Hotel Phoenix

An establishment that desperately needs a refresh. The pool was closed, and there were leaks in the hotel... The establishment really shows its age. The furniture is not only old but also damaged by time. The most disappointing aspect was the cleanliness of the room, which frankly left much to be desired. From dust in the corners to a bathroom that could really use a thorough scrubbing, the experience did not meet my expectations. However, I must commend the breakfast, which was a real surprise. The variety of options offered was excellent, from fresh products to hot dishes. Everything was delicious and well presented. In summary, if you are willing to overlook the state of the room for a nice breakfast, this hotel might suit you. Otherwise, a major refresh is necessary before I can recommend it.

I stayed at Hotel Phoenix with my school and it was honestly a complete disaster. The rooms were in awful condition, peeling leather headboards, stains all over the walls. And the audacity they had to try and charge my friends for “accidental damage” when EVERY room already looked ruined was unbelievable. It felt like they were just trying to blame us and squeeze money out of us for damage we obviously didn’t do. To make everything worse, there was absolutely no staff after 10 PM, so when my key card stopped working, I got completely locked out of my room with zero help, zero support, and zero responsibility from the hotel. The food was cold, the service was terrible, and the whole place felt like it was falling apart. I would never recommend this hotel to anyone, the experience was honestly infuriating.

We came as a school trip and they saw an opportunity to steal the money from the students and that’s what they did. they made us pay for something that we didn’t do and falsely accuse us of doing it while disgustingly arguing with us absolutely terrible and traumatic experience.