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Reviews from Guests

5.0/5

tripadvisor

2,000

Reviews

from real guests

funnyvideoc

1

/

5

As a loyal customer of IHG. I took a personal trip to Chengdu with my kid and booked 3 nights for a twin bed. Due to some conference Crowne Plaza Chengdu West called me that due to some reason they said upgrade me to a suite at club floor. Upon check in I told them I wanted a twin bed as the suite only one king size bed. So they said can setup small bed. On day 1 went to the club lounge without any trouble. And also the 2nd day morning for breakfast. Only on 2nd day evening when I tried to enter the club lounge I was asked to pay for the service. I showed to the staff Ms Ding on my reservation that I should entitled club floor access. But Crowne Plaza West insist my upgrade to club floor not subject to club lounge. To me what the hotel put in writing also can denied responsibility. I will say I have no trust in this hotel. I hope IHG can put the management of Chengdu West in order.

alibabaf2021

5

/

5

big hotel, not many English speaking staff which is typical for this area. Great location for travel though. The hotel is business orientated, it is huge, it is very clean and is in a good location around a 5-10 minute walk to various shops, restaurants and a metro station.

T7796TKmarkw

4

/

5

I work for one of the nearby semiconductor manufacturing companies. We have found that you can stay in the Chengdu City Center and have a lot of things to do on the weekend, but have a long drive in the Chengdu traffic every morning and evening (45 min to an hour each way) to get to work. Though not a lot to see around Chengdu West, the food is great, the trip to work is short, and the City Center is only 100 RMB away (~$13 by Taxi). AND the hotel is great!!!. The buffet breakfast, lunch, and dinner are great, have a wide variety, and are affordable. Should you choose to go out for dinner, the choices are many, varied, and low priced. There are several malls in the area that have well respected restaurants and I recommend a good Hot Pot house. All of the service people in the hotel were great and helped us find several restaurants and places to visit. They called Taxi's for us and told them where to take us and assisted with using the meter or not. The only thing that kept the score from being a 5 was the pool was being repaired and out of service the entire time we were there. It did not appear to have any workmen attending it the entire time we were there either. So not sure how ong it will be this way.

Facilities Details

Breakfast service

Buffet-Style Restaurant

Check-in [24-hour]

Airport Shuttle (free)

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Spa

Fitness Center

Bar

Meeting/Banquet Facilities

Heating

All Spaces Non-Smoking (public and private)

Designated Smoking Area

English Spoken

Chinese [Mandarin]

Japanese Spoken

Children's books and toys

Wired Internet

Wi-Fi in public areas

Garden

Ironing Service

Massage

Daily Housekeeping

Swimming pool

Fax/Photocopying

Tours

Anti-viral cleaning products

Body thermometer

Breakfast in the Room

Portuguese Spoken

Cashless payment service

Daily disinfection in all rooms

Daily disinfection in common areas

Face coverings on staff

First aid kit

Free face masks

Guest rooms seal after sanitization

Hand sanitizer

Hot water linen and laundry washing

Spanish Spoken

Korean Spoken

Physical distancing of at least 1 meter

Protective screens in common areas

Room sanitization opt-out available

Rooms sanitized between stays

Safe dining setup

Sanitized kitchen and tableware items

Shared stationery removed

Staff trained in safety protocol

Sterilizing equipment

Temperature check for guests and staff

German Spoken

Hypoallergenic room available

Dutch Spoken

Grocery Deliveries

Poolside bar

Restaurant

Room service [24-hour]

Air conditioning in public area

Cash withdrawal

Special Diet Meals (upon request)

Currency Exchange

Hebrew Spoken

Dry Cleaning

Elevator

Facilities for Disabled Guests

Hindi Spoken

Heating in public area

Invoice provided

Laundry

Lockers

Shared Lounge/TV Area

Smoke-free property

Hungarian Spoken

Golf Course (within 2 miles)

Non-smoking Rooms

Game Room

Library

Hair/Beauty Salon

Souvenir/Gift Shop

Couples only

Nightclub/DJ

24-Hour Front Desk

Indonesian Spoken

Security [24-hour]

Icelandic Spoken

Car park [charges apply]

Car park [free of charge]

Car park [on-site]

Malay Spoken

Norwegian Spoken

Karaoke

Entertainment Staff

Bicycle Rental

Nearby Location

Ball Court (National Highway 213, 317)

Ball Court (National Highway 213, 317)

