Brahmaputra Grand

We stayed there for a day and had to leave .The hotel looks like a maausoleum full of antiques placed in every corner.Looks like a Soviet era hotel huge not near the city center.We complained about the state of the rooms and the room service laughed about it.There was only a person at the front desk that looked like a guard..It looked like the seating of a horror movie to be more precise like the ‘shining’

Hotel is not for westerners!!! We stayed for three nights and had a horrible experience. Hotel is dirty. Breakfast is terrible. The hotel itself is like a museum and it's beautiful but I do not recommend anyone to stay there!!!

If you do not want to read the whole story, here the short version: Basically the staff is unfriendly, not polite and in some cases even rude. Hotel does not have or provide any services like other 4-5 star level hotels. Rooms are not clean(ed) and hotel restaurant does not have many of the dishes which are on the menu card. Long version: We arrived before diner time at the hotel, as we were tired we thought to eat in the hotel restaurant. When we arrived at the restaurant, they told us that we could not have diner as there will be a big group eating there and all tables are reserved. We past several times the restaurant but there where only a few tables being used. When we complaint, they provided us a table for 2 persons but we could only get soup with noodles as they were too busy (we still do not know with what). Next morning, we expected some great breakfast, but they had only Chinese breakfast, no bread, yogurt, or any other European/continental food. We both do not like to eat Chinese “diner” at breakfast. Also we were not allowed to sit at some of the empty tables, seems they like to put us far away from the Chinese/ Tibetan guests. We eat only bananas. After a long day, we came back to our room around 15:30 and the room was not cleaned at all. When we politely requested if they can clean it now, the reaction was that they were too busy, which is strange as there were not a lot of guests in the hotel. When I requested that I want to talk to the duty manager, they started to provide many excuses that he is not around or was in a meeting. When I insisted to speak with the duty manager, they suddenly told me that he/she does not speak any English so they will inform him/her and they apologized and started to clean the room directly. Cleaning the room seems not there speciality. It was done in 5 minutes, bed was made up, coffee cups where put back in the cabinet but they where not cleaned, room was not hovered as the sand from previous guest was still visible on the carpet, toilet/ bathroom was also not cleaned etc.. etc.. In the evening we were going back to the hotel restaurant as many of the restaurants outside are not on walking distance from this hotel. We choose something from the menu but they did not had the ingredients, we went through 11 dishes and finally I asked them what they had in the kitchen. they told us what they could only prepare 3 dishes of the whole menu card of 40 dishes. Seems even making one of these 3 dishes was very difficult. They also did not had any bottle or can drinks. Hot water or black tea was the only option. Also we need to pay with cash as they will not put it on the hotel bill. Next morning, we requested an extra blanket at the reception as the room was cold. They did not understood us ( or thy did not want to understand us). When the guide arrived, we asked him for help. When he requested for an extra blanket, the reception start shouting to him and the whole situation started to be unpleasant. The guide told us later that we should inform our travel agent that they should not use this hotel anymore as he received many complaints from other guests. Hotel itself has great potential, although from outside it looks very simple but from inside it is more a museum with great artifacts. It is only pity that the staff and management are not able to run a hotel. They are unfriendly and have no idea how to provide services. They are in some cases even rude. I expected at least for a 5 star hotel that the basics are in place and that customers are not been treated as garbage. Anyway, we will not comeback to this hotel and restaurant and we will inform our travel agent.