Regent Shanghai Pudong

**An exceptional stay at the Regent Pudong – luxury, thoughtful service and unforgettable hospitality** We stayed at the Regent Pudong at the start of our Shanghai trip and it was the perfect welcome after a long journey. From the moment we arrived, the service was exceptional. After a long-haul flight, the team kindly arranged an early check-in for us, which was hugely appreciated and made such a difference after travelling. We stayed in a beautiful suite which was spacious, elegant and extremely comfortable. The hotel has a wonderful sense of calm and luxury, while still feeling welcoming and relaxed for a family stay. The breakfast was truly amazing, with an excellent choice of high-quality food and fantastic service. It was one of the highlights of our mornings and easily one of the best hotel breakfasts we have experienced. The Regent Club lounge was another standout feature. The team were wonderful — attentive, friendly and always ready to help. The breakfast, afternoon tea and evening drinks created a lovely space to relax after busy days exploring Shanghai. What really impressed us was the attention to small personal touches. During our stay we went out during a sudden rain storm and the team were immediately on hand to provide umbrellas, a simple gesture but one that showed the genuine care and thoughtfulness of the staff. The facilities were also excellent. The pool is stunning, with amazing views over Shanghai, and the gym is a full-service facility rather than just a basic hotel workout room. The included minibar was another fantastic touch, with a great selection including two full bottles of wine provided for guests to enjoy. The hotel’s location was very convenient for exploring Shanghai, and returning to the comfort of the Regent after busy sightseeing days was always a pleasure. Overall, this was one of those hotels where the service really makes the difference. The beautiful rooms, incredible breakfast, outstanding facilities and genuinely thoughtful staff made our stay memorable. We would not hesitate to return to the Regent Pudong and would highly recommend it to anyone visiting Shanghai.

Breakfast is a complete disaster. There are almost no food options, and I can’t adjust the air conditioning temperature. I can’t even lock the door. The pool needs a lot more cleaning. The only positive is the friendly and helpful service. However, I wouldn’t recommend this place.

I stayed 3 nights at the Regent Shanghai Pudong and had a truly excellent experience from start to finish. The hotel is located in a great area of Pudong with convenient access to the metro, restaurants, shopping malls and the famous Shanghai skyline. The property itself feels very modern, elegant and luxurious without being overly formal. I especially enjoyed the excellent facilities of the hotel. The pool area is beautiful and very relaxing after a long day exploring Shanghai. The restaurants offered very good quality food and service, and the Club Lounge was one of the highlights of my stay. The atmosphere was calm and upscale, with a very good selection of drinks and food during the evening service. A very special thank you goes to Allen from the Club/Loyalty team. He took exceptional care of me throughout my stay and made me feel genuinely welcome as a guest. It is rare to meet such a professional, kind and attentive employee. Allen was always incredibly friendly, helpful and proactive. His outstanding service truly made my stay memorable and deserves special recognition. Overall, I can highly recommend the Regent Shanghai Pudong and I would definitely stay here again on my next visit to Shanghai.