1.92 km

Yunlai Aquarium

Yunlai Aquarium

4.25 km

Xipu East Railway Station

Xipu East Railway Station

1.77 km

Jincheng College of Sichuan University

Jincheng College of Sichuan University

2.46 km

Huangtianba Railway Station

Huangtianba Railway Station

3.32 km

Chengfei Hospital

Chengfei Hospital

4.00 km

Chengdu Huangcheng Mosque

Chengdu Huangcheng Mosque

4.06 km

Happy Childhood Children's Paradise

Happy Childhood Children's Paradise

4.85 km

10 Available Room Types

2 Double Standard Balcony
2 Double Standard Balcony
2 Double Standard Balcony
2 Double Standard Balcony
2 Double Standard Balcony
2 Double Standard Balcony
2 Double Standard Balcony
2 Double Standard Balcony
2 Double Standard Balcony
2 Double Standard Balcony
2 Double Standard Balcony

2 Double Standard Balcony

room-size-icon

40 Square Meter

Non-smoking

Non-smoking

Carpeted

Carpeted

Sleep comfort items

Sleep comfort items

Electric Kettle

Electric Kettle

Satellite Channels

Satellite Channels

Soundproof

Soundproof

Laptop workspace

Laptop workspace

Blackout curtains

Blackout curtains

Minibar

Minibar

Wardrobe/Closet

Wardrobe/Closet

Tea/Coffee Maker

Tea/Coffee Maker

Daily housekeeping

Daily housekeeping

Free Wifi

Free Wifi

Telephone

Telephone

Desk

Desk

Bathtub

Bathtub

Internet [LAN]

Internet [LAN]

iPod dock

iPod dock

Balcony/Terrace

Balcony/Terrace

Towels

Towels

TV

TV

Slippers

Slippers

Private bathroom

Private bathroom

Bathrobes

Bathrobes

Entire unit wheelchair accessible

Entire unit wheelchair accessible

Hair dryer

Hair dryer

Air Conditioning

Air Conditioning

Iron

Iron

Extra Long Beds (> 6.5 ft)

Extra Long Beds (> 6.5 ft)

DVD/CD player

DVD/CD player

Clothes Rack

Clothes Rack

Room service [24-hour]

Room service [24-hour]

Free bottled water

Free bottled water

Standard Room
Standard Room
Standard Room
Standard Room
Standard Room
Standard Room
Standard Room
Standard Room
Standard Room
Standard Room

Standard Room

room-size-icon

40 Square Meter

Non-smoking

Non-smoking

Carpeted

Carpeted

Sleep comfort items

Sleep comfort items

Electric Kettle

Electric Kettle

Satellite Channels

Satellite Channels

Soundproof

Soundproof

Laptop workspace

Laptop workspace

Blackout curtains

Blackout curtains

Minibar

Minibar

Wardrobe/Closet

Wardrobe/Closet

Tea/Coffee Maker

Tea/Coffee Maker

Daily housekeeping

Daily housekeeping

Free Wifi

Free Wifi

Telephone

Telephone

Desk

Desk

Bathtub

Bathtub

Internet [LAN]

Internet [LAN]

iPod dock

iPod dock

Towels

Towels

TV

TV

Slippers

Slippers

Private bathroom

Private bathroom

Bathrobes

Bathrobes

Entire unit wheelchair accessible

Entire unit wheelchair accessible

Hair dryer

Hair dryer

Air Conditioning

Air Conditioning

Iron

Iron

Extra Long Beds (> 6.5 ft)

Extra Long Beds (> 6.5 ft)

DVD/CD player

DVD/CD player

Clothes Rack

Clothes Rack

Room service [24-hour]

Room service [24-hour]

Free bottled water

Free bottled water

Interconnecting Room(s) Available

Interconnecting Room(s) Available

1 King Standard
1 King Standard
1 King Standard
1 King Standard
1 King Standard
1 King Standard
1 King Standard
1 King Standard
1 King Standard
1 King Standard

1 King Standard

Non-smoking

Non-smoking

Carpeted

Carpeted

Sleep comfort items

Sleep comfort items

Electric Kettle

Electric Kettle

Satellite Channels

Satellite Channels

Soundproof

Soundproof

Laptop workspace

Laptop workspace

Blackout curtains

Blackout curtains

Minibar

Minibar

Wardrobe/Closet

Wardrobe/Closet

Tea/Coffee Maker

Tea/Coffee Maker

Daily housekeeping

Daily housekeeping

Free Wifi

Free Wifi

Telephone

Telephone

Desk

Desk

Bathtub

Bathtub

Internet [LAN]

