Villa

Our stay at the Hotel Villa was, unfortunately, a very low experience of expectations for a 4-star establishment, marked by significant flaws in Service and, above all, in communication and transparency. The most serious and unacceptable point was the completely inadequate management of the issue of half-pension beverages. We were not told at check-in (not verbal, not in dinner vouchers, not in the booking documentation) that the drinks were an extra. We were alerted about this charge only on the Third party day of our stay, and this occurred in an arrogant and unacceptable way by a restaurant employee. To make the situation worse, the hotel management took no responsibility for the communication failure, ignored our complaint emails and forced us to pay an extra amount (approximately €20 per Coca-Cola) for something we legitimately expected included or at least clearly marked from the start. The lack of honesty in not taking over the lap and claiming that we were informed is deeply frustrating and unacceptable for a hotel of this category. The breakfast Service also left much to be desired. For a 4-star hotel, the total absence of food identification is a serious flaw – only the beverages had labels, which is problematic for guests with food allergies or restrictions. The cleanliness of the restaurant proved poor on several occasions. In terms of quality, we encountered spoiled melon, almost inappropriate flax for consumption and poorly cooked, poorly mixed eggs. Regarding dinner, the food at the main restaurant was excessively spicy with pepper, and although the typical local dishes were fairly well confectioned, the options from other countries were consistently of very poor quality. In contrast to all these shortcomings, it is important to highlight one positive aspect: the cleanliness of the rooms was absolutely exquisite. The cleaning staff did a remarkable job, and the room was always impeccable. Overall, the critical flaws in communication, customer support Service and the quality of breakfast and dinner completely obscure the excellent cleanliness of the room. This experience does not correspond in any way to what is expected from a 4-star hotel.

Great location in the countryside, close to public transport (metro and bus) walking 600 MT. Very clean environment, friendly staff. Good food, but not suitable for vegetarians. Good breakfast buffet. Nice room with terrace but the pillows large but too thin.

Booked 2 rooms at this hotel via hotels.com. There we recorded that there were two adults and one child (the age of children on their website was from 0-17 years). An adult in one room and an adult and the child in another room. When we arrived at the hotel they thought the child was too big (she was 17) and we had to pay for an extra person. It ⁇ 't have made us pay if it had been included when we first paid through hotels.com, but we had to pay more than we were informed about and had already done. In addition, there is free parking here on tripadvisor, that is not true. You have to pay. I also read that there was a free breakfast on tripadvisor, that's not true either. You have to pay extra for everything. When we were to pay for the minibar in the room and coffee we drank in the morning when we checked out, they had only registered a coffee on the bill even though we said two coffee, so then they ran out to the parking lot so we had to go back in and pay for a regular black coffee more. Those we met working there are rude, angry and petty when trying to explain the facts - which is that they make money on false information and advertising. Stay away.