Hotel Indigo Lijiang Ancient Town

4.0 / 5

•

111 Xing Wen Alley,qi Yi Street, Old Town District 674100

Reviews from Guests

4.0/5

825

Reviews

from real guests

ValerieT1495

We had an unforgettable 1 week stay here. Great service by all at this well-located hotel just at the edge on ancient town. Special mention to Patrick Tian Yuan from the front desk who went out beyond his way to make our stay a memorable one. Daily fruit baskets/drinks were given to us to replace daily housekeeping at our request. We had some of our great meals at the Hotel Intercontinental next door. Patrick even went out of his way to bring one of our bags to the airport when we realised it was left behind when checking out. We got our bag in good time which enabled us to bring our bag of food and souvenirs back with us! Thank you Patrick!

V657ZJpeterw

We are a big family group of 11 with early teens as well as near 80 year olds; very hard to manage and also with mobility problems. Lucian He and Patrick Tian were absolutely amazing in changing arrangements, in particular finding rooms which are on ground floor. We are so grateful for their help and attentiveness!

alphalau

While this is supposedly the best hotel in Lijiang, which has insufficient 5-star hotels, I’m giving my rating to it as a 5-star hotel (ie higher standards required). Location of the hotel was good, adjacent to the old town. We are an extended family of 9, with the elderly and kids. Check-in: Requested adjacent rooms at booking which were not available. Arrived in the early evening, check in was fast and courteous. Luggage was delivered to the rooms without incident. Grounds: The unequal cobblestone paths between the “villa rooms” may be quaint but dangerous at night as they were very dimly/insufficiently lit. We had to use the torch functions of our phones to see where we were going or would easily have tripped. Rooms: We were given 5 rooms, all on the ground floor. There is an outer door leading to a small outdoor path then to the actual room door. Again this outdoor area was poorly lit, and the outside door in fact had a raised doorway followed immediately by a step down, which was not lit. I in fact did trip and almost fell. This is hazardous. (See photo) Inside the room, which despite being decent sized, had nowhere to put 2 suitcases. There is a small space in the bathroom under the hangars, enough for a single medium suitcase, but the space is right under the hangars which means I cannot comfortable access my suitcase and hang clothes at the same time. The room itself is full of useless display wooden Chests, without a single drawer or other wardrobe space. The toilet seat itself is too small for the toilet. The countertop has 2 sharp edges, again hazardous in a bathroom. No F&B outlets or other amenities in the hotel. The toilet seat itself is too shall for the toilet.

Facilities Details

Breakfast service

Buffet-Style Restaurant

Free Wifi

Internet

Kids club

Family/child friendly

Spa

Sauna

Fitness Center

Bar

Outdoor recreational features

Meeting/Banquet Facilities

Heating

Designated Smoking Area

English Spoken

Chinese [Mandarin]

Russian Spoken

Wi-Fi in public areas

Garden

Golf course [on-site]

Ironing Service

Massage

Daily Housekeeping

Swimming pool

Fax/Photocopying

Ticket Service

Tours

Anti-viral cleaning products

Body thermometer

Breakfast in the Room

Cashless payment service

Daily disinfection in all rooms

Daily disinfection in common areas

Face coverings on staff

First aid kit

Free face masks

Guest rooms seal after sanitization

Hand sanitizer

Hot water linen and laundry washing

Spanish Spoken

Korean Spoken

Physical distancing of at least 1 meter

Protective screens in common areas

Room sanitization opt-out available

Rooms sanitized between stays

Safe dining setup

Sanitized kitchen and tableware items

Staff trained in safety protocol

Sterilizing equipment

Temperature check for guests and staff

Italian Spoken

Asian breakfast

French Spoken

German Spoken

Chinese cuisine in restaurant

Arabic Spoken

Grocery Deliveries

Azerbaijani Spoken

Bulgarian Spoken

Catalan Spoken

Czech Spoken

Restaurant

Room Service

Danish Spoken

Greek Spoken

Western breakfast

Air conditioning in public area

Finnish Spoken

Cash withdrawal

Special Diet Meals (upon request)

Contactless check-in/out

Currency Exchange

Hebrew Spoken

Dry Cleaning

Elevator

Facilities for Disabled Guests

Slovenian Spoken

Invoice provided

Laundry

Lockers

Lao Spoken

Postal service

Projector/LED display

Shared Lounge/TV Area

Smoke-free property

Terrace

Hungarian Spoken

Adults Only

Game Room

Library

Hair/Beauty Salon

Souvenir/Gift Shop

Nightclub/DJ

24-Hour Front Desk

Non-smoking Rooms

Security [24-hour]

