Hotel Praha

Room super small and 'the double bed was in a corner so I had to crawl over my husband into the bed, at HP the food is very bad. nuisance from the bar. No air conditioning but because of the noise, the window open is also not an option. No minibar, no coffee or tea making facilities. Hole in sheet of the bed etc. The only positive is the staff at the Restaurant.

Very nice wellness centre, it’s so modern and we were alone for whole time there. DISGUSTING FOOD, don’t buy Half Board, they are cooking food like in school canteens. !One receptionist is so rude to their clients, she was so rude to me because of nothing this is not person good for this hotel! - it was lady with brown hair the other receptionist with blond hair is so NICE, but the other one,….. WTF is that we can’t choose for first day, what we want to eat, we got chevapcici (I was hungry after eating all of it) - other day we can choose from 3 foods (cikanska pecene, penne s houbami, halusky s brindzou (but we got halusky with cabbage and they said that they don’t have brindza WTF WHERE ARE WE? What we liked: - hotel is renovated and looks good - nice view from windows to city centre and mountains - very nice head of bar, very nice older guy. He is so nice and friendly to his clients - nice wellness centre, we really enjoyed to stay here. (There is: inside jacuzzi, Finland sauna, one steam sauna, one herbal also the pool (BUT THE POOL WAS SO COLD) What we didn’t like: - we didn’t have mini fridge in our room - unkind staff - REALLY Cold pool in wellness - !There is no air conditioning in rooms! - DO NOT EVER BUY HALF BOARD FROM THIS HOTEL, it looks better then in schools but it tastes the same - bed sheets had holes from smoking

We had a bad experience with the red haired receptionist. I caught her caught lying. At 1700h she tells one thing and one hour later at 1800h she forgot her lie and told me something else. Even confronting her, she keeps her poker face. First at 1700h she says i did not have the same room 302 as before, because it is a superior room and i did not book superior room. I think it is not a superior room, but if reception says it is a superior room, then i have nothing to argue anymore. So, i can live with that... But at 1800h i confront the red haired receptionist with the hotel website picture. And then this same room 302 is not a superior room any more according to the receptionist and the website. I tell her she was wrong in the first place, but she just keeps her poker face. Apparently she forgot her convenient lie from 1 hour before. It ruined the first hours of my holiday. But i step over it. Review of the hotel itself: - good breakfast - swimming pool needs some maintenance because of missing tiles. The jet system never switched on, maybe i should have asked, but on my previous visit it was regularly working without me asking. - Outdoor Jacuzzi is very nice, but a bit expensive i think. 550czk for half hour. - bathroom is constructed with budget material, not like a 4 star hotel should feel. Door of shower: you must be carefull or it goes out of the rails. Had to remove the plug from washing table else water would not drain. Some maintenance guy had a look, but after 4 days still not repaired. Drainage of the shower was blocked, after repair it is better but still not good. Shower was like water saving shower, not really enough water for having a nice shower. - Cleaning personnel spilled chlorine on the bed, spot of 15 cm diameter soaking wet of chlorine. I find out because my wife smells the odor and thinks it is from the swimming pool. But my underwear turned white of the chlorine. Personnel changed the sheet, but even after 4 days, there was no replacement available for the removed mattress protector. I do not know in Czech, but in Netherlands use of chlorine in hotel for cleaning is forbidden. - location is very good, parking space might be problematic, at the end of the day it is really full - musty smell in the room at arrival - paid for triple bed room, and got double bed room with extra bed. While there was not really space for the extra bed. You could see it on the strange position of the furniture. For example bedside table was not even close to a bed. Television was turned away from the double bed. - Free wifi, but do not expect streaming qualitiy