Internet [LAN]

iPod dock

iPod dock

Towels

Towels

TV

TV

Slippers

Slippers

Private bathroom

Private bathroom

Bathrobes

Bathrobes

Entire unit wheelchair accessible

Entire unit wheelchair accessible

Hair dryer

Hair dryer

Air Conditioning

Air Conditioning

Iron

Iron

Extra Long Beds (> 6.5 ft)

Extra Long Beds (> 6.5 ft)

DVD/CD player

DVD/CD player

Clothes Rack

Clothes Rack

Room service [24-hour]

Room service [24-hour]

Free bottled water

Free bottled water

1 Bedroom Suite
1 Bedroom Suite
1 Bedroom Suite
1 Bedroom Suite
1 Bedroom Suite
1 Bedroom Suite
1 Bedroom Suite
1 Bedroom Suite
1 Bedroom Suite

1 Bedroom Suite

room-size-icon

80 Square Meter

Non-smoking

Non-smoking

Carpeted

Carpeted

Sleep comfort items

Sleep comfort items

Electric Kettle

Electric Kettle

Satellite Channels

Satellite Channels

Soundproof

Soundproof

Laptop workspace

Laptop workspace

Dining Area

Dining Area

Blackout curtains

Blackout curtains

Minibar

Minibar

Wardrobe/Closet

Wardrobe/Closet

Tea/Coffee Maker

Tea/Coffee Maker

Daily housekeeping

Daily housekeeping

Free Wifi

Free Wifi

Telephone

Telephone

Desk

Desk

Bathtub

Bathtub

Internet [LAN]

Internet [LAN]

iPod dock

iPod dock

Towels

Towels

TV

TV

Slippers

Slippers

Private bathroom

Private bathroom

Bathrobes

Bathrobes

Entire unit wheelchair accessible

Entire unit wheelchair accessible

Hair dryer

Hair dryer

Air Conditioning

Air Conditioning

Iron

Iron

Extra Long Beds (> 6.5 ft)

Extra Long Beds (> 6.5 ft)

DVD/CD player

DVD/CD player

Clothes Rack

Clothes Rack

Sitting Area

Sitting Area

Room service [24-hour]

Room service [24-hour]

Free bottled water

Free bottled water

1 Bedroom Suite Balcony
1 Bedroom Suite Balcony
1 Bedroom Suite Balcony
1 Bedroom Suite Balcony
1 Bedroom Suite Balcony
1 Bedroom Suite Balcony
1 Bedroom Suite Balcony
1 Bedroom Suite Balcony

1 Bedroom Suite Balcony

Non-smoking

Non-smoking

Carpeted

Carpeted

Sleep comfort items

Sleep comfort items

Electric Kettle

Electric Kettle

Satellite Channels

Satellite Channels

Soundproof

Soundproof

Laptop workspace

Laptop workspace

Dining Area

Dining Area

Blackout curtains

Blackout curtains

Minibar

Minibar

Wardrobe/Closet

Wardrobe/Closet

Tea/Coffee Maker

Tea/Coffee Maker

Daily housekeeping

Daily housekeeping

Free Wifi

Free Wifi

Telephone

Telephone

Desk

Desk

Bathtub

Bathtub

Internet [LAN]

Internet [LAN]

iPod dock

iPod dock

Balcony/Terrace

Balcony/Terrace

Towels

Towels

TV

TV

Slippers

Slippers

Private bathroom

Private bathroom

Bathrobes

Bathrobes

Entire unit wheelchair accessible

Entire unit wheelchair accessible

Hair dryer

Hair dryer

Air Conditioning

Air Conditioning

Iron

Iron

Extra Long Beds (> 6.5 ft)

Extra Long Beds (> 6.5 ft)

DVD/CD player

DVD/CD player

Clothes Rack

Clothes Rack

Sitting Area

Sitting Area

Room service [24-hour]

Room service [24-hour]

Free bottled water

Free bottled water

Hotel Details

generate-AIAI Summary

Hotel Overview

Crowne Plaza Chengdu West is a 4-star hotel in Chengdu, Sichuan, China. It offers a comfortable setting with a range of practical and leisure-focused facilities, including a spa, fitness room, swimming pool, and garden. The property also provides services such as daily housekeeping, ironing, massage, and tour assistance.


