The Ritz-Carlton, Chengdu

5.0 / 5

•

No. 269 Shuncheng Avenue, Qingyang District, Chengdu, Sichuan China 610017

Reviews from Guests

5.0/5

7,242

Reviews

from real guests

CHrisCooper

I cannot recommend this hotel enough. It definitely was a 5 star plus experience. The staff were amazing. From Pavel who dealt with our every need. He was there to welcome us and make sure we were having a great time. Sandy the director of the restaurants who made sure the children and us had the best food. The staff in the club lounge were immense professional and so courteous. A special mention to Mencia who made sure our grandchildren had their regular tomatoes, cold milk and listening to them try out their mandarin. To Shirley who served us always with a smile. Sandy also listened to the children and gave them an amazing experience. The gifts the attention to detail was outstanding. The housekeeping staff were amazing the rooms were beautiful , clean and well maintained. The pool was fab. The children loved it there. I have written many reviews but this hotel was absolutely amazing. I thoroughly recommend all visitors to this magnificent hotel and thank them from the bottom of my heart for making our stay memorable. The children Davis it was the best hotel they have stayed at. Thank you Pavel and your team. We will return.

alessandrocT7655EH

We loved our stay at the Ritz-Carlton in Chengdu. The hotel's location was excellent, and we were so well looked after by Mr Luca Spatafora from the guest service. As a family travelling from Europe with a small baby, it was a real comfort to be assisted by a guest service agent who understood our language and preferences so well - it made communication so much easier. From the moment we arrived, Luca helped us settle in quickly, making sure we knew our way around all the hotel's amenities. More than that, he became our personal guide to the city - recommending what to visit and how to best get around Chengdu. He even set up a WeChat for us, sending thoughtful, timely tips on local attractions and restaurants tailored to our interests. Luca gave us such wonderfully personal service throughout our stay at this beautiful hotel, and we couldn't be more grateful.

Zeec201457

Great service and professionalism the moment you step out of the car. Everything is on point. The lobby is impeccable and staff extremely friendly and welcoming. The room is huge and very well equipped. The only downfall is that our air conditioning in the room is not on par. The engineer even came to look and said it’s blowing at 16degree Celsius but the room is measuring 24 degree Celsius - which means it’s not ventilating right. He got us a fan. We just left it as it is but it wasn’t our prefer temperature and sleep wasn’t great because of it. The air conditioning in the elevators were great.

Facilities Details

Breakfast service

Buffet-Style Restaurant

Air Conditioning

Free Wifi

Internet

Kids club

Family Rooms

Playground

Hot Tub

Spa

Sauna

Fitness Center

Bar

Meeting/Banquet Facilities

Designated Smoking Area

English Spoken

Chinese [Mandarin]

Children's books and toys

Bicycles

Facilities for Disabled Guests

On-site accessible self parking

Wi-Fi in public areas

Body scrub

Body wrap

Game Room

Massage

Khmer Spoken

Japanese Spoken

Fax/Photocopying

Tours

Yoga room

Body thermometer

Breakfast in the Room

Cashless payment service

Daily disinfection in common areas

First aid kit

Free face masks

Hand sanitizer

Hot water linen and laundry washing

Korean Spoken

Room sanitization opt-out available

Rooms sanitized between stays

Safe dining setup

Sanitized kitchen and tableware items

Staff trained in safety protocol

Alternative meal arrangement

Dutch Spoken

Shoeshine

Restaurant

Room service [24-hour]

Air conditioning in public area

Cash withdrawal

Special Diet Meals (upon request)

Contactless check-in/out

Currency Exchange

Daily Housekeeping

Dry Cleaning

Elevator

Croatian Spoken

Heating in public area

Invoice provided

Ironing Service

Laundry

Lockers

Shared Lounge/TV Area

Smoke-free property

Hungarian Spoken

Latvian Spoken

Library

Hair/Beauty Salon

Souvenir/Gift Shop

Nightclub/DJ

24-Hour Front Desk

Non-smoking Rooms

Indonesian Spoken

Security [24-hour]

Icelandic Spoken

Soundproof Rooms

Car park [free of charge]

Car park [on-site]

Norwegian Spoken

Breakfast service

Buffet-Style Restaurant

Air Conditioning

Free Wifi

Internet

Kids club

Family Rooms

Playground

Hot Tub

Spa

Sauna

Fitness Center

Bar

Meeting/Banquet Facilities

Designated Smoking Area

English Spoken

Chinese [Mandarin]

