Hotel San Antonio

Stay from August 8 to 11, 26. Terrible, bordering on a scam. I wouldn't even give it one star. Disastrous customer service. We spent 2 days without air conditioning and they just tell you that they have called the electrician but that they have many service calls. Does anyone believe that a 4-star hotel does not have a maintenance service to handle this type of breakdown? Well, 2 nights at 30° and when asking for the complaint book, the young lady at the front desk tells me that they do not have one and to write an email to the manager. I do not recommend it at all.

Absolute disappointment: no air conditioning and no solution or compensation. Unfriendly and unqualified staff. Dirty, noisy. They were given their stars for free. It needs demolition.

Very poor experience overall. The hotel staff were rude and unhelpful from the moment we arrived. There was no mention during the booking process that we would be staying in a separate annex building. We specifically booked the Beach Hotel, but on arrival we were placed in an annex by the roadside with no sea view and no explanation or apology.( see pictures of the awful building we stayed in) The staff showed little interest in addressing our concerns or offering any assistance. Food options in the surrounding area were very limited and surprisingly expensive, which added to the disappointment. The only positive aspect of our stay was the beautiful sea and beaches. Unfortunately, everything else about our experience fell far below our expectations, and I would not recommend this hotel.