Merchant's Yard Residence

First of all, the biggest plus of this hotel - the location! It's next to the main square and is easy to visit the old town. When we saw the room, we were really impressed, it's HUGE! However, it needs some maintenance work to be done and urgently. Air conditioning was not working properly, so first two hours we were sitting with our jackets on. Then it started to work again, however the bathroom was incredibly cold and it was a nightmare to go there. Floor is not heated, so it was like walking on ice. So this was the biggest issue, especially in winter. Breakfast was not bad, but not a big variety of food. To sum up, I wouldn't recommend this hotel. For this price you can find something more modern and enjoy your stay without so many problems.

The hotel is set inside a nice little courtyard. The check in and reception is shared with another hotel there. The staff are excellent and very attentive and will do anything they can to help. Only downside was the aircon in our room was unfortunately broken and the weather was extremely hot during our stay. Absolutely HUGE bed (well over 7feet wide) and very comfortable (memory foam). The bathroom was well furnished and had a shower cubicle and a bath which was ideal as we were travelling with our infant son so a bathtub is a must. The complimentary breakfast is downstairs in the bar/restaurant next door and has a good variety of breakfast choices.

We stayed in Merchan’s Yard two nights in July 2016. This is not a hotel as we normally define it: There is no reception, no public areas, no surveillance etc. Merchant’s yard is an establishment with 6 rooms on three floors with direct access from the street. Should you as a guest experience a problem you will only be able to come in contact with hotel personnel by mobile phone, at your own cost. Our phone calls were responded, but the problems were not solved – air condition was broken during the whole stay, shower was broken as well. This hotel badly needs maintenance – there are holes in the rug on the staircase, some windows can not be closed, aircon does not work etc. It seems that this hotel is experiencing economic problems, as the agreement it previously had with neighboring hotel regarding sharing reception is no longer in force, so actually the house number on the hotel address is misleading, as it is a house number of another hotel, where the reception staff is impolite and makes sure you do not feel welcome. You get your room key in the badly smelling unfurnished basement adjacent to the entrance to rooms, and it is also in this basement you can keep your luggage afterwards. Breakfast is served in the cellar of a neighboring restaurant, but on our second morning, we were refused breakfast and asked to call hotel management. It turned out that some dues to the breakfast restaurant were not paid.. so all guests had to wait for 2 hours until the problem was solved. On the positive side: our room was very spacious, well furnished, beds are good, and there was coffee machine and fridge/minibar in the room. Cleaning was also fine. Location is perfect, just in the middle of the old town. There is a lot of noise in the night from the two restaurants just below the rooms, and as we had to keep the windows open because of the broken aircon, there was no much sleeping comfort. All in all, I will not recommend this hotel to quality conscious travelers, even taking into account the reasonable price.