The Iron Gate Hotel Suites

First things first...if you book this hotel, do a little research on navigating Prague's streets beforehand. Prague is known for it's numerous streets connected by small alleyways. The hotel has a front and rear entrance, and Google maps gets a bit confused by both. When you do find it, it is very close to the old town square...a perfect location in a nice part of the city. The hotel itself is a beautiful old building, and the decor is uniquely gorgeous. It was also spotlessly clean. We booked on a bed and breakfast basis, and the breakfasts were also great...nice and fresh with a good variety. Now...the unfortunate downsides. If you are considering one of the junior suites, AVOID room no. 101. It is beautiful and well equipped. But it is also really close to the kitchen and restaurant. We were woken by staff from about 6am, and also by late checkout guests talking loudly in the restaurant. In fairness the reception staff dealt with the latter promptly, but the hotel should probably ask guests to move into more suitable areas of the restaurant (behind doors) once it gets late. Then there's the water. We only stayed for 4 nights, on on two occasions our suite was without hot water...not exactly suite levels of luxury. My advice would be to shower at 'off peak' times. Then there's the staff; not unpleasant or rude, but not particularly friendly either. When I asked about a room change because of the noise, they looked into it, but were pretty disinterested. Finally...SERVICE CHARGE. This gets added onto your bill alongside city tax. Personally I wasn't willing to pay this so I asked for it to be removed. If I want cold showers and disturbed sleep, I can get these in a youth hostel for a lot cheaper than a hotel suite. Overall it was still a lovely stay in a nice location, but a bit of thought needs to be given to having a room/suite so close to the busiest part of the hotel. With a bit of ingenuity, they could add an extra door; this would create a mini verandah for room 101, and also reduce the noise. Just a thought. But Prague...wow. Amazing place.

The hotel’s main strength is its location, and there were some positives: our room was fine, the air conditioning worked well, housekeeping was very good, and service in most parts of the hotel was acceptable. However, our overall impression was badly affected by the front desk, which we found inattentive, indifferent, and careless. The most serious issue was our airport taxi. We had booked a taxi through the front desk and even confirmed the time again with the person at checkout. We then sat waiting in the lobby. At the scheduled time, no taxi had arrived, and the front desk staff said nothing to us. We finally asked the security person, who checked and told us the taxi had been booked for a different time. He had to arrange another taxi, which took about 15 more minutes. The front desk staff member did not apologize or seem concerned. The whole process had been handled far too casually, with no attention to detail, especially given that this was transportation to the airport. There were other examples of sloppy service. At check-in, we were supposed to receive a complimentary drink coupon, but the staff member forgot to give it to us. When we later asked another front desk clerk about it, he was rude and dismissive, and seemed to make fun of us for asking. A friend staying at the same hotel had requested a wake-up call on the morning of checkout, and that was also forgotten. These are basic hotel services, and the repeated mistakes gave the impression of poor training and poor supervision at the front desk. The restaurant experience was mixed. Breakfast was okay, but quite basic for the price paid, and the coffee was weak. On one occasion, my partner moved a chair in the restaurant and was rudely told that chairs could not be moved. That interaction also felt unnecessary and poorly handled. We had asked for a quiet room and were told the room was quiet, but we were placed on the first floor and experienced street noise. Again, this felt like another example of the front desk not really listening or paying attention. Overall, the hotel has a good location and some positives, especially housekeeping, but the front desk service was disappointing and careless. For the price, I expected more professionalism, better attention to detail, and at least basic courtesy when mistakes were made.

What a beautiful hotel. Its location is perfect if you want to be in old town just off the square. Its entrance is inconspicuous and the people friendly. After check in you are taken to your room and the hotel is so large you would never find your way without a guide. The room was gorgeous with period furniture and a huge bathroom which had a bathtub and shower with great water pressure. The bed was amazing. The breakfast was a little disappointing. If you prepay for breakfast with your room you are ushered through the main dining area, through the kitchen, down to a little cramped room which probably held no more than 30 people at a push. The selection was very limited with pre cooked fried eggs that were hard. You had to squeeze by people to get to anything. The room gave you the feeling of being staff having breakfast in the basement. This was the only down side. The hotel is convenient,to old town, the square and the Bigbus stop.