Icelandic Spoken

Soundproof Rooms

Car park [free of charge]

Car park [on-site]

Malay Spoken

Norwegian Spoken

Entertainment Staff

Valet Parking

Breakfast service

Buffet-Style Restaurant

Free Wifi

Internet

Kids club

Family/child friendly

Spa

Sauna

Fitness Center

Bar

Outdoor recreational features

Meeting/Banquet Facilities

Heating

Designated Smoking Area

English Spoken

Chinese [Mandarin]

Russian Spoken

Wi-Fi in public areas

Garden

Golf course [on-site]

Ironing Service

Massage

Daily Housekeeping

Swimming pool

Fax/Photocopying

Ticket Service

Tours

10 Available Room Types

Premium Twin Room

50 Square Meter

Electric Kettle

Bathrobes

Hair dryer

Mirror

Private bathroom

Free Toiletries

Towels

Free Wifi

On-demand movies

Cable Channels

Telephone

Air Conditioning

Blackout curtains

Hand sanitizer

Sleep comfort items

Slippers

Socket near the bed

Soundproof

Tea/Coffee Maker

Free bottled water

Minibar

Wine glasses

Daily housekeeping

Carpeted

Desk

Sofa

Trash cans

Window

Hardwood/Parquet floors

Wardrobe/Closet

Clothes Rack

Ironing Facilities

Safe

Safety/security feature

Smoke detector

Superior Queen

50 Square Meter

Premium King Room

50 Square Meter

Villa

128 Square Meter

Superior Twin Room

50 Square Meter

Facilities Details

Pool and Spa

Fitness Center

Massage

Sauna

Spa

Parking and Transportation

Valet Parking

Food & Drink

Breakfast in the Room

Asian breakfast

Bar

Buffet-Style Restaurant

Chinese cuisine in restaurant

Grocery Deliveries

Restaurant

Room Service

Western breakfast

Special Diet Meals (upon request)

Breakfast service

Front Desk Services

Ticket Service

Currency Exchange

Lockers

24-Hour Front Desk

Entertainment and Family Services

Kids club

Air conditioning in public area

Cash withdrawal

Contactless check-in/out

Invoice provided

Postal service

Projector/LED display

Smoke-free property

Family/child friendly

Nightclub/DJ

Entertainment Staff

Business Facilities

Fax/Photocopying

Meeting/Banquet Facilities

Shops

Hair/Beauty Salon

Souvenir/Gift Shop

Common Areas

Shared Lounge/TV Area

Terrace

Game Room

Library

Cleaning Services

Ironing Service

Daily Housekeeping

Anti-viral cleaning products

Body thermometer

Cashless payment service

Daily disinfection in all rooms

Daily disinfection in common areas

Face coverings on staff

First aid kit

Free face masks

Guest rooms seal after sanitization

Hand sanitizer

Hot water linen and laundry washing

Physical distancing of at least 1 meter

Protective screens in common areas

Room sanitization opt-out available

Rooms sanitized between stays

Safe dining setup

Sanitized kitchen and tableware items

Staff trained in safety protocol

Sterilizing equipment

Temperature check for guests and staff

Dry Cleaning

Laundry

Languages Spoken

English Spoken

Chinese [Mandarin]

Russian Spoken

Spanish Spoken

Korean Spoken

Italian Spoken

French Spoken

German Spoken

Arabic Spoken

Azerbaijani Spoken

Bulgarian Spoken

Catalan Spoken

Czech Spoken

Danish Spoken

Greek Spoken

Finnish Spoken

Hebrew Spoken

Slovenian Spoken

Lao Spoken

Hungarian Spoken

Icelandic Spoken

Malay Spoken

Norwegian Spoken

Internet Access in public areas

Free Wifi

Internet

Wi-Fi in public areas

Miscellaneous

Garden

Golf course [on-site]

Outdoor recreational features

Swimming pool

Tours

Elevator

Facilities for Disabled Guests

Heating

Designated Smoking Area

Adults Only

Non-smoking Rooms

Security [24-hour]

Soundproof Rooms

Car park [free of charge]

Car park [on-site]