Hotel Estelar Altamira

Old rooms and poor air conditioning.

It is a beautiful hotel, its wet area is spectacular. There is a lot of variety in its restaurants, and the service from the staff is very good.

The stay at the hotel was, in general, very comfortable and pleasant. From our arrival, the reception staff welcomed us with great kindness, and throughout the stay, all the collaborators were attentive, helpful, and willing to respond promptly to any request. The rooms and common areas are comfortable and well-maintained. One of the aspects I liked the most was the tranquility that is felt in the hotel; it is a serene environment, without excessive noise, ideal for resting and sharing with family. I want to especially highlight the pool area. I found it excellent that they have staff in charge of activities for the children. My daughter enjoyed the organized activities very much, and it was also a great detail that they have floats and other recreational items for the little ones. The breakfast is delicious, with a good variety of options and products of excellent quality. As a suggestion for improvement, I believe that the Toretto Pizza restaurant could review the preparation of its pizzas. Furthermore, I want to congratulate the hotel for the quality of the service received and for the attention provided during our stay. Without a doubt, it was a positive experience.