Four Seasons Hotel Hangzhou at West Lake

4.0 / 5

•

5 Lingyin Rd, Xihu Qu, Hangzhou Shi, Zhejiang Sheng, China, 310000

Reviews from Guests

4.0/5

846

Reviews

from real guests

603ukyc

After staying at several Four Seasons properties in China, Four Seasons Hangzhou at West Lake is by far my favourite. The service, food, facilities and landscape are all at the level you would expect from the brand, but what really sets this property apart is its sense of place. It feels much closer to a resort than simply a hotel. The hotel is beautifully integrated into its surroundings, with gardens filled with lush greenery, lily ponds, streams, water bridges and covered corridors featuring traditional Chinese architectural elements. Even during the rainy season, we enjoyed walking around the property and taking in the picturesque scenery. We stayed in Room 166, which had a wonderful 270-degree panoramic view over a private garden, together with an outdoor terrace. Sitting outside with a cup of tea, watching the raindrops fall into the garden and simply slowing down was almost heavenly. The low density of the property is another major advantage. We rarely encountered other guests beyond the main lobby, which made it incredibly easy to unwind and enjoy a real sense of privacy and solitude. The dining was another highlight. Jin Sha, the hotel's Michelin one-star Chinese restaurant, is a must-try. It combines a beautiful traditional setting overlooking the gardens with refined Jiangsu-Zhejiang cuisine and seasonal ingredients. We also enjoyed West Lake Bistro, the Italian restaurant, where the seafood was fresh and full of flavour. The Eight Trigrams cocktails at the Lobby Lounge were particularly interesting and creative, offering a fun interpretation of traditional Chinese culture through cocktails. One of our favourite experiences was the traditional Chinese costume photo shoot within the hotel. It was a wonderful way to experience the property and, more importantly, created some very special memories for our family to take home with us. The gym is surprisingly small for a hotel of this calibre, and the swimming pool and gym are located in a separate area, meaning guests normally need to walk outside for a short distance to reach them. These are not really shortcomings that can be easily addressed, given that the property was designed and developed more than 15 years ago. To their credit, the staff openly acknowledged these limitations and offered us access to a staff passageway so that we could reach the facilities without walking outside in the rain. This was particularly helpful during the rainy season and with young children. I would like to thank Frieda and Cathy from Breakfast, Peter from Jin Sha, Lulu, Sunny and Jasmine from the Front Desk, Hayden from the Bistro and Albert from the Pool area. They all contributed to making our family trip even more memorable. Four Seasons Hangzhou at West Lake is a very special property. The combination of beautiful Chinese gardens, tranquillity, outstanding dining and genuinely attentive service makes it feel like a private retreat within Hangzhou. Of all the Four Seasons hotels I have stayed at in China, this is the one I would most happily return to.

jeanlucmS3632VG

It is just a unique experience that I was able to have, a sublime setting, unique quality of the environment. Warm, smiling, pleasant, and very professional staff. Customer care is there, and the comfort of the bedding is of high quality. I wish you an excellent evening, just as I had during my stay. I thank all the staff of this beautiful hotel very warmly.☝️❤️

Peech

My stay was, unfortunately, much too short and less than 24 hours. But this gave me a taste of how lovely and relaxing a longer stay could be. This is a resort, not a business hotel in city center, so the room was really spacious - with an enclosed patio of sorts connected to the living area. The bath room was huge, and the bath tub is next to the window with a view of the greenery outside. The whole place with the greenery and the lotus ponds was designed to put guests in a relaxing mood. Unfortunately I was too busy working inside the room and didn't spend enough time strolling the grounds. The popular trend in China is for travelers to do photoshoots dressed in "period costume", and the hotel also offers this service. Could be something interestng for many people. We had a fantastic dinner at Jin Sha, with many local and seasonal dishes. Breakfast buffet also offers a number of dim sum items that one could order. For our "fruit basket", the hotel offered a varietal of fresh berries, plus fresh lotus seeds which were in season. Not many people get the chance to eat fresh lotus seeds still in their green shells. I wish I had more time at this property. Would love to return.

Facilities Details

Free Parking

Free Wifi

Kids club

Playground

Spa

Sauna

Fitness Center

Laundry

Shops (on site)

Babysitting/Child Services

Lockers

Wired Internet

On-site accessible self parking

Ticket Service

Elevator

Accessible concierge desk

Accessible route to the registration desk

Accessible public restrooms

Kids facilities

Garden

Newspapers

Proposal spot

Yoga room

Bicycles

Children's books and toys

Baggage Storage

Business Center

24-Hour Front Desk

Smoke-free property

Desk/workspace

Terrace

Computer station

Hair/Beauty Salon

ATM on site

Concierge Service

Free Parking

Free Wifi

Kids club

Playground

Spa

Sauna

Fitness Center

Laundry

Shops (on site)

Babysitting/Child Services

Lockers

Wired Internet

On-site accessible self parking

Ticket Service

Elevator

Accessible concierge desk

Accessible route to the registration desk

Accessible public restrooms

Kids facilities

Garden

Newspapers

Proposal spot

Yoga room

Bicycles

Children's books and toys

Baggage Storage

Business Center

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10 Available Room Types

Premier Garden View Room King Bed

Balcony/Terrace

Electric Kettle

Satellite Channels

Blackout curtains

Kitchenware

Tea/Coffee Maker

Desk

Toiletries

Free Wifi

Slippers

Bathrobes

Accessible toilet

Free Toiletries

Interconnecting Room(s) Available

Toilet

Kids shampoo

Bar

DVD/CD player

Sleep comfort items

Air Conditioning

Extra Long Beds (> 6.5 ft)

