Sheraton

First time here - good first impressions. Comfy bed, lots of amenities - awesome ! Fitness room was well equipped, though some equipment are showing their age. Many treadmills and ellipticals. Free weights area was sizable. No towels were available though, thus one has to bring one from the room. Indoor pool looked good - will have to try that out next time.

Good location in the center. Spaciour rooms Great view of city from launch quiet place and rooms Big breakfast An interesting temple across the street.

Have just been approached in the lounge by the lounge manager, claiming that an issue that the hotel has already resolved was not the hotels fault. They charged 2 different amounts to my card electronically, then claimed they only charged once because of a piece of paper they had, then called to say the amount would be refunded within 10 days and I thought all was good. Then the lounge manager decided to approach my wife to tell her it was not the hotels fault??!! Please explain how a guest could possibly make 2 charges for 2 different amounts to my own credit card from the hotels system? Unbelievable and for a manager to choose to approach a customer and “discuss the issue again” in the lounge at a busy time. Basic customer service training might need refreshing. The gentleman working in the breakfast restaurant was excellent, remembered what my wife and I had to drink the previous morning and brought them to our table. He was helpful and setting a great standard for the hotel. The hotel is in a good location, have always had nice rooms and yes things are probably a little dated but clean and in general a decent place to stay when visiting Ningbo. Likely to give another hotel a chance on my next visit after the poor experience this time, but hopefully for most guests they have a good experience and do not have to experience the issue and lack of ownership that I did.