Biokovo

Amazing hotel for a small town like Makarska. Rooms are big and spacious, everything is clean. Located on the harbor you can walk easily to everywhere and explore Makarska. Walking distance to boat tours. Breakfast is big buffet with loads of things to choose from. A/C was working great. I love how they stack the bathroom with toilet papers so you don’t have to ask if you ran out. Overall no issues with our stay!

Stayed here for 2 nights with tour group G-Adventures. Location is awesome. However, the AC was not working and it was hot. Apparently, they knew this before we arrived and did not inform the tour group. We could have stayed in other hotels. The rooms were clean but our shower was plugged and overflowed on to the floor.

We checked into the Biokovo hotel in Makarska and at first everything seemed very positive: a great location, clean and updated rooms, and friendly staff. We went out to enjoy the town and returned later that evening. When we turned on the air conditioning and went to sleep, we quickly realized something was wrong. The unit made noise as if it was working, but the room was not cooled at all. Opening the window provided only minimal relief, while the noise from the waterfront street made it nearly impossible to sleep. In the morning, reception informed us that the air conditioning was not working and that most rooms were affected. What is most concerning is that this was not a new or unexpected issue. The hotel had been aware of the problem for several days prior to our arrival, yet chose not to inform guests at check-in. Despite clearly knowing that they were unable to provide a basic and essential amenity, the hotel took no responsibility. They did not offer to relocate us to another property, did not provide even simple alternatives such as fans, and made no meaningful effort to resolve the situation. As a result, we were left to endure another sleepless night in unacceptable conditions. This was not just an inconvenience, but a failure in basic guest care. The lack of transparency, preparation, and accountability is deeply disappointing and reflects very poorly on the hotel’s standards and management