Savoy

We could already smell the smell at the reception upon arrival. When we arrived at the reserved room, we found that the sheets had yellow stains, there were crumpled tissues under the mattress, and foam was sticking out of the upholstery. We would rather expect such a room in a hostel, not in a 4* hotel. There were crumbs on the table, dust on the furniture, maps on the chair. Obviously an uncleaned room. We announced everything at the reception, saying that we would not be staying in such a room. So the receptionist looked for another free room, but the situation with the bedding was the same. In the end, she offered us the least dirty room, which we also declined for the above reasons. So we didn't stay at all. The receptionist said that the advance payment would be returned to us, but the hotel manager said by phone that she did not see anything wrong with the rooms and ironically said that she did not look with a UV lamp or a magnifying glass and that they would not return the money. Booking.com takes a similar approach to the situation, offering us only one hundred kroner compensation. If we look back in more detail at the rating of this hotel, we are certainly not the first to have this happen. The approach of the hotel manager is intimidating. The situation is documented, we attach one photo for illustration. Who would want to sleep in sheets with stains from something unidentifiable (urine?, blood?, cosmetics?).

Lack of air conditioning (it wasn't even a hot night) and non-satisfactory service at the hotel restaurant in the evening drops the rating. The waitress asked what we would like to drink. - Beer, please. - What kind of beer? - Weizen, please. - We only have pale lager. ??? Why even ask?

Nice hotel with a good location and parking area for free! Rooms are clean, nice bathroom, fridge,TV set, staff friendly and helpful. Breakfast sufficient, don't look for any specials. Close to the old town with lot of lovely restaurants,coffee shops and small shops. To be recommended.