curtains

Bathtub or Shower

Bathtub or Shower

Minibar

Minibar

Wardrobe/Closet

Wardrobe/Closet

Tea/Coffee Maker

Tea/Coffee Maker

Daily housekeeping

Daily housekeeping

Free Wifi

Free Wifi

Telephone

Telephone

Desk

Desk

Internet [LAN]

Internet [LAN]

Towels

Towels

Interconnecting Room(s) Available

Interconnecting Room(s) Available

Toiletries

Toiletries

Slippers

Slippers

Private bathroom

Private bathroom

Bathrobes

Bathrobes

Entire unit wheelchair accessible

Entire unit wheelchair accessible

Hair dryer

Hair dryer

Extra Long Beds (> 6.5 ft)

Extra Long Beds (> 6.5 ft)

Clothes Rack

Clothes Rack

Bathtub

Bathtub

Fireplace

Fireplace

Room service [24-hour]

Room service [24-hour]

Wifi (Surcharge)

Wifi (Surcharge)

Free bottled water

Free bottled water

Daily newspaper

Daily newspaper

Hotel Details

generate-AIAI Summary

Grand Hyatt Shanghai Property Details

Grand Hyatt Shanghai is a luxurious 5-star hotel located within the iconic Jin Mao Tower in Pudong, Shanghai, China. This sophisticated property offers guests a memorable stay with its elegant atmosphere and exceptional service, providing an ideal base for exploring the vibrant city of Shanghai.


Services & Amenities

Guests at Grand Hyatt Shanghai can enjoy a wide array of facilities and services, including Free Wi-Fi, English-speaking staff, Chinese (Cantonese)-speaking staff, Chinese (Mandarin)-speaking staff, an elevator, self-parking, internet access, a computer corner, a fitness center, ironing service, a hot tub, Khmer-speaking staff, a sauna, a spa, daily housekeeping, a swimming pool, fax/photocopying service, ticket service, tour service, a yoga room, virus-killing disinfectants, and food service.


About the Property Brand

Grand Hyatt Shanghai is part of the prestigious Grand Hyatt brand, a collection of luxury hotels and resorts operated by Hyatt Hotels Corporation. Known for their grand scale and iconic presence in major global gateway cities, Grand Hyatt properties offer sophisticated design, innovative culinary experiences, and exceptional service to discerning travelers worldwide.


Location and Transportation

Grand Hyatt Shanghai is prominently situated in the Jin Mao Tower at No. 88 Century Avenue in Pudong, Shanghai, China. This central location in Pudong places guests amidst one of Shanghai's most dynamic districts, known for its skyscrapers and business hubs. The hotel is easily accessible via major roads and is well-connected to Shanghai's public transportation network, offering convenient access to various city attractions.


Facilities Details

Pool and Spa

Fitness Center

Hot Tub

Sauna

Spa

Hot Spring Bath

Parking and Transportation

Airport Shuttle (free)

Valet Parking

Food & Drink

Breakfast in the Room

Alternative meal arrangement

Bar

Grocery Deliveries

Restaurant

Room Service

Snack Bar

Vending machine

Special Diet Meals (upon request)

Breakfast service

Front Desk Services

Ticket Service

Currency Exchange

Lockers

24-Hour Front Desk

Entertainment and Family Services

Air conditioning in public area

Cash withdrawal

Heating in public area

Invoice provided

Smoke-free property

Babysitting/Child Services

Family/child friendly

Kids safety features

Nightclub/DJ

Karaoke

Business Facilities

Fax/Photocopying

Meeting/Banquet Facilities

Shops

Hair/Beauty Salon

Souvenir/Gift Shop

Common Areas

Shared Lounge/TV Area

Game Room

Library

Cleaning Services

Ironing Service

Daily Housekeeping

Anti-viral cleaning products

Cashless payment service

First aid kit

Free face masks

Hand sanitizer

Hot water linen and laundry washing

Physical distancing of at least 1 meter

Professional-grade sanitizing services

Room sanitization opt-out available

Rooms sanitized between stays

Safe dining setup

Sanitized kitchen and tableware items

Shared stationery removed

Staff trained in safety protocol

Temperature check for guests and staff

Shoeshine

Dry Cleaning

Laundry

Languages Spoken

English Spoken

Chinese [Cantonese]

Chinese [Mandarin]

Khmer Spoken

Portuguese Spoken

Korean Spoken

Dutch Spoken

Hebrew Spoken

Croatian Spoken

Hungarian Spoken

Latvian Spoken

Indonesian Spoken

Icelandic Spoken

Norwegian Spoken

Internet Access in public areas

Free Wifi

Internet

Miscellaneous

Elevator

Parking spaces for cars self-parking facility

Computer station

Swimming pool

Tours

Yoga room

Facilities for Disabled Guests

Designated Smoking Area

Air Conditioning

Family Rooms

Allergy-free rooms

Check-in [24-hour]

Non-smoking Rooms

Security [24-hour]

Soundproof Rooms

Car park [free of charge]

Frequently Asked Questions About Grand Hyatt Shanghai

generate-AIAI Summary

1. Is Wi-Fi available at Grand Hyatt Shanghai?

Yes, Free Wi-Fi is available throughout Grand Hyatt Shanghai.

2. Does Grand Hyatt Shanghai provide parking facilities?

Yes, Grand Hyatt Shanghai offers self-parking for guests.

3. What wellness facilities are available at Grand Hyatt Shanghai?

Guests can enjoy a fitness center, yoga room, sauna, hot tub, and a full-service spa at Grand Hyatt Shanghai.

4. Is there a swimming pool at Grand Hyatt Shanghai?

Yes, Grand Hyatt Shanghai features a swimming pool for guest use.

5. What languages do the staff at Grand Hyatt Shanghai speak?

The staff at Grand Hyatt Shanghai are proficient in English, Chinese (Cantonese), Chinese (Mandarin), and Khmer.

6. Does Grand Hyatt Shanghai offer tour or ticket services?

Yes, guests can utilize the ticket service and tour service provided by Grand Hyatt Shanghai.

7. Is daily cleaning service provided at Grand Hyatt Shanghai?

Yes, daily housekeeping is provided at Grand Hyatt Shanghai.

8. Can guests get food at Grand Hyatt Shanghai?

Yes, food service is available for guests at Grand Hyatt Shanghai.