* Vestibul Palace

The staff at this hotel were wonderful—friendly, accommodating, and genuinely helpful throughout our stay. Unfortunately, the condition of our room made the overall experience extremely disappointing, especially given that this is marketed and priced as an upscale luxury hotel. We specifically chose this hotel over many less expensive options because we expected a higher level of comfort, particularly when it came to air conditioning. When we checked in, our room was 27.5°C (almost 82°F). There was a heat wave outside, and unfortunately, there was absolutely no reprieve from the heat inside our room. The room remained unbearably hot for our entire stay, making it extremely difficult to sleep or even relax. At this price point, if the air conditioning could not adequately cool the room, providing something as simple as an additional fan would have made a significant difference. On our final night, the shower also flooded. When the manager came to the room to collect the wet towels, even he was shocked by how hot the room was. He kindly offered us another room to sleep in, which we appreciated, but one of the beds would have needed to be moved into the offered room to accommodate us. By then it was already late, and we were departing early the following morning, so moving everything and relocating for just a few hours simply wasn’t practical. The staff did their best and were consistently kind and accommodating, so this review is not a reflection on them. However, guests paying luxury-hotel prices should reasonably expect a comfortable room. We spent our stay unable to sleep properly or escape the heat and, unfortunately, couldn’t wait to leave. For a hotel at this level and price point, the experience was extremely disappointing.

Our two night stay in the heart of historic Diocletian's Palace was outstanding in every way. Highest recommendation. What really made the stay memorable was the effort of staff to celebrate our sons' birthdays which fell on the days we visited. A small group of staff took the time to bring up a delicious plate of tiramisu and four glasses of prosecco to toast the occasion. We can't thank you enough! Book early as there are only 7 rooms available. What a treasure!

Firstly the positives, the location is incredible right inside the city walls and the staff are lovely. You are met from your taxi transfer and taken to your hotel. We were staying in the villa part of the hotel and our room was good but not really luxurious as the bedding is not the softest nor are the pillows. The shower was excellent though. Now for the negative , breakfast is actually poor. We have noticed that other people are now saying the same, what used to be a highlight of the hotel is now a let down. I asked if I could have breakfast in the main hotel like it used to be and was refused. What is now happening is that the staff are bringing breakfast in from Marshall’s kitchen next door and you have no choice in what you get. The orange juice is the worst I have ever had and very cheap. On our last day, I asked for fresh juice and did eventually get a fresh glass brought in from the hotel. The management have changed the breakfast venue only this season and they need to change it back.