Hotel Zlatni Lav

How is it possible that the hotel is categorized with 4*?? Realistically between 2* - 3*. A room on the ground floor with a "terrace" - a narrow corridor and in close proximity to the night passage, which is open day and night. After check-in (reserved for 3 nights/4 days), before leaving the hotel, we closed the window as stated in the instructions for operating the air conditioner. When we returned in the evening, the room was above average hot and stuffy. The air conditioner in the room did not work - they kept this from us and suggested that we open the door to the corridor and the balcony door - a 4* hotel?? The next day (after a sleepless night, because we were forced to keep the door to the "terrace" open due to the heat in the room - listening to the hotel guests walking through the night entrance in the immediate vicinity) "a friendly receptionist with many years of experience" told me the happy news that released a room with working air conditioning - of course for an extra charge - 4* hotel?? When I explained to him that the room belonged to me as described and advertised, he offered me two options - to move with an additional payment or to stay in a room without air conditioning. I decided on the third option - I left the hotel.

The environment is beautiful but not well looked after, just a few steps from the sea. Staff who speak little Italian or not at all and are quite rude. The restaurant staff were very helpful and friendly. It doesn't deserve the stars it boasts.

Booking id 2401539404 Reserved by Lastminute.com a double room with sea view They provided a double room with sea lateral view 2 days to talk with the hotel manager, without any kind of availability to recognise reimbursement or to provide the accommodation we actuallybooked No assistance from Lastminute.com Quite old facility, no elevator, missing maintenance (see photos)