The East Hotel Hangzhou

4.0 / 5

•

No.198 South Hushu South Road,Hangzhou,

Reviews from Guests

4.0/5

546

Reviews

from real guests

AvisZ1217

I have to say that Mark is a professional hotel receptionist. He has provided a variety of suggestions for our trip to Hangzhou and upgraded the hotel room type for us. The facilities and services of the hotel are perfect, which brings us a comfortable living experience. I really enjoy it!

dcloo

Wow, this hotel exceeded my expectations. Modern and luxurious, with extremely helpful and friendly staff. Got upgraded to an extremely spacious room with a living space and a massive bathroom. Room was extremely well-thought through. I loved the small touches such as the Longjing Tea set in my room, the bath salts, the well-stocked amenity kits. Room slippers were extremely fluffy, bathroom was very comfortable. The breakfast was also fantastic - the Hangzhou noodles was delicious and comes with their local pancake. Overall, at excellent stay and a hotel I will definitely stay again next time. Special shoutout to Jason for giving us recommendations.

samlX1101QH

My husband and I stayed at The East Hotel in Hangzhou for 3 nights. The rooms were large and very quiet (we were on the top floor, floor 10, having requested a high room, just in case there had been a lot of traffic noise). The hotel was very clean and the staff were very helpful and friendly. The mini bar was free and replenished everyday (soft drinks, beer and water). Breakfast was also very nice, a mix of buffet and a choice from the menu as well (the mix was Western and Asian). The Hangzhou shrimp breakfast was excellent; a broth with shrimp, noodles and vegetables, accompanied by two separate dumplings and a local flat wrap filled with vegetables. Very tasty, very filling and very well presented. In fact all breakfast dishes were well presented. The area the hotel is located in was about a one hour walk to the lake and city centre, which was fine for us; but if you don't enjoy walking, then you could take a taxi or a bus. Around the hotel there were plenty of places to eat and also lots of bakeries, fruit shops and coffee shops. In fact on the same road as the hotel walking towards to city (opposite side of the road) was a superb very small coffee shop called something like "Sensory". The guy took great pains over his coffee and you even had the choice of about 6 beans. If you don't want to be surrounded by lots of other tourists and feel like you are in more of a local area, then we highly recommend this hotel.

Facilities Details

Breakfast service

Buffet-Style Restaurant

Airport Shuttle (free)

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Fitness Center

Bar

Meeting/Banquet Facilities

Designated Smoking Area

English Spoken

Chinese [Mandarin]

Children's books and toys

Wi-Fi in public areas

Garden

Ironing Service

Swimming pool

Swimming pool [outdoor]

Ticket Service

Tours

Body thermometer

Breakfast in the Room

Daily disinfection in all rooms

Daily disinfection in common areas

Doctor/nurse on call

Face coverings on staff

First aid kit

Free face masks

Guest rooms seal after sanitization

Hand sanitizer

Hot water linen and laundry washing

Spanish Spoken

Korean Spoken

Physical distancing of at least 1 meter

Rooms sanitized between stays

Staff trained in safety protocol

Temperature check for guests and staff

Asian breakfast

BBQ Facilities

German Spoken

Dutch Spoken

Grocery Deliveries

Poolside bar

Restaurant

Room service [24-hour]

Finnish Spoken

Special Diet Meals (upon request)

Daily Housekeeping

Hebrew Spoken

Dry Cleaning

Elevator

Facilities for Disabled Guests

Laundry

Library

Lockers

Postal service

Smoke-free property

Babysitting/Child Services

Latvian Spoken

Hair/Beauty Salon

Souvenir/Gift Shop

Nightclub/DJ

24-Hour Front Desk

Security [24-hour]

Car park [free of charge]

Car park [on-site]

Norwegian Spoken

Karaoke

Entertainment Staff

Valet Parking

Bicycle Rental

Breakfast service

Buffet-Style Restaurant

Airport Shuttle (free)

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Fitness Center

Bar

Meeting/Banquet Facilities

Designated Smoking Area

English Spoken

Chinese [Mandarin]

Children's books and toys

Wi-Fi in public areas

Garden

Ironing Service

Swimming pool

Swimming pool [outdoor]

Ticket Service

Tours

Body thermometer

Breakfast in the Room

Daily disinfection in all rooms

Daily disinfection in common areas

Doctor/nurse on call

10 Available Room Types

Luxury Suite

70 Square Meter

Bathrobes

Hair dryer

Mirror

Private bathroom

Free Toiletries

Towels

Free Wifi

iPod dock

Cable Channels

Streaming service like Netflix

Telephone

Air Conditioning

Blackout curtains

Slippers

Soundproof

Tea/Coffee Maker

Free bottled water

Minibar

Refrigerator

Daily housekeeping

Desk

Sitting Area

Wardrobe/Closet

Ironing Facilities

Safe

Internet [LAN]