Fold-up bed

Sitting Area

Daily newspaper

Carpeted

Adjustable height hand-held shower wand

Smoking allowed

Soundproof

Bathtub grab bar

Laptop workspace

Bathtub or Shower

Minibar

Wardrobe/Closet

Internet [LAN]

Daily housekeeping

Hypoallergenic

Telephone

iPod dock

Towels

High Chair

Hair dryer

Iron

Roll-in shower

Clothes Rack

Room service [24-hour]

Free bottled water

Premier Garden View Room 2 Double Beds

Balcony/Terrace

Electric Kettle

Satellite Channels

Blackout curtains

Kitchenware

Tea/Coffee Maker

Desk

Toiletries

Free Wifi

Slippers

Bathrobes

Accessible toilet

Free Toiletries

Interconnecting Room(s) Available

Toilet

Kids shampoo

Bar

DVD/CD player

Sleep comfort items

Air Conditioning

Extra Long Beds (> 6.5 ft)

Fold-up bed

Sitting Area

Daily newspaper

Carpeted

Adjustable height hand-held shower wand

Smoking allowed

Soundproof

Bathtub grab bar

Laptop workspace

Bathtub or Shower

Minibar

Wardrobe/Closet

Internet [LAN]

Daily housekeeping

Hypoallergenic

Telephone

iPod dock

Towels

High Chair

Hair dryer

Iron

Roll-in shower

Clothes Rack

Room service [24-hour]

Free bottled water

Room, 1 King Bed, Terrace (Garden)

Electric Kettle

Satellite Channels

Patio

Accessible toilet

Blackout curtains

Kitchenware

Tea/Coffee Maker

Desk

Toiletries

Free Wifi

Slippers

Bathrobes

Free Toiletries

Interconnecting Room(s) Available

Toilet

Kids shampoo

Bar

DVD/CD player

Ground floor available

Sleep comfort items

Entire unit wheelchair accessible

Air Conditioning

Extra Long Beds (> 6.5 ft)

Sitting Area

Daily newspaper

Carpeted

Adjustable height hand-held shower wand

Smoking allowed

Soundproof

Bathtub grab bar

Laptop workspace

Bathtub or Shower

Minibar

Wardrobe/Closet

Internet [LAN]

Daily housekeeping

Hypoallergenic

Telephone

iPod dock

Towels

High Chair

Balcony/Terrace

Hair dryer

Iron

Roll-in shower

Clothes Rack

Room service [24-hour]

Free bottled water

Garden View Room 2 Double Beds

Electric Kettle

Satellite Channels

Blackout curtains

Kitchenware

Tea/Coffee Maker

Desk

Toiletries

Free Wifi

Slippers

Bathrobes

Accessible toilet

Free Toiletries

Interconnecting Room(s) Available

Toilet

Kids shampoo

Bar

DVD/CD player

Sleep comfort items

Air Conditioning

Extra Long Beds (> 6.5 ft)

Fold-up bed

Sitting Area

Daily newspaper

Carpeted

Adjustable height hand-held shower wand

Smoking allowed

Soundproof

Bathtub grab bar

Laptop workspace

Bathtub or Shower

Minibar

Wardrobe/Closet

Internet [LAN]

Daily housekeeping

Hypoallergenic

Telephone

iPod dock

Towels

High Chair

Hair dryer

Iron

Roll-in shower

Clothes Rack

Room service [24-hour]

Free bottled water

Lagoon Suite

Patio

Electric Kettle

Satellite Channels

Blackout curtains

Kitchenware

Tea/Coffee Maker

Desk

Toiletries

Free Wifi

Slippers

Bathrobes

Accessible toilet

Free Toiletries

Interconnecting Room(s) Available

Toilet

Kids shampoo

Bar

DVD/CD player

Ground floor available

Sleep comfort items

Air Conditioning

Extra Long Beds (> 6.5 ft)

Fold-up bed

Sitting Area

Daily newspaper

Carpeted

Adjustable height hand-held shower wand

Smoking allowed

Soundproof

Bathtub grab bar

Laptop workspace

Refrigerator

Bathtub or Shower

Minibar

Wardrobe/Closet

Internet [LAN]

Daily housekeeping

Hypoallergenic

Telephone

iPod dock

Towels

High Chair

Hair dryer

Iron

Roll-in shower

Clothes Rack

Room service [24-hour]

Microwave

Free bottled water

Facilities Details

Pool and Spa

Fitness Center

Spa

Sauna

Parking and Transportation

Free Parking

Front Desk Services

Lockers

Ticket Service

Newspapers

Baggage Storage

24-Hour Front Desk

ATM on site

Concierge Service

Entertainment and Family Services

Babysitting/Child Services

Kids club

Kids facilities

Children's books and toys

Playground

Smoke-free property

Business Facilities

Business Center

Shops

Shops (on site)

Hair/Beauty Salon

Common Areas

Terrace

Cleaning Services

Laundry

Internet Access in public areas

Free Wifi

Wired Internet

Miscellaneous

On-site accessible self parking

Elevator

Accessible concierge desk

Accessible route to the registration desk

Accessible public restrooms

Garden

Proposal spot

Yoga room

Bicycles

Desk/workspace

Computer station