Atrium Hotel Split

This hotel is outside the city centre and needs improvement. I wrote a letter of complaint and I am still awaiting a response. I stayed at the Atrium Hotel in Split last night in room 514 as part of the Gate 1 group. When I arrived at the room, I noticed that the refrigerator was not plugged in. I put the plug into the outlet and placed a bottle of water inside to keep cool. A while later I heard a noise from the cupboard with the refrigerator. I thought the bottle of water might have fallen. I checked and it was still upright. In the morning, I noticed that the plug had fallen out and my water was warm. At breakfast, the food items were not labeled. I saw two platters of crepes. I had no idea what, if anything, was inside the crepes. I took one and put it on my plate. It was only after I cut it open that I saw Nutella inside. Since I do not like hazelnuts, I was unable to eat the crepe. It took a while for a new tray of crepes to be brought out. There was some sort of jam inside those crepes. It would be nice to know what I was eating. There are certain foods I can't eat. I do not want to take a chance if food is not labeled. There were pastries I could not eat since I do not know what kind they were.

Great location fo the ultra festival, nice amenities, great big rooms!

Definitely not a 5 star hotel experience (see below for list of 5 star standard amenities which were not present). At best a solid 4 star level and customer service was basic. Pool & Spa area was unusable because of ineffective air conditioning (air temperature was 30C+). Amenities not present- no room service, mini bar, or safe in room, limited drawer space, no large bath towels. Poor coffee and no table service at breakfast; quality of food not great (e.g. tinned fruit rather than fresh). Room was spacious, modern and clean. Location not good- distant from old town and in quite a run down neighbourhood.