Facilities and Services

Crowne Plaza Chengdu West features Free Wi-Fi, wired Internet, public area Wi-Fi, a fitness room, garden, ironing service, massage service, spa, daily housekeeping, swimming pool, fax/photocopying service, tour service, virus-free cleaning products, and a thermometer. The property also offers English, Mandarin Chinese, and Japanese-speaking staff, plus books and toys for children and a kids' club.


About the Hotel Brand

Crowne Plaza is an international hotel brand within IHG Hotels & Resorts, known for business-friendly hotels and modern stays in major cities around the world.


Location and Transportation

Crowne Plaza Chengdu West is located on Xi Xin Road in Chengdu, Sichuan, China. The area is in Chengdu and is suited to guests looking for a city stay with access to local transport options in the wider Chengdu area. Travelers can reach the hotel via roads within Chengdu, with the city serving as the main transport hub.


Facilities Details

Pool and Spa

Fitness Center

Massage

Spa

Parking and Transportation

Airport Shuttle (free)

Bicycle Rental

Food & Drink

Breakfast in the Room

Bar

Buffet-Style Restaurant

Grocery Deliveries

Poolside bar

Restaurant

Room service [24-hour]

Special Diet Meals (upon request)

Breakfast service

Front Desk Services

Currency Exchange

Lockers

24-Hour Front Desk

Activities

Golf Course (within 2 miles)

Entertainment and Family Services

Children's books and toys

Kids club

Air conditioning in public area

Cash withdrawal

Heating in public area

Invoice provided

Smoke-free property

Family/child friendly

Nightclub/DJ

Karaoke

Entertainment Staff

Business Facilities

Fax/Photocopying

Meeting/Banquet Facilities

Shops

Hair/Beauty Salon

Souvenir/Gift Shop

Common Areas

Shared Lounge/TV Area

Game Room

Library

Cleaning Services

Ironing Service

Daily Housekeeping

Anti-viral cleaning products

Body thermometer

Cashless payment service

Daily disinfection in all rooms

Daily disinfection in common areas

Face coverings on staff

First aid kit

Free face masks

Guest rooms seal after sanitization

Hand sanitizer

Hot water linen and laundry washing

Physical distancing of at least 1 meter

Protective screens in common areas

Room sanitization opt-out available

Rooms sanitized between stays

Safe dining setup

Sanitized kitchen and tableware items

Shared stationery removed

Staff trained in safety protocol

Sterilizing equipment

Temperature check for guests and staff

Dry Cleaning

Laundry

Languages Spoken

English Spoken

Chinese [Mandarin]

Japanese Spoken

Portuguese Spoken

Spanish Spoken

Korean Spoken

German Spoken

Dutch Spoken

Hebrew Spoken

Hindi Spoken

Hungarian Spoken

Indonesian Spoken

Icelandic Spoken

Malay Spoken

Norwegian Spoken

Internet Access in public areas

Free Wifi

Internet

Wired Internet

Wi-Fi in public areas

Miscellaneous

Garden

Swimming pool

Tours

Hypoallergenic room available

All Spaces Non-Smoking (public and private)

Elevator

Facilities for Disabled Guests

Designated Smoking Area

Heating

Family Rooms

Non-smoking Rooms

Check-in [24-hour]

Couples only

Security [24-hour]

Car park [charges apply]

Car park [free of charge]

Car park [on-site]

Frequently Asked Questions About Crowne Plaza Chengdu West

generate-AIAI Summary

1. Does Crowne Plaza Chengdu West offer free Wi-Fi?

Yes, Free Wi-Fi is available.

2. Is wired Internet available at Crowne Plaza Chengdu West?

Yes, wired Internet is available.

3. Does the hotel have a fitness room?

Yes, a fitness room is available.

4. Is there a swimming pool at Crowne Plaza Chengdu West?

Yes, the hotel has a swimming pool.

5. Does the hotel have a spa?

Yes, a spa is available.

6. Are there massage services at the hotel?

Yes, massage service is available.

7. Does Crowne Plaza Chengdu West offer daily housekeeping?

Yes, daily housekeeping is available.

8. Is there a kids' club at the hotel?

Yes, a kids' club is available.

9. Does the hotel provide services for children?

Yes, books and toys for children are available.

10. What languages do the staff speak?

Staff speak English, Mandarin Chinese, and Japanese.