Children's books and toys

Bicycles

Facilities for Disabled Guests

On-site accessible self parking

Wi-Fi in public areas

Body scrub

Body wrap

Game Room

Massage

Khmer Spoken

Nearby Location

Chengdu Sports Center (East Gate)

257 m

Chengdu Sports Centre

381 m

The One Shopping Mall

462 m

Christian Shangxiang Church

281 m

Chengdu Sports Center South Stadium

430 m

Republic of Singapore in Chengdu Consulate

484 m

Chengdu Second-Hand House Trading Market

563 m

Sichuan Science and Technology Museum

697 m

Ping'anqiao Catholic Church (Cathedral of the Immaculate Conception)

858 m

Fuli Tianhui Shopping Center

926 m

Sichuan Opera Museum

1.01 km

The Third People's Hospital of Chengdu

1.01 km

Wangshi Honeybee Garden

1.15 km

Sports Field

1.42 km

Chengdu Second People's Hospital

1.53 km

10 Available Room Types

Club Suite, 1 Bedroom

Sleep comfort items

Electric Kettle

Window

Blackout curtains

Exterior corridor

Desk

Toiletries

Bathrobes

Interconnecting Room(s) Available

Lever handle on door

Slippers

Air Conditioning

Extra Long Beds (> 6.5 ft)

Sitting Area

Daily newspaper

Non-smoking

Adjustable height hand-held shower wand

Bar

Soundproof

Bathtub or Shower

Minibar

Internet [LAN]

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Towels

Telephone

Lowered electrical outlet

Lowered view port in door

Deadbolt on door

Private bathroom

Free Toiletries

Hair dryer

Iron

Roll-in shower

Clothes Rack

Bathtub

Room service [24-hour]

Free bottled water

Room, 1 King Bed

Sleep comfort items

Electric Kettle

Window

Blackout curtains

Exterior corridor

Desk

Toiletries

Bathrobes

Interconnecting Room(s) Available

Lever handle on door

Slippers

Air Conditioning

Extra Long Beds (> 6.5 ft)

Daily newspaper

Non-smoking

Adjustable height hand-held shower wand

Bar

Soundproof

Bathtub or Shower

Minibar

Internet [LAN]

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Towels

Telephone

Lowered electrical outlet

Lowered view port in door

Deadbolt on door

Private bathroom

Free Toiletries

Hair dryer

Iron

Roll-in shower

Clothes Rack

Bathtub

Room service [24-hour]

Free bottled water

Club Room, 1 King Bed

Sleep comfort items

Electric Kettle

Window

Blackout curtains

Exterior corridor

Desk

Toiletries

Bathrobes

Interconnecting Room(s) Available

Lever handle on door

Slippers

Air Conditioning

Extra Long Beds (> 6.5 ft)

Daily newspaper

Non-smoking

Adjustable height hand-held shower wand

Bar

Soundproof

Bathtub or Shower

Minibar

Internet [LAN]

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Towels

Telephone

Lowered electrical outlet

Lowered view port in door

Deadbolt on door

Private bathroom

Free Toiletries

Hair dryer

Iron

Roll-in shower

Clothes Rack

Bathtub

Room service [24-hour]

Free bottled water

Suite, 1 Bedroom, City View

Sleep comfort items

Electric Kettle

Window

Blackout curtains

Exterior corridor

Desk

Toiletries

Bathrobes

Interconnecting Room(s) Available

Lever handle on door

Slippers

Air Conditioning

Extra Long Beds (> 6.5 ft)

Sitting Area

Daily newspaper

Non-smoking

Adjustable height hand-held shower wand

Bar

Soundproof

Bathtub or Shower

Minibar

Internet [LAN]

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Towels

Telephone

Lowered electrical outlet

Lowered view port in door

Deadbolt on door

Private bathroom

Free Toiletries

Hair dryer

Iron

Roll-in shower

Clothes Rack

Bathtub

Room service [24-hour]

Free bottled water

Suite, 1 Bedroom

Sleep comfort items

Electric Kettle

Window

Blackout curtains

Exterior corridor

Desk

Toiletries

Bathrobes

Interconnecting Room(s) Available

Lever handle on door

Slippers

Air Conditioning

Extra Long Beds (> 6.5 ft)

Sitting Area

Daily newspaper

Non-smoking

Adjustable height hand-held shower wand

Bar

Soundproof

Bathtub or Shower

Minibar

Internet [LAN]

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Towels

Telephone

Lowered electrical outlet

Lowered view port in door

Deadbolt on door

Private bathroom

Free Toiletries

Hair dryer

Iron

Roll-in shower

Clothes Rack

Bathtub

Room service [24-hour]

Free bottled water

Hotel Details

AI Summary

Hotel Overview

The Ritz-Carlton, Chengdu is a 5-star hotel in Chengdu, Sichuan, China. It offers a refined stay with a wide range of leisure and wellness facilities, including a spa, sauna, hot tub, fitness center, and massage services. Families are also catered for with a kids' club, children's books and toys, and a game room.

