Narada Grand Hotel

After two long flights, I was happy to see that this hotel has a spa. Turns out that the spa cannot accept non-local credit cards. They called up to the reception to see if they can charge to the room. The reception said no because my room was paid for by my host. They suggested that I go upstairs and withdraw some money at the ATM. Upstairs, it turns out that there is no ATM. I go up to the reception and ask them if they can take my credit card for incidentals and let me charge to the room. The woman at the counter makes a face and hands me over to a man. The man calls the spa, talks to someone at the back office, and tells me I can come back up to the reception after the massage and pay with my credit card. Knowing that the spa staff will not understand if I tell them this in English, I ask him to call the spa and explain. He makes a call assures me that everything is fine. I go downstairs and the spa staff say they have not heard anything. I ask them to call the reception. They call and say, "no". At this point, I got fed up even more stressed than before, and left. I've traveled around the world and stayed in more hotels than I can remember. This is by far the worst front desk experience. Front desk people at 5-star hotels proactively find solutions to the customer's problem. Here, they not only are unhelpful, making me run around wasting time, but go far enough to make me feel unwelcome. The only reason I don't give a 1-star is that the room is very nice and spacious and the dinner was good (not outstanding, but good)

The rooms are nice and clean and the bed is comfy. The toilet and shower could be updated. The breakfast is very large, but still somehow I found very little to eat. The Chinese restaurant on the 3rd floor was just average. All in all I still think this is one the best hotels in the area.

Really enjoyed this hotel. Room was amazing, I had a suite. Two bathrooms, huge sitting room. View over the lake was truly beautiful. This is really a resort, something to do with family or friends. Nice bed with good wifi. No problems, would stay anytime I go to this area again.