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Reviews from Guests

3.0/5

tripadvisor

67

Reviews

from real guests

chintanaf2025

5

/

5

Room nice and clean, staffs so much kind and helpful even when they can't speak English, i'm really appreciated with them.

777chai

4

/

5

We flew from Kota Kinabalu to Hangzhou via Airasia and took a taxi to the hotel. The journey from the airport to the hotel was just about 50 minutes. The taxi driver had no problem locating the hotel. I had printed out the address in chinese for the taxi driver reference. The taxi fare was around Renminbi 125 (there were 4 of us in the taxi). Upon reaching the hotel front door, the hotel concierge staff assisted with our luggage and guided us to the hotel reception and attended to our check in. We paid Renminbi 200 as deposit for our room (we booked two rooms so we paid 400yuan deposit). The check in procedure was done in a jiffy. I asked one of the concierge staff about how and where to purchase the hangzhou transportation card ('Hangzhou Tong') and it was a surprise when the staff disappeared into a room and cameback with 4 hangzhou transportation card and gave it to us for free, he told us that the card was empty and we have to top it up at the subway station. After that, we were ushered to our respective rooms; twin bedroom and double bedroom. My sister and I were in a twin bedroom and our room overlook the building facing the shops fronting the hotel main door. Our friends double room's has an atrium window opening up to the centre part of the hotel building that has a glass roof. Our rooms are provided with complimentary 2 bottled water, bath, face towels, toothbrush and some other bathroom essential. There was also hairdryer in the bathroom. The shower stall was okay, our friend's husband who was tall did not have any problem showering in the bathroom. The hotel room is clean and tidy and the room service is done everyday (you have to put the card on the bed for them to change the bedsheet. This card can be found either on the writing desk or Television table). It was a good sized bedroom, not too small, we had space to moved around and could open out luggage to unpack. The rooms came with free breakfast (the breakfast coupon will be given by the reception. I DON'T think the reception staff speak any English. Our communication was all done in Mandarin. We booked our transport to the airport at the travel centre at the hotel lobby (160Yuan for 4 person in one station wagon taxi). Stayed with sister and friends for (2 nights + 4 nights), in between we went to Shanghai for 4 nights.

frankcyc

3

/

5

Hotel is close to the famous Westlake n shopping area of town.A lot of restaurants around the hotel including Mcdonald.The famous Grandma's Home is a must!Cheap n no tip Chinese food are impressive.Dongpo roast is recommended.Go early as there are always queue waiting for a table. Westlake is the famous scene here which inspired Hangzhou poet Suthe Dong Po n Li pai.Chinese poetry are in abundance describing the beauty of the lake which is about par4(450m) distance from hotel. Room is small but tidy n adequate.Bed is lovely.The aircon is too efficient that it get stuffy.U may need to off it n even open the window to help u breath better at times.I would increase the stars awarded but for the airconditioning.But this is winter n some prefer it hot! On the whole not the Ritz but adequate n good for a traveller who needed clean tidy n warm room.

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