Hotel Dann Carlton Barranquilla

First the good: cheap. Food’s not terrible. Maintenance, very bad, check-in and check-out takes for ages even if you already paid . At checkout they have to call someone to check you haven’t stolen anything . Toilet doesn’t work, towels and pillows whereVERY old. Soap like in bulk - everything looks cheap. Employees are very nice and friendly. But overall the hotel should be an average 4 star, far from a 5 star.

I was given accommodation on the 10th floor. After two days, I received notification that there would be a party on the floor above where the room is located and that I would be moved. From the room. The communication said that the meeting was until midnight. I just called the reception because I have not been able to sleep due to the loud volume that even generates vibrations. They tell me that the party will extend until 3:00 am. A complete lack of consideration, especially considering that I am on a business trip. The person at the reception tells me to speak with the auditor to change my room. A complete lack of consideration and absence of a calm environment that should be offered to customers. My rating is the lowest because, being a supposedly 5-star hotel, the comfort and convenience of the guests should be the priority.

They're getting really stingy with amenities. If you don't have items like a bathing cap, they don't replace it, they just leave one, which you don't understand in several nights stays. However, every day they fix and refit the minibar and even charge things that were not consumed.