Aparthotel del Mar

I have a very bad impression of the resort. Performance is poor in several areas. The staff at the hotel didn't care about the continuous fire alarm for about half an hour, we had to carry our luggage up to the 3rd floor on foot. The information signs at the hotel are incomplete. The air conditioner was too loud, we had to turn it off at night, but it got hot anyway. The music blares for a long time in the evening, or there is an event in the square in front of the hotel; it's hard to relax. The beach next to the hotel is in a lower class; the right beach can be reached by car, it's far on foot. The towels were dirty upon arrival. Since the mop head was missing, we asked for it - but we didn't get it. According to the description, there is a safe in the room - but there wasn't one. Car parking is difficult, only very far away, several hundred meters away. The shop at the bottom of the hotel is a positive, but they often run out of supplies. Overall, this is not a 4-star place, more like a 2 or max 3; I don't recommend it for relaxation.

The entire arrangement is an absolute disgrace! Something like this has never happened to us before. The reception was off to a bad start already. There was no instruction whatsoever from the reception staff. The way to the room confirmed the first impression, patched-up spots on the walls everywhere. The elevator interior walls were dirty and smeared, unpleasant odor and dirt in the corners. The apartment has seen better days, which would not be a problem per se if it were maintained. All of that looked better in the pictures on the hotel website. We ultimately had to make the third bed ourselves - even after asking about the whereabouts of the missing bedding. The premises as a whole are dirty; you find the previous guests' hair in the bathroom, walls and surfaces were smeared, dirty kitchen, some cobwebs in the room, old wasp nests visible on several balconies, etc. Cleaning did not take place the entire week!! We were merely thrown towels as well as trash bags onto the bed. The bed was not made. The loungers by the pool are partially defective; the pool was not used for hygienic reasons. Fairly loud musical "entertainment" in the evenings, only unfortunately no one notices that the sound system is distorting due to the volume. Overall, one can only advise against it.

Cleaning is questionable (for the bathroom, we bought a product to prevent unpleasant odors from the shower drain, towels were changed on the third day). Breakfast and the restaurants are good. On the last day, my 15-year-old son wins AirPods from the vending machines, but the mechanism jams and the prize is not delivered. The manager is unavailable, and "agrees" through an employee to refund us €40 spent in the arcade. This is because the company responsible for the games is not present and would only show up the next day. The best way to disappoint a 15-year-old boy with the only flaw of having won a prize. Terrible problem solving. Poor management of customers. I would expect at least an apology (or better, the shipment of the prize to my home), but that will not happen.