Sun

We were there for a one-week family vacation, 2 adults, one teenager and booked a "suite" we liked: The hotel's location in the immediate vicinity of the colonnades. we did not like: - We were not given the room we had booked based on the photos. That room smelled very strange, the air conditioning didn't work, the toilet seat was just resting on the bowl, and the towel rack was practically falling off the wall. After we complained, we were assigned a different room. - The defects from the first room were gone, but the new room had a broken extra bed, no handle or lock on the toilet door (just a hole), a clogged shower drain, wallpaper peeling off the walls, and a broken safe. - Room service: Inconsistent and careless. Our sink wasn't cleaned even once during our entire stay. - Breakfast/Dinner: Food presentation was uninspired and unappealing; buffet logistics were poor (ill-conceived, unintuitive, cramped)—I spent every morning looking for a working pepper shaker; 12 out of 15 were empty and never refilled. - Men's restroom on the ground floor: 1 of the 2 stalls was out of order; the lock on the second door was broken, so it couldn't be locked. - Pool/Wellness area: Very small and unappealing.

I've been staying at this hotel since July 2nd and sincerely recommend it to no one. Of the real advantages I can mention only the successful location and availability of air conditioning - therein the merits end. The downsides, unfortunately, are far greater, and they ruin the whole impression: Cleaning: quality leaves much to be desired. Household conditions: the refrigerator in the room does not work from the word at all, there is only "for ticking". For a long stay in a hotel, the absence of a properly functioning refrigerator is just nonsense. Sanitation and smell: there was a frank smell of urine in the hallway on the fourth floor today, to which no staff member even tried to respond. Staff and management: The atmosphere at the hotel is tense. The receptionist who works in the morning allows himself to be blatantly rude. The hotel management is completely unable and unwilling to make contact - it is simply impossible to talk to the director, a real manager is clearly lacking here. A nice exception: I only want to celebrate the woman who works at the reception in the evening and at night – she is really polite and professional. I'd love to check out right now, as I'm booking 63 nights and 26 days to go, but the hotel is flatly refusing to refund. My approach to head office has not yet yielded results. I'm sorry about the money spent and the ruined vacation. Go around this place.

I had booked a deluxe room but only received a standard one, unfortunately for the same price