Celebrity Ruicheng

There are plenty of restaurants within walking distant to the hotel, the only positive thing. Staff became friendlier and “helpful” after nightmare room situation, but could care less prior to it. Our original room didn’t have working outlets by the beds to charge our electronics and staff didn’t know how to use the charging cables that are provided in each room. They said they had extra cables for us but never alerted us when they didn’t have any left on our floor (not sure why they couldn’t get it from other floors). They also saw us waiting in line, not being from China, we’re accustomed to wait/provide enough space, where as local Chinese would just cut in as soon as one of the front desk staff is done helping someone. They never said anything to them about waiting in line. Then our room had clearly mold on the shower floor, the bath tube had a crack and hair all over the drain, and stains all over the closet walls. Staff unhappily agreed to move us. Gave us another room, which turned out to be occupied by another couple already. There were lots of disagreements so the the staff on what to do next. I finally asked and offered to pay for an upgrade myself (we were with a group and staying for 4 nights, otherwise I’d move to a new hotel). We were finally given the upgraded room, but the tube wasn’t working and there was no hot water in the bathroom sink section. Mini fridge did not work. No fan in the bathroom. No one in our group was happy with their rooms. Will not be staying here again and cannot recommend to anyone who cares about cleanliness.

I have stayed here twice. I believe this is my second review. I am sitting in my room now writing this review and I must say I am happier this time than I was the first time. The rooms are wonderful and they even let me check in early without paying a fee. I loved it as I was tired from traveling and not sleeping much. I took a nice warm shower and hit the soft comfortable bed which was like floating on a cloud almost. I will stay here again when I return to Chengdu. I am looking forward to breakfast in the morning.

We stayed here at the start or our trip to this region after arriving from Guangzhou. The room is a nice size, the bathroom was very large even by N American standards with a large shower. The water was nice and hot for the shower. The usual Asian hotel room amenities were provided - toothbrushes, body lotion, slippers as well as water. There was fruit in the room as well. The breakfast is of course Asian and more regional but there was ample food options including fruit and yogurt.