Facilities and Services

The Ritz-Carlton, Chengdu offers Free Wi-Fi, Wi-Fi in public areas, English-speaking staff, Mandarin-speaking staff, Khmer-speaking staff, Japanese-speaking staff, disabled facilities, self parking for disabled guests, bicycles, kids' club, children's books and toys, fitness center, game room, hot tub, massage services, spa, sauna, body scrub, and body wrap.

About the Hotel Brand

The Ritz-Carlton is a luxury hotel brand known for high-end city hotels and resorts with a focus on personalized service and elegant surroundings. The Ritz-Carlton, Chengdu reflects this brand standard in Chengdu, China.

Location and Transportation

The Ritz-Carlton, Chengdu is located on Sun Cheng Road in Qingyang, Chengdu, Sichuan, China. The area is an urban setting in Chengdu, with access via major city roads. Travelers can use local transport options in Chengdu to reach the property.

Facilities Details

Pool and Spa

Fitness Center

Hot Tub

Massage

Sauna

Spa

Food & Drink

Breakfast in the Room

Alternative meal arrangement

Bar

Buffet-Style Restaurant

Restaurant

Room service [24-hour]

Special Diet Meals (upon request)

Breakfast service

Front Desk Services

Currency Exchange

Lockers

24-Hour Front Desk

Entertainment and Family Services

Children's books and toys

Kids club

Air conditioning in public area

Cash withdrawal

Contactless check-in/out

Heating in public area

Invoice provided

Smoke-free property

Playground

Nightclub/DJ

Business Facilities

Fax/Photocopying

Meeting/Banquet Facilities

Shops

Hair/Beauty Salon

Souvenir/Gift Shop

Common Areas

Game Room

Shared Lounge/TV Area

Library

Cleaning Services

Body thermometer

Cashless payment service

Daily disinfection in common areas

First aid kit

Free face masks

Hand sanitizer

Hot water linen and laundry washing

Room sanitization opt-out available

Rooms sanitized between stays

Safe dining setup

Sanitized kitchen and tableware items

Staff trained in safety protocol

Shoeshine

Daily Housekeeping

Dry Cleaning

Ironing Service

Laundry

Languages Spoken

English Spoken

Chinese [Mandarin]

Khmer Spoken

Japanese Spoken

Korean Spoken

Dutch Spoken

Croatian Spoken

Hungarian Spoken

Latvian Spoken

Indonesian Spoken

Icelandic Spoken

Norwegian Spoken

Internet Access in public areas

Free Wifi

Internet

Wi-Fi in public areas

Miscellaneous

Bicycles

Facilities for Disabled Guests

On-site accessible self parking

Body scrub

Body wrap

Tours

Yoga room

Elevator

Designated Smoking Area

Air Conditioning

Family Rooms

Non-smoking Rooms

Security [24-hour]

Soundproof Rooms

Car park [free of charge]

Car park [on-site]

Frequently Asked Questions About The Ritz-Carlton, Chengdu

AI Summary

1. Does The Ritz-Carlton, Chengdu offer free Wi-Fi?

Yes, Free Wi-Fi is available.

2. Does The Ritz-Carlton, Chengdu have Wi-Fi in public areas?

Yes, Wi-Fi in public areas is available.

3. What languages are spoken at The Ritz-Carlton, Chengdu?

English, Mandarin, Khmer, and Japanese are listed.

4. Does The Ritz-Carlton, Chengdu have a spa?

Yes, a spa is available.

5. Is there a fitness center at The Ritz-Carlton, Chengdu?

Yes, the hotel has a fitness center.

6. Does The Ritz-Carlton, Chengdu have a sauna?

Yes, a sauna is available.

7. Does The Ritz-Carlton, Chengdu have a hot tub?

Yes, the hotel has a hot tub.

8. Is there a kids' club at The Ritz-Carlton, Chengdu?

Yes, a kids' club is available.

9. Does The Ritz-Carlton, Chengdu have a game room?

Yes, the hotel has a game room.

10. Are disabled facilities available at The Ritz-Carlton, Chengdu?

Yes, disabled facilities are available.