Recently paid a visit to this hotel and had a very mixed experience. On approaching the hotel you notice the five stars on the front, I think not. My comments will echo many previous reviews, unfortunately nothing has changed. What's a matter with the owners and management at this hotel. As previously stated this could be a very nice hotel but at the moment it's far from it.
The hotel itself is fine, nice rooms ( if a little dark) with everything you need. The pool area is excellent, never crowded and plenty of sunbeds.
The problem with this hotel was the restaurant service. It was abysmal as previously stated in many reviews. The hotel is a stop over for many tours and most people never return. You have to pre-book lunch and dinner, which bearing on mind the size of some parties is perfectly understandable.
On our first night it took two hours and fifteen minutes to serve three pre booked courses, unbelievable. Sat at a table for eight, seven of the diners had been served and eaten their main course before mine even arrived. The second night the service was just as slow and we were told we could not have some of the desserts we had pre-ordered. Why ask us to pre-order something you cannot supply. On our third meal the tables were not ready. No wine glasses, no serviettes and very few staff.
If these comments sound harsh, I'm sorry but they are perfectly true and the management are clearly not interested in their customers. If any of the above were one offs I would understand but when this is happening time and again ( read the reviews) it is just not acceptable.
Would I return to this hotel, given a choice definitely no.
