Hotel Damianii

Upgraded to a lovely room staff all brilliant especially Nelly so helpful knowledgable and Vulcashin who served us breakfast every morning so polite and nothing too much trouble. Enjoyed the beach pool and all facilities - would definitely recommend also a lovely walk to Omiš for food and drinks which we enjoyed - thank you all we will be returning.

Avoid Room was dirty and the bath not working, Staff were unfriendly and had poor communication, we left early and were told a refund would be sent and nothing was ever received despite chasing.

This review is honest and current. I will highlight the many considerations you should have before considering staying here. I doubt the trip advisor award they received in 2018 would be relevant in 2024. We booked in June 2024 a “Deluxe Suite with Sea View & Terrace” for 8 days at a cost of over £5,000. These are our issues while staying at this 5-star accommodation in July 2024. Taxi from Split Airport to Hotel is 109 Euros. On Arrival location of Hotel is amongst many other close by apartment blocks and houses, the road directly outside is continuously busy and noisy. The hotel has a small beach, accessed by crossing the busy road. Hotel beach cabanas have no bar facilities, they are squashed together and 8 feet away from the waters edge, this space all around is taken up by holiday makers so no privacy. Drinks are warm and served slowly, bought back and forth from the hotel. Conditions of the use of Cabanas is that you only eat and drink from the hotels extortionately priced menu. On arrival the reception area smelt terribly of drains. Only 2 staff on duty, No one offered to take our cases to our room, we were just given our key cards and shown the lift. We asked about the hotel, we were told breakfast was included, and use of the gym available too also free of charge. No other hotel information was given. We went to our room in the dark as the lift and hallways have no windows and are very dark, also the small light outside our room was broken, so we had to use our mobile phone torch to open our door. On entering the suite, we were hit with a stench of drains/sewage much worse than in reception, we could taste it! We ran all of the taps and poured water down the drains to try to clear the smell, then opened all of the doors and windows. We then discovered our smart room was less than smart with nothing working adequately. Guest Wi-Fi Not working, fridge warm, barely any aircon was working, found used old toiletries left for us, no shower gel in the shower, damage to areas of the entire suite, missing and broken lights, broken furniture, broken mirrors, insulation strip hanging off the wardrobes. If you used the wardrobe, you could not use the bathroom as the wardrobe sliding door opened and prevent access to the bathroom & toilet. Very bad design and hard to open due to weight and suction of th doors. We called reception, waited 1 hour with packed cases, we called down again, then waited another 30 min then the receptionist appeared, no manager was available only a head of housekeeping was available. After putting the receptionist under pressure we were given the staff Wi-Fi code as the Wi-Fi network facility to guests was not working. The smell was still awful, the receptionist left us for another 30 mins with no information, so we called again, she later appeared not with a maintenance man, but a bucket to wash out the traps in the floor under the sinks. Head of housekeeping knocked 1 hour after to tell us, well you have to expect a smell in small hotels, honestly at over £5,000 for 8 days we certainly do not, we expect the hotel to have noticed it, dealing with it before sending us to our room! Our smart room apparently is controlled from Germany, so we were told to wait until the next day to see any change to our room controls for blinds, air con, lights etc. By the next day I turned off all the circuits breakers to reboot the entire system (luckily, I have engineering knowledge) I commented that nothing gets done even after asking repeatedly, the manager suggested my efforts hadn’t cured the issue, it was purely coincidental it all worked as Germanys instruction had happened at the very same time I dealt with it, Really! Day 2 We spent most of day staying in our room waiting for many problems to be resolved which sounded like they would be but weren’t. We still had a warm fridge which apparently is working! lights are still out in our room which haven’t been replaced, also still no light in the hall so we can access the room without a torch. Day 3 Breakfast throughout was lovely served by two very nice staff members Nicola & Lana. Some mornings breakfast took 45 mins to be served, no buffet to speed things up only bread rolls and croissants at the table. Only 5 rooms occupied at this point out of 12 so not good. Our room was cleaned promptly every day which was great. Around the pool seemed really lovely (although the main jacuzzi and water feature at the pool were broken for the entire duration of our stay) however due to short staff issues, we were only offered a drink twice in the entire day, the rest of the time you had to go to the bar inside in your swimwear to ask for drinks, and they were warm, even beer at their prices! The service did improve in the mornings considerably once we became friendly with the morning staff, but the afternoon service was hit and miss. The Pool stereo system is broken, the speakers continually moving the volume up and down which is very irritating and only the same rolling playlist every day. We decided to research our room for the next week to see the price and noticed a reduction of £2,000 why? could it be it’s totally overpriced and can’t be filled. This is by no way a 5 star hotel by any standard anywhere we’ve stayed in, it’s shockingly bad. I have a global company and is am a seasoned traveller and know what to expect from a 5 Star hotel. The staff seem lovely, but you just can’t get anything you need easily, the answers never yes to anything that’s not right! We were called by the electrician offering to come at 7.30pm while we’re getting ready to mend lights. The room has been free all day so obviously that’s when you maintain the room and hall! They beach area from Omis to Dulce is mostly full of families travelling in from Poland, Czechoslovakia, Hungary by car, filling the beaches and surrounding areas. It is not the Idyllic old quiet sandy beach suggested by others with amazing restaurants near by, there is one amazing family food restaurant (Local) by the beach, which is permanently busy, needing a reservation to eat. If you want to eat in the restaurant In the hotel, it is very expensive and during our stay was empty most of the time so there no atmosphere for your money. This hotel thinks it’s on the Amalfi coast, yet it’s so far from the standard expected for the prices charged. I think the 5-star award was purchased or self-awarded, and not earned by 2024’s hotel standards. To be a true 5-star hotel its mixture of Location, Facilities, Standard of Rooms, Furniture, Fixtures & Fittings, Services Available, Customer Experience, Etc. We experienced very little of all these and paid over £600 per night for our room, felling totally ripped off. 27th July the pool services to customers stopped completely, while staff fussed around a couple of models and photographers hired to take photos, probably to encourage business. We had models laying feet from us while trying to enjoy our day, without the courtesy of telling us what they were doing there, or even an apology for the inconvenience caused to us on what was my wife’s birthday. It went on all day. ( So, look out for promotional shots of the models lying on the broken Jacuzzi cover with a fruit salad) Five days after arriving all the lights were mended. 28th July we woke up to no hot water, we have to run the bath and sink cold water taps to access luke warm water in the shower (shower doors dont close so floods the bathroom), this lasted for an entire two days until we were taken seriously. We left on 30th July with no reduction to our room after everything we suffered. Won’t be coming back!