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Reviews from Guests

3.0/5

tripadvisor

79

Reviews

from real guests

NitinBehal

4

/

5

Stayed there for a week prior world got locked down. Room was very confortable. Staff was extreamly courteous. They have Indian chef , who made sure i get indian breakfast and lunch. He was so courteous that he wrote vegetarian menu for my dinner in chinese. All staff were always wearing a smile. Just wish they had some english television channels. Gymnasium was excellent.

Darren_HUk

4

/

5

Hotel was ok, pretty good for China and conveniently situated near Starbucks, macdonalds etc. The Chinese restaurant was really good, huge selection and huge portions but the order in which you select dishes will be the order in which they arrive. We ended up with the veg dish after we finished all the other dishes. All dishes were good, the ground floor bar was comfortable although the waitress kept running around the hotel looking for cold beers. They were good girls though. Would use again

RedU_13

1

/

5

I’ve stayed here in the past and it has always been a horrible place but the company books it so we must stay here. Be warned they don’t speak English very well. I checked in at 16:30 to be told my room wasn’t clean and after fifteen minutes of commotion I was handed a key, no sleeve, no info just a key. The room was a sauna, I turned on the AC and after an hour it didn’t seem to be doing much good. So I went for a two hour walk and dinner thinking it would be better when I got back. I returned and it was still hot. I called the manager who sent up a fan and I was told they were reducing their energy usage and that’s why the AC didn’t work on a 24c day. The fan didn’t help much by the way which is why I am awake right now typing this. Turning to the TV, flat screen but poor picture. Checked out the channel guide and was pleased to see HBO and CNN (English news being its value) but neither were on the TV settings. Found out they were canceled. Went to take a shower but the water flooded the bathroom floor. The room is dingy and dirty. Dated as well. The bed has huge sinkholes in it, must never get rotated. The hallway is dimly lit, energy savings I suppose. Sadly China is littered with these little crap hotels that function because companies have an account with them and they don’t strive to improve or provide good service. The Ruiwan reminds me of something I would expect to find in Rwanda and Tianjin. Don’t stay here, find some place better!!

Facilities Details

Breakfast service

Buffet-Style Restaurant

Check-in [24-hour]

Airport Shuttle (free)

Air Conditioning

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Playground

Hot Tub

Fitness Center

Meeting/Banquet Facilities

Heating

Designated Smoking Area

English Spoken

Chinese [Mandarin]

Children's books and toys

Wi-Fi in public areas

Game Room

Ironing Service

Ticket Service

Tours

Daily disinfection in all rooms

Daily disinfection in common areas

Face coverings on staff

First aid kit

Guest rooms seal after sanitization

Hand sanitizer

Hot water linen and laundry washing

Physical distancing of at least 1 meter

Protective screens in common areas

Temperature check for guests and staff

Dutch Spoken

Restaurant

Room service [24-hour]

Vending machine

Finnish Spoken

Cash withdrawal

Special Diet Meals (upon request)

Currency Exchange

Daily Housekeeping

Hebrew Spoken

Dry Cleaning

Elevator

Facilities for Disabled Guests

Hindi Spoken

Laundry

Lockers

Postal service

Smoke-free property

Latvian Spoken

Hair/Beauty Salon

Nightclub/DJ

24-Hour Front Desk

Car park [free of charge]

Car park [on-site]

Malay Spoken

Karaoke

Entertainment Staff

2 Available Room Types

Deluxe River View
Deluxe River View
Deluxe River View

Deluxe River View

room-size-icon

40 Square Meter

Bathrobes

Bathrobes

Hair dryer

Hair dryer

Mirror

Mirror

Free Toiletries

Free Toiletries

Towels

Towels

Free Wifi

Free Wifi

Cable Channels

Cable Channels

Telephone

Telephone

Air Conditioning

Air Conditioning

Daily newspaper

Daily newspaper

Tea/Coffee Maker

Tea/Coffee Maker

Free bottled water

Free bottled water

Minibar

Minibar

Desk

Desk

Wardrobe/Closet

Wardrobe/Closet

Ironing Facilities

Ironing Facilities

Safe

Safe

Non-smoking

Non-smoking

Shower

Shower

Deluxe River View Twin Bed
Deluxe River View Twin Bed

Deluxe River View Twin Bed

room-size-icon

40 Square Meter

Facilities Details

Pool and Spa

Fitness Center

Hot Tub

Parking and Transportation

Airport Shuttle (free)

Food & Drink

Buffet-Style Restaurant

Restaurant

Room service [24-hour]

Vending machine

Special Diet Meals (upon request)

Breakfast service

Front Desk Services

Ticket Service

Currency Exchange

Lockers

24-Hour Front Desk

Entertainment and Family Services

Children's books and toys

Kids club

Cash withdrawal

Postal service

Smoke-free property

Family/child friendly

Playground

Nightclub/DJ

Karaoke

Entertainment Staff

Business Facilities

Meeting/Banquet Facilities

Shops

Hair/Beauty Salon

Common Areas

Game Room

Cleaning Services

Ironing Service

Daily disinfection in all rooms

Daily disinfection in common areas

Face coverings on staff

First aid kit

Guest rooms seal after sanitization

Hand sanitizer

Hot water linen and laundry washing

Physical distancing of at least 1 meter

Protective screens in common areas

Temperature check for guests and staff

Daily Housekeeping

Dry Cleaning

Laundry

Languages Spoken

English Spoken

Chinese [Mandarin]

Dutch Spoken

Finnish Spoken

Hebrew Spoken

Hindi Spoken

Latvian Spoken

Malay Spoken

Internet Access in public areas

Free Wifi

Internet

Wi-Fi in public areas

Miscellaneous

Tours

Elevator

Facilities for Disabled Guests

Air Conditioning

Heating

Designated Smoking Area

Family Rooms

Check-in [24-hour]

Car park [free of charge]

Car park [on-site]