Liburna Hotel

On arrival at the hotel we were trying to be optimistic about our room as the exterior of the hotel was not very inviting. Well, the room was a disaster, grubby furnishings, cramped space, stained ceiling around smoke detector, less than clean bathroom and overall not a nice place to be. The exterior was even worse, pool area being filthy, cracked tiles, dirty furnishings, filthy shower at the bottom of a flight of stairs! The food was alright but the usual cold buffet in the evenings with overdone vegetables etc. The walk into town was described as a pleasant short walk with a beach just outside the hotel. In reality the ‘beach’ was a small piece of shingle with concrete slabs to sunbathe on and the walk was a tricky to navigate as this was concrete and rocks and more so in the dark heading back from town. Needless to say we only stayed 1 night and quickly moved on to another hotel. One good point the staff were lovely and very sorry we had not enjoyed our stay. It’s such a shame because it could have been such a beautiful hotel as it’s in a stunning location.

The location of this hotel, its parking and its breakfast cannot be faulted. The view from our room was simply exceptional. However, it should come with a warning. To get to our room we had to go down two flights of stairs (there's no elevator) with two big suitcases. Since the old town is close by, one can go out from the back and walk along the beach to it. One evening, upon our return, we found the doors locked. No forewarning and no signage how to get in and no lighting. Also, at around 5pm they had already ran our of beach towels. They need a little bit more organistion and more lighting.

My first impression of the room at Liburna Hotel was not the best. It was beautiful, but the room overlooked the parking area, and the window was almost at the same level as the parked cars, which made me feel uncomfortable because people in the parking lot could look directly into the room. I asked at reception whether it would be possible to change rooms. They promised they would try to find a better solution, and what I received was even better than I had expected. I was moved to a room with a beautiful sea view. I was more than satisfied with the new room, and the way the staff responded to my request completely changed my experience of the stay. Another experience impressed me just as much and showed the level of care given to guests, as well as the excellent cooperation between hotels within the Aminess group. I had accidentally left a light summer cardigan on the terrace of Korčula Heritage Hotel, which is also part of Aminess. It was found, and the gentleman at the front desk promised to bring it to the reception desk of the Liburna Hotel after his shift. The same evening, I was able to have it. These may seem like small details, but they say a great deal about the quality of service and the way guests are treated. For me, everything doesn't have to be perfect from the very first moment. What matters even more is how the hotel responds when a guest has a concern or needs assistance. In my case, the staff at Aminess hotels did everything they could to make my stay enjoyable. I will remember Hotel Liburna not only for the lovely room and beautiful sea view, but even more for the kindness, professionalism, and genuine care shown by the staff. My sincere thanks to the staff of both Aminess hotels in Korčula for their kindness, care and hospitality.