Rayfont Downtown

If I could give less that one star, I would! We made a reservation for three guests on Hotels.com, where this hotel was announced as a “4 stars hotel”. Arrived at the property and after a long wait where no drinks and no place for my parents to sit was available, we finally got the room. It was filthy! It was being announced as a 3 person room, but only one bed was there, and they didn’t even bother to put a mattress on the hard-as-rock dirty sofa from the living room. If more evidence was needed that this was a room for 2 people, there were only two towels available (do they even bother to prepare the rooms??). We went to ask if they could help us change to a room where actually 3 people could stay, and they said it wasn’t their problem and that I should contact the website I made the reservation (!!!!). Since we noticed they wouldn’t be helpful at all and probably any room we got there would be filthy as well, we ended up cancelling and paying a cancellation fee. After that, the reception patched us up with a call to see what to do with our 200$ deposit fee. They wanted to block the amount for 30 days and only then give it back!! We ended up making a very weird deal to pay 5RMB with the credit card, after which they could release the deposit, giving us a 5RMB coin. Super stressful experience and definitely not the type of customer service I would expect from a 4 star hotel.

Hi all, I chose this hotel thinking its a nice deal for their "deluxe double room" who knew deluxe room is a tiny room that can barely fit a double bed? Yes theres a small sizable balcony, but its so dirty what am i gonna do with it? It tells u its 4 stars but it feels lile a 2 star. The pool and gym are outside thw building, good luck having anyone show you where they are. It took me 3 tries back amd forth to find out where the gym is. Once i got there, outdated equipments with duct taped keeing thinga form falling apart. I left then ask for refund after i left. Not staying there 1 more second.

Well i must say that it was my agents fault who blindly suggested me this property which was not worth a penny. There are too many instances that need mention: 1. The property is a run down property. The locational advantage is where its minting money from 2. Our room ac broke down the very first day and it was 10 pm when we checked in the manager told that he cant do anything as we dnt work this late. Wow!! 3. The room is not equipped with a basic soap. How!! 4. The extra bed was broken. My family member had to cuddle and sleep in the lower half of the bed as they refused to change until next day 5. The breakfast time told to us was 630 am to 10 am and its written in the hall but when i asked the reception at 930 to find where the bfast is being served he flatly told me we closed it down at 930 so we will not be able to serve you anything 6. The bfast next day was only pork and beef and we had to just take a bread and go out to a restaurant to find something pallatable 7. The room did not have basic coffee powder sugar sachets stirrer nothing. What is it all about then? Just two days of stay and so much to experience. Well my agent just like this hotel was also unprofessional to have suggested the property Too hauty staff and though they know english they refuse to speak NOT RECOMMENDED for your own good