Hangzhou Huayue International Hotel

Visited as part of a school trip in September 2016. Breakfast was poor with little variety, and food was not readily replenished. The hotel lobby was PITCH BLACK at night, with only a small table lamp at the reception desk turned on. Using the lobby wifi involved me sitting in a chair in the dark. Plus point is that rooms were comfortable and clean during my trip duration. Lighting a bit dim though. Toilets were clean but also quite dark. Wifi in the room worked from the 2nd night onwards, but as usual required VPN to get past the Chinese firewall.

After checking in, I was accompanied to my room by the bellboy, who entered my room and promptly removed the ashtrays. Although this fulfilled my advance request for a non-smoking room, it was not what I had in mind. Further reducing my first impression, I found the bed linens were soiled, towels dirty and the room carpet needing to be vacuumed. I could not call the front desk because the telephone in my room was broken so I trudged downstairs to the front desk to complain. The elevator is very slow. I was given laundered sheets and towels but told that the vacuum cleaner could turn on but could no longer suck up any dirt. Should I ever have the desire to found an entrepreneurial business, I am certain that I could easily make money by travelling from Chinese hotel to hotel, teaching housekeeping staff how to change vacuum cleaner bags. Once I showed staff how to put a fresh bag in their vacuum, to their amazement, their old Electrolux began to work as good as new. The bathroom floor in my room, however, was covered with mildew, and could not come clean even with a good washing. Making the bed and cleaning the flooring in my room should not have been my responsibility. Overall, facilities are run down and staff are either poorly trained or indifferent. Water pressure in the shower was far too strong and could not be adjusted. Only scalding or freezing water came from the tap. Food service was generally lacklustre and the breakfast room was filthy. Tablecloths had likely not been changed in months. Also, the complimentary WiFi network throughout the hotel was not functioning during my stay. With more attention to detail, I could certainly have rated this hotel at three stars. The price being charged, at 288 RMB per night for a very basic room is comparable to what should be charged in three star properties but what I received for the money was not good overall value. Now that the staff know how to change their vacuum cleaner bags, I suspect future guests may even bump up their rating to three stars but two stars is much more in line with my actual experience.

Stay 2 nights here for bring our 280 people..the locations quite good,the lobby is very big..and they staff is really help us when we need to delivery our luggage to room..rooms is quite big, but the ornaments is too old or chinnese style.. i think the lightning is not so bright also..but still ok.. the breakfast is good,i try their buns, is very delicious.. and also the noodle.. over all is still ok for stay