Luxe Hotel

I booked a room on Agoda filtering for 4 people. The description clearly stated: "1 queen size bed AND 2 single beds", totaling 4 sleeping arrangements. Arriving in Split at 10 PM, the hotel denied us access because Agoda's system recorded the reservation for "1 adult", which is completely absurd given the number of beds rented! We had to negotiate from 10 PM to midnight on the phone with Agoda, only to end up left on the street in the middle of the night in a foreign country. Customer service today refuses to provide me with the promised cash compensation over the phone and hides behind unusable "Agoda Cash" credits. They blame the customer instead of taking responsibility for the display bug on their platform. Unfair business practices and shameful emergency service. Avoid at all costs!

We booked this hotel because it within walking distance of the old town, which is traffic free. Also we could take taxis to restaurants outside Split old town and it is overlooking the ferry port for trips to the beautiful nearby islands such as Brac & Hvar by either fast catamarans or slower cheaper ferries We stayed for 2 weeks from end of May to early June. Our room was a Comfort type with a sea view and a small balcony. It had king size bed, coffee facilities, a small safe for valuables in the wardrobe and plenty of storeage place ( we asked for extra hangers and pillows). The bathroom was modern with a combined bath and shower. All the staff were very helpful and friendly and hotel was very clean and our bedding and towels were all changed each day. In the basement there was a fully equiped fitness room, a jacuzzi and a sauna. The hotel was very clean and modern. The only criticism was the breakfast because the food was generally very cold, the coffee machine only warm, the toaster jammed, eggs were hard boiled, cold pancakes, they ran out of fruit jogurt & muesli and had minmal fresh fruit. They need a small microwave to heat food. I complained to Irma the General Manager and she arranged that Natelie, who was serving in the breahfast room and very nice & helpful, look after our requirements better, but these small issues could easily be resolved, since we heard many guests muttering about the breakfast problems. All in all, we would highly recommend this hotel inspite of the poor breakfast

Great location, you can reach the center in a few minutes passing by the fruit and vegetable market. Convenient for those traveling by ferry, the hotel is easily accessible from the port. The rooms are comfortable and spacious. Very good breakfast. The reception staff is friendly and ready to answer any questions. I personally compliment Miss Marieta on her courtesy. Satisfactory experience. I recommend.