Isla Arena Plaza

It is an excellent hotel; the rooms are comfortable, they care about customer service, the food is tasty. Excellent attention to the guests; it is a space designed for rest and connection with nature, and recreational activities are organized for the clients. The staff is very dedicated to making the clients feel at home

All photos on the website are not real, the hotel is careful and in restoration. Old and in need of renovations. the hammocks are on the employees terraces, and n can be used and the garden completely dirty and sloppy and in works Closed restaurant, old and broken unusable volleyball field and playground, the whole structure needs to be painted and changed, old and dirty the beach is not private, the boats arrive and leave for the city, there is no bohio on the beach, everything incliodo have schedule, and after h19 you can not drink without paying. There is also no beach bar. In the restaurant, there were few people was a la carte and there was neither dessert nor tea nor fruit, nor milk nor cocoa, nor bread, good food but little variety, I had to go and get water myself for tea in the old restaurant undergoing renovations, where there were rats near the dispensing water. The staff is very friendly, but the director and the organization is terrible, they are very helpful. They were wrong on my first night reservation, I had to go back to town by boat to sleep the first night, and I lost 1 day of vacation. Once there they told me that they realized I had paid for 1 night less, they were wrong on my reservation and wanted to make me pay more of the bill I paid for 2 and for work problems my partner didn't come all week, I asked the favor the last day I can come make him stay and eat without expenses, and I almost had to implore, because they wanted to make him pay the daypass, They caused me many inconveniences, and they did nothing to compensate me with service, neither the director nor the organization. They are not interested in customer satisfaction, they think only about their benefits and how to collect money. It is a good choice for 1 day or some beach days, because the place is very cute, but the quality is a 2 stars, and it is not worth price it costs.

Excellent hotel, staff is spectacular, attention 10/10. Ros super clean, recreational activities uff great, 100% recommended, all inclusive plan with open bar is everything I expected, on instagram show all the activities they do during the week.