Non-smoking

Shower

Smoking allowed

Electric Kettle

Sleep comfort items

Satellite Channels

Iron

Laptop workspace

Bathtub or Shower

Clothes Rack

Extra Long Beds (> 6.5 ft)

Roll-in shower

Bathtub

Daily newspaper

Room service [24-hour]

CEO Suite

Smoking allowed

Electric Kettle

Sleep comfort items

Satellite Channels

Iron

Soundproof

Laptop workspace

Blackout curtains

Bathtub or Shower

Wardrobe/Closet

Internet [LAN]

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Telephone

Clothes Rack

Desk

iPod dock

Towels

Minibar

Hair dryer

Slippers

Private bathroom

Bathrobes

Free Toiletries

Air Conditioning

Extra Long Beds (> 6.5 ft)

Roll-in shower

Bathtub

Free bottled water

Daily newspaper

Room service [24-hour]

Deluxe Business King Room

Smoking allowed

Electric Kettle

Sleep comfort items

Satellite Channels

Iron

Soundproof

Laptop workspace

Blackout curtains

Bathtub or Shower

Wardrobe/Closet

Internet [LAN]

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Telephone

Clothes Rack

Desk

iPod dock

Towels

Minibar

Hair dryer

Slippers

Private bathroom

Bathrobes

Free Toiletries

Air Conditioning

Extra Long Beds (> 6.5 ft)

Roll-in shower

Bathtub

Free bottled water

Daily newspaper

Room service [24-hour]

Executive Room, 1 King Bed

Smoking allowed

Electric Kettle

Sleep comfort items

Satellite Channels

Iron

Soundproof

Laptop workspace

Blackout curtains

Bathtub or Shower

Wardrobe/Closet

Internet [LAN]

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Telephone

Clothes Rack

Desk

iPod dock

Towels

Minibar

Fold-up bed

Hair dryer

Slippers

Private bathroom

Bathrobes

Free Toiletries

Air Conditioning

Roll-in shower

Free bottled water

Daily newspaper

Room service [24-hour]

Deluxe Business King Room-free transportation within 10KM/stay

Deluxe Business King Room-free transportation within 10KM/stay

Smoking allowed

Electric Kettle

Sleep comfort items

Satellite Channels

Iron

Soundproof

Laptop workspace

Blackout curtains

Bathtub or Shower

Wardrobe/Closet

Internet [LAN]

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Telephone

Clothes Rack

Desk

iPod dock

Towels

Minibar

Hair dryer

Shower

Slippers

Private bathroom

Bathrobes

Free Toiletries

Air Conditioning

Extra Long Beds (> 6.5 ft)

Roll-in shower

Free bottled water

Daily newspaper

Room service [24-hour]

Facilities Details

Pool and Spa

Fitness Center

Parking and Transportation

Airport Shuttle (free)

Valet Parking

Bicycle Rental

Food & Drink

Breakfast in the Room

Asian breakfast

Bar

BBQ Facilities

Buffet-Style Restaurant

Grocery Deliveries

Poolside bar

Restaurant

Room service [24-hour]

Special Diet Meals (upon request)

Breakfast service

Front Desk Services

Ticket Service

Lockers

24-Hour Front Desk

Entertainment and Family Services

Children's books and toys

Kids club

Postal service

Smoke-free property

Babysitting/Child Services

Family/child friendly

Nightclub/DJ

Karaoke

Entertainment Staff

Business Facilities

Meeting/Banquet Facilities

Shops

Hair/Beauty Salon

Souvenir/Gift Shop

Common Areas

Library

Cleaning Services

Ironing Service

Body thermometer

Daily disinfection in all rooms

Daily disinfection in common areas

Doctor/nurse on call

Face coverings on staff

First aid kit

Free face masks

Guest rooms seal after sanitization

Hand sanitizer

Hot water linen and laundry washing

Physical distancing of at least 1 meter

Rooms sanitized between stays

Staff trained in safety protocol

Temperature check for guests and staff

Daily Housekeeping

Dry Cleaning

Laundry

Languages Spoken

English Spoken

Chinese [Mandarin]

Spanish Spoken

Korean Spoken

German Spoken

Dutch Spoken

Finnish Spoken

Hebrew Spoken

Latvian Spoken

Norwegian Spoken

Internet Access in public areas

Free Wifi

Internet

Wi-Fi in public areas

Miscellaneous

Garden

Swimming pool

Swimming pool [outdoor]

Tours

Elevator

Facilities for Disabled Guests

Designated Smoking Area

Family Rooms

Security [24-hour]

Car park [free of charge]

Car park [on-site]