Renaissance Lakeview

Overall this hotel is showing its age but the service shown by the staff makes up for its age. They are eager to help and assist in anyway they can. Only downside is the club lounge only opens at 1pm. Would be good if they are open from morning. Alice the club lounge manager is outstanding in terms of her assistance during my short stay there. Kudos to her.

The location of the hotel is great as there is a Metro station (Tianjinbinguan) right outside the entrance. This make going around really convenient and easy. Room is comfortable. Only peeve I have is that as a Platinum member, I would have thought that the drinks (soft drinks and juice) are complimentary in the fridge but it turns out it was chargeable. What I really like was that their indoor pool was well maintained.

My husband and I have stayed at this hotel many times since the inception of the hotel. After more than 4 years of COVID-19 pandemic, we came back to this hotel. This time, however, we have been very disappointed - the management of this hotel has gone downhill. We checked in two days ago (April 13th). It was crowded at the check in. There was no longer a designated check-in line for Marriott Bonvoy members. That was okay for us. What was not acceptable was that our room temperature was 26.5 degrees (C)/79.7 degrees (F) and the air conditioning (AC) was not working. My husband called the front desk to ask for someone addressing the issue. The front dest person told him the AC was broken and it was unclear when the broken AC could be fixed. We slept that night sweating a lot. The next day, we went to the front dest to ask for solution of the problem. We were offered to move to a different and bigger room. However, 2 rooms that hotel associates showed us had the same issue - the AC was not working. We stressed that we appreciated the gesture, but we wanted a room with a working AC and comfortable temperature. During our communications with sever hotel staff members, including managers, the stories changed. One told us the hotel would not turn on AC due to unstable temperatures recently, while others told us the AC was broken and would be fixed in a few days. The weather forecast predicted to be 28 degrees (C)/82.4 degrees (F). After several rounds of discussion with hotel managers, we were offered a room in the residential/condo section of the property, where seemed to be more comfortable in terms of temperature. In addition to the broken AC, there were multiple issues in the swimming pool area. For example, men's steam room was broken; there was no towels in women's locker room, etc. My overall impression is that the management of this hotel has gone downhill. It is no longer a 5-star hotel in my view. We originally planned to stay at this hotel for 12 nights. We may need to move elsewhere for the rest of our stay and in the future. I would not recommend this hotel for the price. I gave 2 stars instead of 1 or 0 star is because I want to acknowledge the hotel staff members were all friendly.